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“The Technician(Ed) was very knowledgeable and spent much time with me to not only pick out a new phone but even more time to acquaint me with how to use it asa well as the programs offered by Verizon! Great job and thanks very much!!”
“I was sent information that an upgrade was available to my current Verizon phone. I went to the store to see the new phome. I decided to upgrade, all charges were clearly explained. The phone color I wanted had to be ordered but only took a couple of days. When the phone came in, the purchase was as discussed previously, and Alec the sales associate transferred my data and Apps from my old phone to my new phone. The phone upgrade process went as advertised, I would recommend using this location for Verizon phone purchases.”
“This is the second time I come to this location and I believe he’s a manager his name is Juan. He has been extremely helpful. It’s always nice to be help by someone with great customer service.”
“Huge thank you to Brandon at Boost Mobile for making my phone upgrade so easy! He activated my new Samsung Galaxy, transferred all my data, and was friendly and patient throughout. Truly above-and-beyond service! Excellent customer service!”
“My name is Mr. Duran, I am really happy with the service I got in West Chicago. I have 20 years service with boost. Very great service. Come to 119 w Roosevelt rd.”
“I was told to go to this store if I wanted the latest tech and offerings from T-Mobile. I didn't want to travel, but it did end up being worth it. This location is much nicer than any other location I have visited. The employees were all personable, respectful and very pleasant despite them dealing with a plumbing issue when I visited. They understood how the devices worked, how to fix problems without calling other places and they were truly sorry I had a problem and needed to come to them. I believe Stephanie helped me as we discussed our bearded dragons and love of animals. I'll fix her name if I'm wrong as this will be the only store I go to now. 5 stars out of 5 stars for everything. The phone staff were professional when I called and everyone was busy with customers. I think this is the most well put together T-Mobile I've ever seen. I attribute 80 percent of this review to the staff and 50 percent of that is easily just Stephanie if not way more.”
“Matt is The Man! Patience of a saint with a broken phone that stopped swiping! So thankful for all of the work he put in today to get me a new phone, cancel my old service, get my number switched and upload all of my stuff from my old phone. Did I mention it stopped swiping?! Lol Definitely took some time, but his patience and 20 years of experience paid off. Thank you, Matt!!”
“After spending 6, yes indeed 6 hours on the phone with T-Mobile (I just wanted my phone transferred-it wasn’t done when I signed up). Phone call didn’t work, went to the store on Kirk. I was there less than 10 minutes and voila! Myrna and Jose are fantastic and know their stuff. Don’t call-go see Myrna and Jose!!”
“Adrian, took good care of me. Very professional and upbeat personality. Answered all my questions over the phone and assist me upon arriving at the store. Thanks Adrian! ?”
“Kameron was an incredible help. My mother-in-law’s heart of hearing, and we were working with him through the process of getting her a new phone and all of the accessories. He was patient, informed, and competent. I would definitely recommend him and the Batavia Verizon store any time for your phone needs!”
“Steven went above and beyond with his helpful and kind service. He was friendly, professional, and made the whole process easy and stress-free.
T-Mobile is lucky to have him!”
“Came in to store location to upgrade phone. Evelyn was very helpful and answered all my questions. Checkout was quick and easy. Would recommend you come here if need a new phone or want to switch to boost they have the best deals.”
“Helped solve the problem. Due to the actions of fraudsters, a large debt arose. The specialist solved the problem and wrote off part of the debt. Thank you very much, it is a pleasure to work with such staff.”
“Alex provided very good customer service. Initially he had directed me to one internet product I wasn't sure about. He explained everything very thoroughly and we decided on a different product. He was very thorough at explaining things to me. I am older and don't always grasp all this technical information, but he was patient and answered all my questions. I would highly reccomend working with Alex.”
“I would like to acknowledge the excellent customer service I received at this T-Mobile location. Having been a customer for many years, this visit stood out as an exceptional experience. Ismael provided professional, attentive, and efficient assistance. The staff at this store is highly experienced and professional.”
“As a member of retail management.I wanna give a big shout out to your employee KIM!. I had pre ordered my new phone and its now time to trade it I stopped at the batavia location met by 2 younger associates and before they even tried helping me get to the bottom of my problem they said I needed to call customer care.So I drove to the location geneva, commons and they are busy unlike the previous store but when she was done with her last customer KIM came up to me and had my problem solved and me happily out the door in ten minutes retail employees like KIM
need to be appreciated”
“here they helped me solve a problem that 10 agents on the call could not solve, also in previous xfinity stores. I recommend this service!!! Friendly consultants and caring staff who will always do everything in their power!”
Open 24 hours
603 Discovery Dr, West Chicago
Internet Service Providers
“I have been with this data center for over 7 years and had the pleasure of visiting the center. As a QSA auditor for the PCI-PSA I have to say this datacenter is top notch and they follow all security protocols. I was very impressed. The IT support is beyond reproach, during the 7 years I cannot recall any substantial outage, I feel they were up well over 99.9 %. But... my only issue is that consider your gear to be on a one way trip, since there is no process in place that will make easy to retrieve equipment you are on your own. I myself had to fly to the datacenter to retrieve our servers.”
“The staff at the Yorkville IL store was phenomenal. I had to get a replacement phone a few months ago. Unfortunately I had to go to the store to pick up the phone. The young lady who assist me had good customer service. The manager step in and helped also. He was very patient and helped me get my replacement phone up and ready. It took a while but he didn't show no irritation. I appreciate them allot.”
“Had a major hiccup getting my number transferred from one plan to my very own plan after Verizon messed some stuff up on their end. Had to leave work early, came in and was helped by Kevin. He was exceptionally helpful and very nice as we tried to figure out how to fix the problem. Took just under 2.5 hours on the phone with customer service to get everything fixed. As we waited he did a great job installing a screen protector on my new phone! I now know who to go to when I'm having issues with anything!”
10AM - 8PM
2730 US-34, Oswego
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“Best customer service! I was very happy with my experience switching my phone service over to Verizon in this store. Jakari was fantastic in helping me out with everything, he went above and beyond to help me out even staying past closing to ensure I was able to go home with my new phones that night.”
“I decided to switch to Verizon after being with another company for 17 years due to poor customer service, each customer service person telling you something different each time. My biggest concern regarding switching was keeping my number the same. I walked into this store and was helped by Jesus and Adam. It took me less than 30 minutes to switch to this company! They were respectful and helpful explaining everything to me. What they said what would happen, happened the 1st time! I'm not the greatest with technology but Adam made sure everything worked prior to leaving the store! Thank you both for making this transition easy for me because I was stressed out and dealing with a lot of anxiety about keeping my phone number!”
“Angel was very knowledgable, and helpful with canceling my previous service and starting new service for me. Very fast. This store is nice 5/5. If you try to call xfinity support. It is terrible for now. Impossible to tell a machine what you want done sometimes and can be difficult to speak to a live person/agent. In store Angel = 5/5. Xfinity support number before angel 1-2/5”
“The tech came over yesterday and diagnosed the problem. He told me that it was the outside equipment that needed to fixed and that he would put in an order for that. He also gave me his supervisor's card and told me that if the problem persists, to call him directly. He also came in and checked out my equipment and agreed that my router/modem was a very good one and was not involved with my service issues. The tech worked for wow-way before the merger and assured me that my issue would be resolved. He was the best tech that has been out and showed me where the problem was and explained what needed to be done to fix the issue. I'll update this review after they have been out to fix the problem with the outside box.”
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“Landon did a great job helping get my phone straightened out with the issues I was having. I'd you need anything fo see him, he does an awesome job!!! Thanks again.”