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“The reason why I would recommend this UPS store over the estimated 5700 stores…
Total Customer Experience
The amount of time dedication and focus for 7 shipments, 4 different locations and the urgency around getting the packages on the truck was honestly extraordinary.
I’ve been coming to this store for a few years, but this day was impactful for my wife and I. Repeat customer”
“i usually am terrified to go into a shipping store because i don’t know much about any of it so i went in there expecting to get yelled at because my box wasn’t taped and my labels and hazard stickers weren’t taped on cause i didn’t wanna mess anything up. Kay was the sweetest God sent soul and she completely took care of it all for me i was in and out and felt so relieved and had the complete weight off my should! thank you UPS! and thank you Kat!”
“Excellent Customer Service, I couldn't ask for more from my printing and business promotion center.
Sunny is an awesome manager at this location!
There are not too many individuals who value business relationships these days, Sunny genuinely does.
Sunny has utilized his professional talents and the printing and promotional services at The UPS to expand and grow all 3 of my businesses.”
“I've been frequenting this Pak Mail location for years...not only because it's a convenient place to ship and have things printed, but mostly because of the staff. The people that work here are phenomenal! We're very lucky to have this Pak Mail in our community - highly recommend!”
“The staff members are very friendly, helpful & professional.
I love the convenient locations of several UPS stores.
Would recommend visiting this location for fast, friendly & helpful service.”
“I had a great experience at The UPS Store. The staff was friendly, professional, and very efficient in helping me with my shipping needs. They answered my questions clearly and made the entire process quick and stress-free. Even though the store was busy, they worked efficiently and kept everything moving smoothly. I appreciated their attention to detail and willingness to go the extra mile to ensure my package was handled properly. Overall, the excellent customer service and fast, reliable assistance made for a very positive experience, and I would gladly use their services again.”
“I always come here for all of my printing/shipping needs. The staff is super helpful and kind. Romeo and Hunter specifically are knowledgeable, respectful, and warm.”
“The staff is always very courteous, professional and efficient. They also come up with solutions to things such as packaging questions and shipping questions that a consumer may have.”
“We are using this particular store for several years. Every time whenever we have a need to use notary or shipping services. This store and all the representatives excel in providing best customer service. We whole heartedly recommend their service.”
“I stopped by UPS to ship a package and was fortunate to be helped by Amir. From the moment I walked in, he was welcoming, efficient, and genuinely kind. The store was busy, but he remained calm, professional, and made sure every customer received excellent service.
Amir helped me choose the best shipping option for my needs and had everything taken care of in just a few minutes. What impressed me most was his attention to detail and his willingness to make sure I felt confident that my package would arrive safely.
It’s refreshing to encounter someone who clearly cares about providing great customer service. Amir is a tremendous asset to this UPS location, and I’ll gladly return because of the positive experience he provided.”
“Rakesh was extremely helpful!! I didn’t know this place existed. Will definitely be back. So much easier going to 1 place versus a UPS, FedEx, and Post Office!”
“The agent who assisted was very thoughtful and kind, I had to reopen a courier to add additional documents, they supported that in a very kind manner. Also had taken passport photo, they were very thoughtful again on the final photo and recommended options for better picture. Overall I’m very satisfied with their service, they never disappoint us anytime I walk in their store.”
“I go here for all my business and personal shopping, mailing, certifying, packing, copy & email, printing enlarged photos for framing, poster boards. I’ve been a customer for many years and have never been disappointed. They run a tight ship and I love it!”
“Pak Mail in Lawrenceville is amazing! After a trusted friend highly recommended them, I had them pack and ship my late parent's Chinese porcelain dishes. It was a huge set of 80+ pieces, priceless and irreplaceable. Ashley and the other employee there packed it with extreme care, and not a single item got broken. I also got a very fair price for shipping overseas. AMAZING! I can't thank you enough, Ashley at Pak Mail. I would trust you again in a heartbeat.”
“The manager is very involved and knowledgeable. He always makes sure the customers are waited on quickly. Every time I enter I am greeted and treated respectfully .”
“This place is great for all my shipping, printing, packing, etc needs and it is close. I really enjoy speaking with the owner. She is a joy and very helpful. Will definitely make this my shipping spot from now on.”
“This is the UPS I use for all my business ventures and they are always super efficient, reliable and provides amazing customer service! They really go above and beyond with the customer experience, their printing side shows very clear examples of real photos in all the sizing options! There’s such realistic photos instead of random models.”
“I would love to share my experience, which was helped by the staff named ALEX ??♥️ He was soooo sweet and super kind and was never reluctant to help customers over the phone! He had big patience and good understanding for non- native speakers and also very polite.
In fact, I was supposed to get one ice cooler from a person named HUNTER. The sender just sent me the prove shot that shows he seemed to send the my ice cooler but without tracking number. My family so far even went to in person several times to see whether it had been arrived but it was not there. So, instead, we just decided to check over the phone. Today Alex, even though I had no tracking number, he willingfully bothered checking all items he had there just under my name. Although it was not there AGAIN, I did appreciate his kind efforts very much. Alex is always considerate for customers and we love him. Thank you for your service?♥️ We will use this store with affection as always!”
“Submitted pictures for my grandmothers mailbox repair and received a quote right away for installment process. I called to make a payment and was quoted 1-7 business days weather permitting and to my surprise my mailbox was repaired in 2 days.”
“We had an awkward item to pack and ship. Zahina made it happen! She found the right box, she and her co-worker packed it well, then taped up the box so it will get to its destination safely. They did all this with a smile, and with courtesy. Great team and service!”
“I have used this USP store frequently over the past four years and have always found the staff to be friendly, courteous and helpful. Thanks for being there for us!”
“I was skeptical about this place at first because of the reviews and also the place isn't the nicest looking but I needed to get my fingerprints scanned and I had already gone to 3 other postals and called many more. There was many people there especially considering it was a weekday but I was only there for 15 minutes and I was done. The check in process was easy, all I had to do was put in my information in a little computer. And then I waited for the lady working to call my name. I didn't have an ID but she accepted my passport. The scanning process was super easy and I finished very fast. I personally thought this place was great and my results came back super fast. My job had emailed me that my results came back a few hours after I went. Idk if it helps but I got it for gaps gemalto.”
“These folks were AWESOME! It looks as though a competitor is trying to hurt their business with fake reviews. I recently moved to the area. I am a frequent customer of pack n ships. I use UPS/USPS, notaries, color printing, laminating, etc. All of these services were performed efficiently and effectively. They welcomed me, introduced themselves, and did nothing but kindly handle my needs. 5 stars. Say hi to Jessie when you go!!!!”
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“Shipped multiple items. I was unsure which packaging to use. They were super helpful in providing options. Friendly. Helpful. Knowledgeable. Patient. Great team. Great experience.”