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9AM - 12PM 1:15 - 5:30PM
100 Barnwood Dr, Edgewood
Internet Service Providers
“Both Chris employees were super helpful through the phone process and were patient about merging my fiancé and I information into one. We were there for about three hours trying to get everything to sync right with all the phones and the phone company. The Chris with the DC shoes was super helpful and explained the whole process.”
“Excellent and friendly service. Eric and Josh both helped me out immensely and entertained me the whole time. Couldn’t recommend the store or Eric or Josh enough.”
“Great customer service in this store! Why did I have to go to this store? No one online could help me unless I gave them a four digit PIN. Unfortunately, when they switched from Cincinnati Bell to AltaFiber, I was never asked to create a PIN. Their alternate plan when I called was to have me give them a copy of my driver's license! Does this sound like a potential for identity theft? If I had not received great customer service at the store, I would have cancelled. AltaFiber....get another, safer way to verify who you are before there is a huge identity theft problem!”
“Andrew was exceptional. I had some real off hand questions and a situation that could have easily been mishandled or misunderstood and he knew exactly how to help me, even giving me step by step instructions on a resolution. Very confident and knowledgeable given my unusual conundrum.”
“They allowed me to use a phone charger then showed me the benefits of switching to boost and I waited for a friend there and the staff was so nice to me and everyone who came in.”
“I was helped by Makayla S. My wife and I went in to troubleshoot opening a business account. It was a lengthy process but Makayla was able to get everything fixed and up and running. This was after we spent multiple hours on the phone over the weekend before we went into the store where Makayla fixed everything. She was extremely professional, went over and beyond for us as customers, and was so kind and helpful. My wife and I will be using this branch going forward because of our experience with Makayla.”
“Great service, above and beyond my expectations. Mike and another co-worker helped us transfer our data from our old phones to new ones (no charge), helped pack up our old phones for sending back to T-Mobile for recycling and did this all with warmth and humor. They were great! To show you how much I liked their service, this is the first Google review I've written for ANY company.”
“Fantastic store! Very clean and welcoming environment! All employees are on the ball and ready to provide amazing service! I would highly recommend the Hebron, Kentucky T-Mobile over any other in the NKY area!”
“This to rate Dominiqe Mason and Zach Patchell are great ambassadors to your product. They took very good care of myself and my wife.
They both should get raises because of the work they do.a”
“I had to go in and get a repair and I got amazing customer service from Taylor!!!!! Everyone in there was so friendly and talked to me and everything and I was in and out very quickly. Definitely recommend and will definitely go back!!!!!! Thanks to the amazing staff that were in there today!!!!”
“I found the store manager to be exceptional at knowledge and helpfulness. He and the store clerk were very easy to work with, explained everything and sent me on my way with new Internet WiFi that I set up very easily. I also received information on a promotional tablet that I believe I will be back to get it.”
“I hate the Verizon company because people who work there don’t understand anything at all. but the only one I am grateful to, having visited more than 10 stores and talked to more than 30 customer service employees, is Scott from this Verizon salon. I only give him 5 stars. A”
“Great deals and staff. In and out if not to busy in 15 mins. Got my wifi through them on a sweet deal for $25 a month, but that was a grandfathered price on when, I purchased. Buying case and screen protectors from them cost a bit more, but lifetime replacement is worth the like $15 more.”
“Employees nice. Immediately welcome and offer to help. Negative is no parking with UC back in class. Have to drive around to find a place, depends on how long you're in the store can be expensive.”
“I went to T-Mobile Florence location to switch from Verizon to T-Mobile and had excellent care from Matthew who was extremely knowledgeable and helpful, He made the experience very pleasant and I was able to save money with more coverage and a better plan.”
“Love this verizon. Only Verizon location I will do my business. There was one associate that was super helpful. Her name is Mikayla... she was absolutely wonderful. She was extremely helpful, got me the best deals for my upgrade and even helped me switch over all my stuff from old phone to new phone. She was very kind and took time to show me everything I could add to my new phone, helped me with picking out the best plans. Absolutely the best customer service worker I've ever met. If you go to Verizon on mall road definitely ask for mikayla She will set you up and make sure you get the best deals and best add ons. I got Disney plus and Hulu with my plan. So awesome. Having an 8 yr old the Disney plus was a dream come true and it was all included in my plan. So very pleased with expirence I had. I literally will not work with anyone other than mikayla ever again when it comes to my cell or the service. Trust me she is an angel. I'm so bad with technology but love taking photos and my new phone even came with a pen (Samsung galaxy s23 ultra) best phone I've ever had.”
“Not sure why the other reviews are so low, but I have been in here 3 times in the last two days, and it was excellent every time… and I’m saying this as someone who doesn’t usually review places, but these guys and gals were excellent with me the last few days”
“Talisa was very helpful, I was just dropping off equipment and she registered me to get a credit on my bill. She went above and beyond which is awesome because I was thinking about switching after my promotion and probably won’t any more!”
“This store was night and day different from the Western Hills store. Greeted right away, helped right away... Will was super patient and thorough about getting my data transferred to my new phone. Highly recommend this location!”
“Spectrum Mobile is an amazingly well kept secret! The customer service at the Florence store is impressive. I dreaded going to switch from Verizon to Spectrum and I was suspicious about how much it would really cost. Raymond Wisecarver helped me immediately, answering questions easily and confidently and when I was unsure he continued to explain and offer scenarios. We had 4 phones moved to this new service and purchased 2 new phones in a total of 50 minutes (and that included all of my questions)! Thank you Raymond for your patience and restoring my faith in the service part of customer service!”
Open 24 hours
209 Seventh St W, Cincinnati
Internet Service Providers
“The customer service in this establishment was a top example, of what customer service is about! I felt appreciated and respected. The facility was clean and the other workers were very kind.”
“Was busy the Saturday I went. Waited about 15 minutes, cannot complain about the service I received over all. Could have a few more people there to keep the wait times down though.”
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“Spectrum services are expensive but Robb in the Edgewood Ky office and Ashley S in customer service for internet tech support were very helpful recently. Overall a very good experience getting a new modem and hooking everything up.”