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“To many questions gets boring use just simple question like other store do Ryan was great to work with notable with the product couldn't ask for better from Ryan”
“I needed a repair claim filed. I did my own online & it said it was denied. That we didn't have coverage. Went into the Douglas T Mobile location. The Manager Jen N was a huge help! She contacted Assurant & spent a significant amount of time ensuring that the claim was entered correctly & that I was able to get local repair, as I am allowed per our insurance plan, instead of a new phone which would have included a deductible.
Thank you Jen!!”
“Heather was amazing to say the least. She answered all our questions with ease and was very friendly. I had an awesome experience with her. I hope to see her there again.”
“Exceptional customer service, went in to upgrade my phone and was quickly greeted by Nate who was extremely personable, patient, and helpful. He gave great advice on accessories and services and put the work in to find every way to save on the transaction he mentioned the home internet which he couldn’t have had better timing because I have been wanting to switch from my current provider to something new and now that problem is solved, you will not be disappointed if you go to this location”
“Noah Seniva was the associate who helped me today. My partner of 31 years had died, and I wanted his voicemail saved to a file on my phone, so I could listen to it. Noah did that for me, he switched the account to just my phone, and he dealt with customer service about an outstanding bill. This last thing was time consuming, not the least because he was put on hold for quite awhile. He was patient and competent through all these procedures and was kind to me during something that was very sad for me. You have a fine young man representing your store in Noah.”
“i went to metro the other day to activate a phone for my son adri did so wonderful giving me my options and helping me get the best phone for the best price and adri was just incredible”
“I had an excellent experience at the AT&T store on Merle hay Road if you ever need anything in your AT&T, please go there and ask for Diego. He is one knowledgeable young man. he helped me with everything I needed even explained some things to me that I didn’t understand went over even the fact that they carry in-home Internet now that’s not interruptible. It’s a wonderful store now that he’s there again ask for Diego he’s excellent.”
“If you’re thinking about upgrading your phone or checking out new promotions, definitely stop by this store! Anjelica was amazing she greeted me politely, worked quickly, and really knew her stuff when it came to the deals and promotions. . Great customer! I highly recommend asking for Anjelica when you visit.”
“Every time I go in there, Sarah helps me. She comes up with a smiling face and is so friendly!!! Usually places like this are tough to go into. But when I walk in the door, I feel like my business is appreciated! This is the EZ Money store I prefer. Whenever I'm in a pinch, you are a life saver!!! Thank you so much!! And thank you, Sarah!!!”
“Target Merle Hay is a-ok. Smaller version of the "super" Target that is only 5 min away. The layout of this location is different from the rest. It's also located and attached to the mall. Grocery can be found here. This location had some items in stock that others would be fully stocked. Nice collection of everything that a larger store would have: Opalhouse, Hearth and Hand, seasonal clothing brands, vegan items, electronics, bikes. I can tell they stock less of the items due to space. Service is ok. I tend to see same cashiers and customer service managers. I hardly come here but I have found that if other locations are out of something, I can find it here via Target app. Drive up pick up is offered here. Parking lot can be crazy. Layout is similar to others in DSM but just smaller.”
10AM - 7PM
`, 3512 Merle Hay Rd, Des Moines
Mobile Phones
“Heather did great fixing my phone. We dropped it off ran to an appointment came back and it was good to go. Having people that can be trusted is few and far in between and Heather at boost is one of the good ones. Thanks for helping”
10AM - 7PM
2601 E Euclid Ave, Des Moines
Mobile Phones
“I had an exceptional experience at Cricket Wireless. I was encountering issues with my work phone and urgently required a temporary replacement. Despite being the only associate in the store, Vanessa provided outstanding assistance. She managed to address my needs thoroughly, even as the phone continued ringing and additional customers arrived. Vanessa went above and beyond to ensure I stayed within my budget while resolving my concerns. I highly recommend her to anyone seeking excellent service. I strongly suggest she be considered for a raise or a higher position.”
“Very good communication about my options. The repair went flawlessly, the screen looks/works great, and it cost about 2/3 what the "competition" quoted me.”
