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“I recently stopped by Verizon and Nevaeh made the whole visit so smooth. She greeted me with a smile and actually listened to what I needed instead of just trying to sell me something. She explained the plans clearly and helped me pick the best option for my budget. The whole process was quick, stress-free, and honestly way easier than I expected. Nevaeh’s customer service was top tier—I’d definitely recommend asking for her!”
“I recently went in for an upgrade, and Daniel patiently walked me through the process, showing me my options. He was very informative and kind. He even saved my family a good chunk of change on our monthly bill by discussing our add-ons. I ended up with a new phone and a lower monthly bill. I will definitely be going back for my next phone, and I'll be talking to Daniel for it!”
“Brought in my daughter's iPhone that wasn't charging and in about 5 minutes they came out with the port cleaned and didn't even charge us because it was so quick. We didn't pay but the guys were so nice and friendly I'm absolutely going to be back if any electronics go south on me. Thank you so much for your help!”
“My wife and I just left AT&T (PR) and had an awesome experience. Gabriel was absolutely great to deal with. He took the time to break down and explain our Mobile bill. My wife then asked him about AT&T internet and he broke that down for us as well. He was very informative and a pleasure to deal . He also managed to save us a substantial amount of $$! Thanks Gabriel”
“This young man Mason AT AT&T WAS AMAZING THE WAY HE TREATED EVERY CUSTOMER THAT WALKED IN THAT STORE. THEN ON TOP OF THAT HE WAS VERY GOOD AT FIXING THE PROBLEM I CAME IN WITH.Mason was great at explaining At@t direct tv service we switched from Comcast”
“Kelly you are the best! Let me tell you folks, I agree with Lisa B. Kelly had 3 customers that needed extensive assistance, but not me. LOL. Her voice tone was calm, yet professional. The way she handled each situation close to closing time, you would think the store just opened. I needed internet service immediately, just moved from Florida. Kelly provided me with the right equipment, explained what will happen, what I need to do, and it should take less than 15 minutes to set up. Got home and it took only 5. Kelly, listen to me, if you decide to go into another profession, choose Emergency Room, News Anchor or Radio host. Thank you again!”
“This store is amazing! KC was so kind, efficient, patient and helpful. He went out of his way to help me fix errors on my phone and spent so much time answering all my questions. I highly recommend this store for your repair needs!”
“Hello we came to des Plaines store Omer quadruple help us loving our bill credit all extra charges we got up to $289.54 glad we came to store he was very helpful great rep to work with very knowledgeable”
“I had an incredible experience at the Verizon store. Amanda Rodriguez and customer representative Eric Castro provided exceptional service. Their professionalism, knowledge, and sincere politeness made the entire visit smooth and help me stress-free. They took the time to answer all my questions, explain every option clearly, and ensure I left completely satisfied.
Outstanding customer service from Amanda and Eric — highly recommended!”
“We came to AT&T the day after Christmas and hands down the BEST service! Gaby was so kind, informative, and helpful. She went above and beyond to even check our current account to see if there are opportunities for savings. Gaby has a warm and welcoming demeanor, just overall someone you can ask questions to and joke with. I highly recommend this location for all of your ATT needs.”
“I came in to this location because wanted to upgrade my phone from a 15 to the new 17 Pro Max and Joey helped me a lot with getting this done. We also were able to upgrade our WiFi and save! I was able to get a good deal for this upgrade and Joey was patient and answered all the questions I have. I definitely recommend this location and working with Joey. He was great and very nice!”
“Jonathan was helpful, efficient and patient. He helped me and my dad to upgrade our 5+ year old iphones without overselling to us and respecting that we wanted , what we wanted. He even helped to ship our phones to different addresses which was very helpful. Thanks for all your help!”
“Evan was an incredible person to engage with at the Round Lake Store. As a new customer I had a lot of questions and he was able to answer them and resolve the issues that I came into the store to get resolved. He was friendly, energetic, positive, and empathetic. I will want to work with him again!”
“Outstanding customer service. They go above and beyond to help you with your phone service needs. Expert advice and very patient and knowledgeable. We had a very complex issue and they were able to resolve it quickly and professionally. My family and I have been coming here for years and they always do a great job.”
“Brandon provided the best service I’ve ever had at AT&T. I came in right before closing, but he still took the time to help me and made sure everything was working.”
“Thank you to Brian at this store for expertly navigating me on the path of a new phone. He was patient, kind and resourceful. The other gentleman in the store was also very kind and helpful.”
“I want to recommend this AT&T store. When we had an issue, the manager stepped up and resolved it. In these times of poor customer service, he was a beacon of honesty.
Thanks Amen!”
“Arturo was super helpful answering various questions that I had. He also helped me add the esim to my phone. I was in and out in no time. He was very polite and professional. Super pleased with my experience at this location.”
“My store experience was phenomenal all due to an employee named Shani! I was nervous about upgrading phones because I didn’t want to lose all my photos and other personal data. But Shani really broke it down for me and helped me transfer all my data onto the new phone. If you’re looking to get a new phone I highly recommend talking to Shani she really knows her stuff! I will definitely be back for future upgrades!”
“I wanted to leave a review as I had superior customer service with Olivia there. She was very knowledgeable and polite. I had several questions and she answered them all .”
“Nick helped us get new phones and he was Very helpful, kind, informative, and funny. He made this process seamless and we were able to leave the store within 30 minutes. Highly reccomend!”
“We had some questions about our bill and Nick helped us figure everything out. He went out of his way to make things easier and more economical for us Senior Citizens. He was so pleasant and helpful. Give him a raise!”
“After purchasing a new iphone11 and not being able to make phone calls on it, I gave in and decided I had to go in-person to the store. The gentleman at the desk, Sebastian, was extremely helpful and patient with me since I was lost on how to activate my phone. I almost felt like switching providers, but I highly recommend this location!”
“This place is my favourite out of all the other stores they have around. I appreciate the help and service I get by the associate Leron who’s always willing to help every customer.”
“Absolutely extraordinary customer service today. My phone is outdated, I had more than a couple questions today and Giovanny helped me with every one, was VERY polite and patient with me. Would HIGHLY RECOMMEND THIS CRICKET. TY.”
“Great experience shopping for noise canceling headphones, and I’m happy to support them. The sales representative, Jacob, was very knowledgeable. He introduced me to high end brands I hadn’t heard of, and he let me try on several options. Much better than shopping at a big box store. I wasn’t expecting to buy anything here because their prices, like everything at an airport, are higher. The Sony headphones I liked were $30 over list price. But they had an open box unit for 20% off, which ended up being a great deal. Thanks!”
“I love Ximi and hope they reopen soon! They are my go-to for gifts & stationery at Woodfield Mall. I love going in to look at the cute accessories, stickers, & figurines. ?”
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“Long time verizon customer but decided to switch carriers after repeated service issues. Lisa was a delight to work with!
Her as well as the assistant manager (Jon?) where both so wonderful and knowledgeable. I really appreciated the time and care they took to explain everything to me. Couldn't have asked for a better experience from start to finish!”