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“The person who helped me went above and beyond. I needed extra packing material to send back shoes and she was an incredible help! I haven’t ever been treated so well or had such great service at a UPS store. Thank you!!”
“I needed to ship two big, fragile items so looked around at DSM packaging companies. I'm not confident of the packing ability at the normal shippers and Jeff received good reviews. I took in a 40" copper flower man, complete with glass balloons, and a 56" mid-century modern slat bench my dad made. Both arrived without issue at my home in Maryland. Excellent job from Jeff.”
“I just wanted to say thank you for expediting my package overseas. It got delivered on time and I appreciate the level of professionalism with staff. Didn’t wait on queue and ended up saving money and time.”
“Always friendly and helpful! But last night they went above normal great customer service. I made it to the store a few min after close and even though I said I would come back, they re-opened and started system to give me a receipt for my drop off package! Thank you!”
“I stopped in to print a large family photo and grad invite envelopes, and I couldn’t have had a better experience. Spencer and Savannah were so kind, helpful, and genuinely invested in making sure everything turned out perfectly. They took the time to walk me through options and made the whole process easy. Everything came out amazing—so grateful for their help!”
“Highly recommend! I needed a single print of a wedding photo and did not want to purchase my own photo paper and use my own printer ink, so I took an electronic copy of the photo to this store and gladly paid the fee for printing. The manager greeted us, and very kindly helped to crop and print the photo even though photo printing is supposed to be "self-service" at this store. Very helpful, they deserve your business.”
“By far my favorite UPS store in the area!!! Every time I’ve been in the people are so patient and kind and if able, seem to always be trying to help as many people at once because they know everyone’s trying to get in and out as quick as possible.”
“The gentleman with the beard and long hair was friendly and very helpful, he helped me fit my package into the right box, he cut the box down to size. Great Customer Service.”
“I use this location to drop off my Nuuly rental each month. There is always classical music playing and the owner(?) who is usually the one working is always nice.”
“Love this post office and the two ladies that work there! Have gone there for big mailing projects, smaller mailing situations, a new passport and a name change on my passport. Every single time...the best service, super quick and so knowledgeable. But, the best part is that they are so friendly and authentically happy.”
“I really like the Johnston post office. That staff consistently makes an effort to be pleasant and keep the lines moving. It is certainly a busy place with passport service, but I dont have to schedule an extra half hour to mail a package like some locations.”
“The staff is always super friendly and helpful at this location. I've always had excellent help with a smile. I love our small town Polk City Post Office!!!!”
“Abby K Who is the postal worker who delivers our mail to our building Is fantastic and she would say she’s just doing her job but she chooses to do a class Grace And kindness which she does not have to do she chooses to do that and getting to run into her from time to time when she’s delivering, our mail has been a joy. I pray the USPS will take great care of her because she’s a precious asset!
From: Andrea Daughdrill Pointe West Apt#180 ⭐️”
“Clerk 39 is a master of excellent customer service. He answered my questions, treated me with utmost respect, and when I left the URB USPS, I did so with a smile. The gal working with him was a schweetheart, too! KUDOS!!!”
“Justin was a lot of help mailing my wedding invitations. I was unaware of different stamp charges and had spent way more than I needed buying stamps (the wrong ones) ahead of time and he was very kind and helped me stamp the invites with the correct kind.”
10:30AM - 3:30PM
8805 Chambery Blvd Ste 300, Johnston
Shipping Centers
“Extremely busy and I had a complicated situation. Was Extremely pleased with service and patience extended.
This location always provides great customer service however today was top notch.”
“People come to Google maps when they have one bad experience to leave 1 star cause they are upset. If you go here regularly, it's not bad.
Employees are nice. Occasionally there's a long line”
“I retired from the US Postal Service. I try to go to different office. Just to see what the service is like. There are 5 offices that I visit on a regular basis. The office in Waukee, the Clive office, Urbandale office, 86th street and Main office Downtown. There is still great.”
“Splendid service, overall. I say this as someone who’s used this place many times over the past ten years— for everything from copying to mailing to packaging to faxing overseas. Never a problem. The UPS store is an invaluable local resource.”
“I went there around 10 in the morning to mail a package. There was no one at the counter. There was a sign that said to ring the bell for service. I rang the bell and someone came out right away. Service was pleasant and efficient.”
“This location is not a full service post office, however you can drop off packages that are ready to ship, or pick up certified mail. My husband sells a lot of stuff on eBay and so his shipping labels are printed at home. This location is only a few blocks from our home so it is very convenient because we are here nearly every day! Furthermore, so Maine woman that we see working. Here is an absolute pleasure. She is so sweet and so nice and always smiling.”
“I frequent this store because it’s close to my house. The ladies that work there are always friendly and helpful to me. I’ve had to print some things and ship some packages. I don’t mind the $2 tape fee when I forget to tape my package, it’s cheaper than driving home to tape it myself. I’ve seen a few crazy people come into their store and I have to say they handle them pretty well despite their bad reviews.”
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“Not only is our regular mailman awesome, but working with Edward today at the Grimes Post Office was a joy. Even if this location wasn't the closest, I would go out of my way to come here.”