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“They have a little of everything, work boots, clothing, hardware, etc. If they don't have your size boots they will order them for you. The staff has always been very friendly & willing to help, just ask them for what you need.”
“I unfortunately didn’t catch the young man’s name that helped me this morning (10/4) right after they opened but, he was incredible. I wish every shopping experience I had was like this. I told him what I needed and he went above and beyond and helping me find what I needed. I’ve never felt so taken care of while shopping as I did today. Thanks so much and I look forward to shopping here again!”
9:30AM - 9:30PM
5425 Urbana Pike, Frederick
Shoe Stores
“Awesome store with a great selection. The store manager, Sanna, went above and beyond to help me and I am beyond appreciative. The store and company are lucky to have her and the rest of her wonderful team. Happy customer.”
9:30AM - 7PM
220C Shorebird St, Frederick
Shoe Stores
“I went to visit on May 7th and had a really good time buying a pair of Brooks. I also purchased a pair of insoles. I had a $50 gift card due to having a not so great visit last time, and this visit went much better. I can't remember the name of the gentleman working, but he was great”
“Mike at the Frederick, MD location did an excellent job in answering our questions about Birkenstocks & Hokas. Didn't have my wife's size in stock but received them via UPS from another store! Outstanding customer service and professionalism!! Pay him a visit, you won't go wrong.”
“Molly was so helpful and kind. Even though they didn't carry what we needed, she gave tons of recommendations and information to point us in the right direction. Highly recommend for anything dance related!”
“Velvet Lounge never misses, with the best selection of clothing and accessories, and an overall stellar vibe. Effortlessly cool pieces that feel current and wearable, I always leave with something that I truly love.”
“Came in today to exchange 2 pairs of shoes I had ordered online. They were a bit too snug and I needed a half size larger. Both the young lady and the gentleman who were there today were extremely friendly and helpful. They made the exchange so quick and easy. Thank you guys for your help!”
“First time I have seen a skilled shoe sales lady. She measured dad's feet and quickly found the style of shoe he liked in the narrow fitting needed.
If you have narrow or wide feet Sketchers is now providing more options for you.”
“I was in the Shoe Dept Encore store in Frederick, MD today buying shoes for myself and my son, it's his birthday today. We had a great time shopping, we were assisted by a very nice, friendly and helpful associate her name is Gabby. She took her time helping us, she was patient and kind. I will shop here more often and I highly recommend my family and friends to shop here as well and please ask for Gabby. Thank you Gabby for your help”
“The best DSW in the dmv area. Always amazing customer service and great/organized selection of shoes. Yesterday a young gentleman, Thomas I think, was so incredibly kind and helpful in my search for a new boot. I love this place”
“All I have to say is Shannon is great she had no problem helping with me finding shoes and giving me recommendations, she went out of her way to help me and I can’t thank her enough. She had no problem with stopping the work she was doing and helping me out I can’t thank her enough!”
“I’m glad I’m giving this location a 5 star because they deserve it. First time I came to visit this location was on Saturday. The experience I was left the first time made me come back again ! First I would like to shout out the store associate David. I can’t remember the assistant manager name but he was also awesome. David was very helpful with what I was looking for and willing to spent. It not easy going shopping with my autistic son but he made me feel very welcome. I was looking for shoes within budget and comfortable for my son. David was very knowledgeable on the shoes I was looking at and I’m glad he did because I sure don’t lol. David helped me start to finish and got me signed up to earn points. Second time I came I was hoping I see David to help me again and sure enough he was there ! Made me comfortable to come in to shop for shoes with my son. I was able to get my son another pair of shoes. I’m personally not a sneaker head but David convinced me to treat myself to two pair of shoes. It was actually was nice as a mom to treat myself a little bit too. David you was great and the assistant manager was also. I will be shopping here more often now because of the amazing experience”
“I would like to acknowledge Linda for her exceptional customer service, during my visit at the store last week. I came in to do a return for my mom and although I had a flight to catch Linda was not only fast, but she was knowledgeable. Thank you so much Linda for your great customer service. Bless you!”
“I came to the store last week and was helped by Mary. Mary was extremely kind and patient as she processed my transaction. I was able to see Mary's attention to detail and wanting to not make any mistakes. She leaned on the help of her supervisor I believe (who was not the nicest), but I want to commend you Mary for not giving up. Any facility would be happy to have you on board. Keep up the good work!”
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“This is a store for running enthusiasts! They have a wide variety of running paraphernalia. The staff are very knowledgeable about shoes and how to fit them for your particular needs. It isn't cheap and hopefully the shoes last a long time!”