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“I've had the best experience there. The manager Ms. Dolly Parton is who she reminds me of. Blonde hair and a big personality shes like family to me there and we miss her when she at the other location. She brings really good energy, she works with you and maintains the property well but let's not take her kindness for weakness because if she has to she'll remind YOU of the companies policies. It's has been a good safe space to store storage. No regrets”
“Susan was great, she really made my experience and solidified service purchase. She was very professional, well informed and extremely helpful. Susan had a great can-Do-attitude and made me really love my experience.”
Open 24 hours
2556 Bernice Rd, Lansing
Self Storage
“Clean facility, very friendly staff, convenient and easily accessible. Mike is very knowledgeable and helpful, he went out of his way to assist me with a situation and I am very appreciative. Super friendly guy.”
“First time renting a storage space! Dez was an absolute great site manager to deal with! Very professional, patient, kind and helpful! Definitely would recommend him for anybody scared to rent something!”
9:30AM - 5:30PM
249 Kenwood St, Hammond
Self Storage
“The entire rental process was quick and painless. Aaron was very knowledgeable and friendly. He gave me a full tour of the building while explaining some of the beautiful old building’s history as well as storage facility policies. There are several drive up docks for loading and unloading as well as numerous carts available for indoor transport. The entire space was clean and well-lit. Overall very happy with my decision to rent here.”
“Jay Jay and Sam had great customer service and were very patient with my mom and I, explaining all of the information and showing us the different units/options. Also Jessica was awesome as well.”
“I was the Primary caregiver for my Big brother. Between my other brother, his son and my Big brother's son and my son and my younger sister we have been there for him from the beginning. We finally had to put his belongings in a storage facility. I thought that was going to be the hardest thing in the world. But the people at Extra Space Storage were so nice to us on day one we did not even seek another place. My main person of contact was Destiny. All of our questions were answered, we were always treated like old friends. Our storage facility was clean and we had a space 10x10 for a one bedroom apt. No stove or refrigerator or big sofa. And every thing fit perfectly. We had in and out privileges that came with a sturdy lock and two keys. It was so great knowing his items were safe!! And only about 10 minutes from my house. I would recommend Extra Storage Space to any friend or family member that needed a safe place to store anything.”
“This place is amazing and the lady that works there is a sweetheart. She helped me set up what I couldn’t finish doing on the app, walked me to my storage space and showed me how everything operated. The place is great, but the service is even better.”
“Theresa was the best from my telephone experience right to meeting in person a very pleasant person sitting and talking with her made my experience very enjoyable especially the environment very clean
With all being said thank you Theresa”
“Dawnya is the best!!! So helpful and accommodating. My first time renting and she took all the time I needed to walk me through the process, show me my unit, and explain the billing so I understood everything! Love her!”
“Her knowledge of the app and as well as information about my account was superb ? if would come back it would be this location cause she gives a general feel of she's taking care of you. Great customer service”
“I was praying to the Lord where I can find somewhere affordable where I can keep my things until Iget moved into my new place God blessed me with the most wonderful lady responsible-minded congenial just all around professional and caring person.I feel so comfortable now I know I can go ahead on and take care of my business because my things are in good hands with the Lord straight up all the way around this is the place to come Praise The Lord Jesus The Christ Our Savior Amen!!!”
“My experience was quick & very outstanding, Michiah was very helpful, pleasant and a great help. Although I definitely think she needs some air conditioning in there, but she makes it work, as outstanding of a job she does, she needs some cool air in there. Overall clean facility and excellent customer service. Well done Michiah.”
“It was very clean. It took awhile to find my space but it was just as promised.
My only problem was that it's hard to push the carts although I'm grateful they are provided.”
Open 24 hours
501 Ridge Rd, Homewood
Self Storage
“This place is the best that I ever rented from nice and clean easy to rent online or talk to someone on the phone would recommend this place ?Even though they have increased their prices since i have been with them they are still the Best around!!??”
“Ted at public storage is very professional, very kind, and truly was a blessing to address my concerns. Need more professional people like him on staff, and in the world.”
“Received excellent customer service! Went online to reserve a rental space, but did not order the correct space for my needs. Was helped by the office employee even though she was busy with another customer. She was helping us both at the same time. She was able to cancel my storage space and set me up with a new storage space, the space I should have reserved myself. Thanks for all the help!”
“The 5x5 is perfect for the amount of storage I have at this time. I love that it's ground level. It was very easy to move my things into this space. It should prove to be ideal for my future plans.”
“I've always had a very positive experience with the manager at the Chicago Heights facility. She's friendly, knowledgeable, very patient, and goes the extra mile to help. I'm glad she's there.
Carol Motley”
9:30AM - 5:30PM
19301 Chicago Heights Glenwood Rd, Glenwood
Self Storage
“I am currently a tenant at SROA glenwood and I have been helped many times by Nika. She had been a great assistance on questions and concerns I had on my unit. I would strongly recommend her services in the future. !!
Edit:
I would also like to add that I had also had questions regarding moving out process, and Eric was very helpful and solutions oriented to guide me through the process. He represents this company very well as a shining face of customer service!”
““I had an excellent experience at this storage facility, and a big reason for that was Gabby. She was incredibly friendly, knowledgeable, and professional from the moment I walked in. She took the time to answer all of my questions, explained everything clearly, and made the entire process quick and stress-free. The facility itself is clean, well-maintained, and secure, but Gabby’s outstanding customer service really sets this place apart. It’s rare to find someone who genuinely cares about helping customers and goes the extra mile to make sure they have a great experience. I highly recommend this facility. Thanks, Gabby!”
“Courtney was absolutely amazing! She not only helped me find exactly what I was looking for, but also went above and beyond to make it happen. This level of customer service is rare and truly appreciated. Courtney took the time to call multiple locations and search until she found the space I wanted at the right price, all over the phone. Without her dedication, I likely would have gone to another storage vendor. Thank you, Courtney!”
“This team was very accommodating to my needs. Mike in the office was very helpful and gave me clear instructions on how to access my unit, app and made my move in easy. Super grateful!”
“Aaron did a great job. He was so helpful and even took the time out to switch me and a family member spot because it was bigger than the last spot they had available. He also put down for the next open spot that come up for my other car.He made me feel safe with leaving my vehicle here.”
“Great guy very attentive helpful. A person like Tony any establishment will be happy to manage their business. Also seen him doing his rounds in the establishment ??????”
“I came in looking for a storage unit and came across Lavonya and she was excellent. She answered all my questions as well showed me the units. She was extremely professional and knowledgeable”
“Reading the reviews and looking for a familiar location is two different things things because I clicked and reserved first??♀️? what am I in store for I don’t know but I have dealt with public storage over the years and never had issues really. I hope I don’t encounter any here. Life lifing for some of us. Homelessness and so many other life situations. Please be kind because some will return the energy given.”
“Great service from Johnny and Matilda. I'm new to RV camping and Johnny helped park my camper. Matilda helped find a parking spot that was easier to park. Great experience, would recommend.”
Open 24 hours
230 45th St, Munster
Self Storage
“I walked in and wasn't sure if or how someone could help my unique problem with moving units and/or adjusting the terms of my unit. Iwana listened to my situation and provided a great deal of insight. I was able to make an informed decision and not have to search for alternatives elsewhere.”
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“I'm very pleased with the unit I've gotten. Customer service was very helpful, with the discounts I received.. I would recommend this storage unit because she gave me a good deal!”