Verizon offers a welcoming atmosphere for customers seeking mobile and internet solutions. Located conveniently in Des Moines, the store provides services for broken screens, new SIM cards, and 5G home internet setups. Customer experiences highlight the friendly and helpful staff, with specific mentions of employees who go above and beyond to assist. For instance, one customer praised an employee for a great experience while fixing a broken screen, while another appreciated the thorough explanations provided during a SIM card replacement. The process of signing up for 5G home internet is quick and easy, with customers reporting impressive speeds and reliable service. Verizon has established itself as a top choice for phone service, with many customers enjoying smooth sailing for over 15 years. The store offers options for online ordering, in-store pickup, and more, ensuring convenience for all customers.
We were helped by Steve and Wyatt at this Verizon branch. Our issue was very difficult and they worked hard and kept pursuing the issue until they were able to correct it. They were very professional, friendly, and knowledgeable! Great outcome for us. Thank you Steve and Wyatt!!
August 2026
Steve provided exceptional service for my messages issue. I knew he wouldn't stop until he got it resolved. Thanks again Steve, for going the extra mile and navigating Chat assistance!
August 2026
Excellent customer service and caring care of an elderly person with very limited experience with new products. Patience is a virtue and displayed by all those I interacted with over two very different, and difficult situations.
