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“I needed to ship two big, fragile items so looked around at DSM packaging companies. I'm not confident of the packing ability at the normal shippers and Jeff received good reviews. I took in a 40" copper flower man, complete with glass balloons, and a 56" mid-century modern slat bench my dad made. Both arrived without issue at my home in Maryland. Excellent job from Jeff.”
“Always friendly and helpful! But last night they went above normal great customer service. I made it to the store a few min after close and even though I said I would come back, they re-opened and started system to give me a receipt for my drop off package! Thank you!”
“Brenda and Tyler were friendly and super helpful with my Amazon return. It was such a quick and pleasant experience. I highly recommend this ups location for your Amazon returns.”
“I had an amazing experience at the FedEx Office at 10201 University Avenue, thanks to Joey! She went above and beyond to help me with my shipping needs. Her professionalism, patience, and positive attitude made the whole process smooth and stress-free. Joey’s excellent customer service truly stood out and made me want to come back to FedEx for all my future shipping needs. Thank you, Joey!”
“This is our go to store since past few years. Staff is very helpful, friendly and always eager to go extra mile.
Don't hesitate to use this store for your needs.”
“the staff was extra helpful here! they took extra time to problem solve a scanning label error for me and i was very appreciative! they were very knowledgeable so it only took them a few tries to solve the issue but i had other stores refuse to even try to help.would go out of my way to come back to this store vs closer ones
pro tip: if your label isn’t scanning try filling in any missing gaps in the barcode with black pen!”
“I’m sorry for the delay. I had an awesome expert at this location. I had a bag of Amazon returns that looked like Santa Claus came. Lol! The two guys were great and so efficient!”
“I use this location to drop off my Nuuly rental each month. There is always classical music playing and the owner(?) who is usually the one working is always nice.”
“I forgot my wallet once, and the lady at the counter told me not to worry about paying and to 'pass the blessing.' It was such a kind gesture, especially since USPS doesn't get much support. I came back to pay her the next day, and I really appreciate the generosity. The staff here is always amazing!”
“First off - it was super cold inside. Temperature was set at 64.5 degrees when I walked in on a hot August day. Employees have to wear layers and/or move constantly to keep warm in there I’m guessing.
Second - I’ve personally received great assistance. Don’t have the name of the employee, but she did a great job by being courteous, knowledgeable and speedy. Very grateful to have the help when you need it!”
8:00 AM - 6:30 PM
2609 Dixon St, Des Moines
Shipping Centers
“It's conveniently located near my residence. It's also about expectations, everyone is under staffed, so I always appreciate the service staff who are working. I've been receiving my mail and packages at this store for close to 20 years. Rick on the staff there has always looked after my needs and tried to help me with any Issues I might have. He would be might go to person if I had an issue, It's a small business and the owners are primarily at their Ankeny store, so they are not usually available. Like most service oriented businesses they've gone through lots of staff, Rick has remained a constant. Having said that all the staff I have dealt with have by-and-large have done there best to try and help me in any way that they can. They offer me what I need a place to receive and send packages from and hold my mail.”
“Tabitha is perhaps the kindest postal employee we’ve ever encountered. There was an issue with our mailbox key and packages were getting lost. She went out of her way to track down all of our stuff and sorted our issues with a smile. Thank you Tabitha!!”
“Splendid service, overall. I say this as someone who’s used this place many times over the past ten years— for everything from copying to mailing to packaging to faxing overseas. Never a problem. The UPS store is an invaluable local resource.”
“People come to Google maps when they have one bad experience to leave 1 star cause they are upset. If you go here regularly, it's not bad.
Employees are nice. Occasionally there's a long line”
8:30AM - 5PM
430 5th St, West Des Moines
Shipping Centers
“Out of all of the locations in the area, this Post Office is the best! I have to go in every month to certify a STACK of letters, and there girls here make it quick, easy, and share some laughs while doing it. I have never experienced such great customer service until I started going to this location. Big props to Kristy for getting my stack of the month done in just 15 minutes, when it normally takes 30-45! Everyone at this location deserves a well needed vaca for all that they handle for us! Thanks guys!”
“Awesome team here. Been using this office to mail goods for my business. Have shipped over 500 items, no lost packages. Emily is straightforward and efficient, she knows the drill when I come in. I'm very thankful for this USPS.”
“I had a fantastic experience at this Store! The staff was incredibly friendly, professional, and efficient. They helped me with packaging and made sure my shipment was secure and on time. The store was clean and well-organized, and I was in and out in no time. Whether you’re shipping, printing, or just need some guidance, this location is reliable and always delivers great service. Highly recommended!”
“Nicole with great customer service. I was there on Friday looking for my Apple Watch because the shipper put in the wrong home address. She actually went and looked for it and couldn’t find it, then realized that it was in Grimes facility. She told me to leave my phone number and she would reach out to me. I thought like the majority of the places that they don’t care once the customer leaves, but no, she actually did received a call from Grimes like 20 min latter and the manager from the facility, held it for me until I went there and picked it up that evening. Great customer service.”
9AM - 4:30PM
201 W 1st Ave, Indianola
Shipping Centers
8AM - 5:30PM
1165 2nd Ave, Des Moines
Shipping Centers
“Received wonderful training here to be a Clerk at the NDC. From Cindy Lamb, and O'Hara! Much love and thank you! In spirit with me always :D. The training here got me into a career that led to making the rest of my life far better than it ever could have been without it all. Thank you! God Bless the USPS and U! S! A!”
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“I visited this location to process my children's passports, and I was very satisfied with the customer service my family and I received. The staff was respectful and professional at all times. The process was also very simple and quick—it was practically in and out. Thank you for the great service!”