“Thank you for your attention, I bought my iPhone 14 plus, they were very pleasant, they helped me with the payment plan. Ingrid is very attentive and helpful. She added a discount of 25 dollars for referring a friend, a highly recommended place.”
“I've been a customer with Metro by t-moble since 2020 and I've had my share of ups and downs with this service but Jose is the best employee I've ever worked with in the store!!! He always takes the time to properly assist me and my family and his dedication to providing exceptional customer service is unmatched. Thank you so much for all you do Jose!!!!”
“Eric helped me get a good deal on my phones and if it was not for his help I dont think I would have stayed with metro but he helped me with my pin reset very helpful and respectful thank you and my kids love there phones!”
“I live in Iowa and pay for my parents phones in Arkansas. It is very inconvenient for me. Most temporary passwords and/or pins are texted to their Arkansas phones, not mine. They are 80yo. They get confused easily. This was the ONLY store in the Des Moines area that answered my phone call and tried to help me. If you're going to a Cricket store, I recommend you go see these ladies. JESS and her staff care!”
“My last review I said I'd come back and I did today. Had a great experience with a young lady named Rosy. I had two to three things to get done and she took care of everything in a timely manner. As a costumer I've had bad experiences in other locations. Always a pain in the butt having to come back for mistake.For a second there was an error (not by her) but she fixed it right away! Literally cheered her on after she got it resolved ??? she was all positive vibes, polite and easy to talk to! Id say give the girl a raise, hard to find friendly and great costumer service these days.”
“Outstanding service by Crystal. Took the time to make sure everything was set up properly before I left the store. Actually was working on two customers at the same time and I can't say you will see that at Verizon. She didn't try to shove unnecessary accessories at me like Verizon. Thanks to her I am good to go and enjoy the rest of my day.”
“Came in and said how much I had. Deondre , Joe , and Gary were very helpful ! They did their best to help me and work within my budget ! 5 stars all around ! Definitely love Metro.”
“I absolutely love coming to this Cricket Location I have fantastic rapport with the guy that works at this location. He is nothing but respectable and is always willing to help me with all my needs. I have never had a bad experience coming to this location. Ira is fantastic employee and does an amazing job and I'm glad to someone who is attentive to everything he does. Great listener and very helpful.”
“If you want someone with customer service to the highest degree then you've found your place. I recommend Justin. He is very helpful and he took his time to help me with my recovery email with a cracked old phone. 5 star service.”
“Great experience at this US Cellular office. Celone is an expert at helping 'old' people update and pair their phones with a car. I appreciate how well he worked with us.”
10AM - 8PM
1264 E 14th St, Des Moines
Mobile Phones
“Jay service was great! Very knowledgeable help ful and quick! Did not have to wait for service my phone is on and all of my information was switched to my new phone before leaving! Great job! Will recommend to friends!”
“Was very respectful. I told him I'm always busy and didn't have time to fix phone. Was having issues with speakers and mic. He cleaned it right away got me in litterly 5 mins and he cleaned it fixed it. He also called a frequency number to get rest of dirt out of phone. Fixed the problem right away. I recommend.”
“Took my family to upgrade our phones. Had the pleasure of meeting with Chris. There were three of us asking multiple questions, Chris remained patient and very professional. Chris’s knowledge of the phones and process ensured we had an efficient and great experience. If you are due for an up grade or are in the market for a new carrier I recommend you stop into TMobile on 42nd and University and ask for Chris.”
10AM - 8PM
1111 E Army Post Rd #25, Des Moines
Mobile Phones
“Worked with Jonathan and Mike today, and this was the first time I left the store with a super positive experience. They were great to work with and helped me with my 4 requests in an hour and a half when the last time i was here for 5 hrs. I would def come back to work with them. Happy they’re at the Southside location!!!”
“Went in because my screen broke” The Eric” was the nicest guy, helped me with everything I needed, Everyone was very nice and Greeted me with a smile!! Thanks Eric for the GREAT EXPERIENCE!”
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“Been years since I've gotten a new phone. Walked into this place, was immediately greeted by James. I don't usually leave reviews but that dude was awesome to work with. Wasn't pushy did try to shove anything in my face, walked out extremely happy. Anywho, James was awesome to deal with.”