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“Rented March 9, 2024
Sales staff was very friendly.
Had mechanical trouble with truck, tires and couldn't turn on head lights.
Presented photos of warning lights in truck.
Returned rental, and Bria removed
charges. Thank you Bria”
“Rich and Sue were amazing from beginning to end. I’ve had my unit for over a year and needed to downsize and Rich made the process simple and easy! Thank you for being polite, professional and friendly!”
“The Manager Of This Place Is Awesome He cares about your Items and is not trying to just sale your unit!….my unit was behind $230 and he still held it long as i made payments in person?????? talk about a solid manager and GREAT CUSTOMER SERVICE I HIGHLY RECOMMEND THIS STORAGE LOCATION ???….Oh and the Manager im talking about is DEZ!! I repeat DEZ!”
“Mr. Andre deserves a medal. His customer service skills are outstanding, and he is one of the most genuine individuals I have met in the customer service arena. You are very fortunate to have him represent your company.”
“I had a wonderful experience representative was very informative she went above and beyond to make sure we understood the sizes and what we couldn't couldn't fit oh my God she was wonderful I would recommend this location to anyone and everyone service was 100%. I wouldn't go anywhere else”
“The facility is clean, well-maintained, and easy to access, but what really stood out was the customer service. Alex went above and beyond to help us—he was friendly, professional, and patient while answering all our questions.”
“Cheryl treated us very well with a high level of customer service that I haven’t seen in a while. Her level of care and professionalism was greatly appreciated.
Thank you Cheryl.”
“Sabrina from Extra space storage helped me find the right size storage that was affordable. Really Appreciate her help and she a great communicator and people person.”
“Joann was super helpful !! I was so lost coming in & i also ended up needing a bigger space. She helped everything go so smoothly ! Very professional, she needs a raise ASAP Lbs i really appreciate her”
“Excellent company. From the minute they arrived John M,Mark and JP were so friendly and professional. They moved everything with such care. They had everything moved within 4 hours and the price was very reasonable.”
“Maurisha L.’s courtesy, professionalism, and going the extra mile to sort out an online rental issue really provided an exceptional customer service experience! My unit was ready as promised and even the ridiculously difficult to open lock packing was precut for easy access when I got to my unit! She thought of everything! ??”
“The 5x5 is perfect for the amount of storage I have at this time. I love that it's ground level. It was very easy to move my things into this space. It should prove to be ideal for my future plans.”
“Amazing service! I called and had questions about a 5x5 storage locker and Alicia helped me with everything from start to finish. I came in and she showed me the space and offered if I needed a size up! She was super sweet and helpful through my whole process! Definitely will recommend to other family and truck drivers! Thank you so much!!”
“Nigel was awesome. Nice & funny guy. He was Very detailed with instructions.
From the phone call to him showing me how to open the unit.
He has excellent customer service.”
“Dawnya is great she is always willing to assist; her customer service & skills should be rewarded!!!!
I give her 5 Stars ?????!!!!!”
“Oh my God! Katie was amazing! She was very knowledgeable and friendly. We had a few issue and they were rectified immediately! She provided excellent customer service. Thank you Katie so much. FYI: Katie works at Tinley park and country club hills location”
“Needed a fast and trustworthy place for an emergency situation. Called and spoke to Tina who quickly sprung into action and got me covered. This weekend could have been awful and now it will be stress free thanks to your wonderful team leader. Thanks Tina!”
“Gabby was amazing! She went above and beyond answering all my questions with incredible patience. She even went out of her way to hold the door for me. You guys are lucky to have her”
“Great place ,climate controlled, very clean In the staff is very experienced and very helpful. I recommended them to my whole family. if they ever need a Storage.??????”
“Never have rented a storage facility, but this public storage location made it very easy and simple. Reserved a unit online and then was promptly reached out to by one of their staff , Jennifer was great on the phone. Helpful and patient answering many questions. We wanted to see the facilities and the unit before we committed so she easily made us an appointment for Saturday at noon to meet up. Jennifer was SO NICE in person. Walked us to our storage unit and gave us information along the way… She answered all of our questions sincerely and honestly… She offered some tips based on her experience Which were very helpful, things that we had not thought of. She really took all the difficulty and anxiety out of the situation for us and we felt super comfortable. Jennifer is a true asset to public storage and I would highly recommend their facility in country club Hills Illinois. She truly earned our business with her fantastic customer service and personality and professionalism.”
“Customer service was top tier I mean really I am in the business of customer service doing something that I love roadside assistance the young lady who helped me at your calumet city location Joan or Jane I can’t remember but I know she is very knowledgeable and she made me laugh after I was down she rocks again if you are informed about this review Thank you so much ?stars to you”
“Great guy very attentive helpful. A person like Tony any establishment will be happy to manage their business. Also seen him doing his rounds in the establishment ??????”
“Plublic storage in Lansing is very convenient for me. I called before going to that location and was very satisfied. They are very polite and have good customer service. The location is very clean and well kept. I just wish I knew in advance about the insurance and fee for lock that they automatically charge you for because I have my own lock and I could have gotten my own insurance.”
“Felicia was a great help when I went not to long ago she was a great assist and helped navigate the units and telling the prices of each one. Over all this public storage is decent.”
“Great service from Johnny and Matilda. I'm new to RV camping and Johnny helped park my camper. Matilda helped find a parking spot that was easier to park. Great experience, would recommend.”
Open 24 hours
434 E Sauk Trail, South Chicago Heights
Self Storage
“I have had my storage in for 13 years and Infinite has always been professional and courteous, I have never had any problems at all. The storage bins have always been clean and presentable. I would refer all my friends and family to Infinite if they needed it. Thank you for being Exceptional!!”
“Courtney was absolutely amazing! She not only helped me find exactly what I was looking for, but also went above and beyond to make it happen. This level of customer service is rare and truly appreciated. Courtney took the time to call multiple locations and search until she found the space I wanted at the right price, all over the phone. Without her dedication, I likely would have gone to another storage vendor. Thank you, Courtney!”
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“I came in looking for a storage unit and came across Lavonya and she was excellent. She answered all my questions as well showed me the units. She was extremely professional and knowledgeable”