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“I come to this location to drop off packages weekly. Kazim is SO amazing and attentive. Always so friendly, takes his time and goes above and beyond in terms of customer service! Thank you Kazim!!!”
“AMA assisted me today, and she was absolutely amazing. She was incredibly patient and processed all six of my returns without making me feel rushed. She was kind and gentle throughout the entire interaction.
What really stood out was that, while helping me, she still took the time to warmly greet every customer who walked in and politely let them know she would be with them shortly. That level of customer service is truly appreciated.
I always have a great experience at this location because everyone is friendly and professional. The manager (who I assume is the manager since he is there every day) is consistently welcoming and greets every customer with kindness.
This is by far the best location. Every employee, including the manager, deserves recognition—and a raise—for the outstanding customer service they provide. Thank you!”
“I’ve printed several items at this location over the last few months at this location and they’ve always done a great job. Quick, reliable and great quality. In particular, Tyler has been outstanding. I’m so impressed and I’ll keep coming back to this location for any printing I need for my business in the future.”
“I was im pressed by a young man Alex, who upon entering store politely said ill be with yoy shortly. I looked around the store to see how organized and clean the store was. It tells me they take pride in what they do. A rare occurrence in this day and age. Kudos!”
“Taking off one star just because the UPS Store advertises itself as the notary store, but I couldn't find anywhere that posted the odd hours for the notary. It is not everyday. But the staff were friendly and gave me a suggestion on where I could go to get what I needed!”
“This is a great location the person that helped me his name was Deuce!!!
I tell you he adds value to the UPS organization!!!
So if anyone needs a good Customer Service person come steal this guy away. Every time I ever came here the staff was on point… I went to the location by the DC Costco and they told me they couldn’t do something when I came to this location near Union market. Washington DC they did everything that the first location denied capability of.”
“Brandon helped me out of a sticky logistics problem with above and beyond customer service!! Almost can’t believe it, small town friendly and kind. The absolute best!!”
“This location is fantastic always excellent service whenever I visit this location. Everyone is always friendly and there is never a long wait line. Excellent keep up the good work guys”
“I am so glad to have this UPS store near my home. It has been so convenient and the employees are amazing! They are extremely knowledgeable, professional, and very personable. Scotty has helped me out on multiple occasions, once with getting my shipping and passport photos and another time with notarization of important paperwork. He was very patient and was able to accommodate all my needs. Harry is also another amazing employee that I have worked with and observed. He is one of the younger members of the team but still very knowledgeable. He is always enthusiastic to help and I have seen him dealt with two very frustrating customers on different occasions without losing his smile and positivity. I even felt really bad for him. I know that I can come to these guys for help and they will be able to sort it out.”
“10 star experience when I visited this location yesterday. I went to just get a document printed, which didn’t come out correctly due to resolution. But the owner, went above and beyond. She went out her way to edit the photo and actually made it 100% better, she gave recommendations, she was also very patient. I appreciate her welcoming and warming energy, and her exceptional customer service. Jay is great too, always quick and fast service when I’m returning items there. Great staff.
- Shawnae”
“Had a great experience at UPS Store thanks to Franklin.Super helpful, friendly, and made the whole process quick and easy. Great customer service and really appreciated the positive attitude. Thanks again, Franklin!”
“Representatives went above and beyond that, in order to custom package my delicate item for delivery. They even stayed a little beyond closing to secure the package. Even the pickup driver was more than gracious and waited. #UPSBELPRE! They EACH deserve a raise. Will return there again and again and again….!!!”
“This is my go-to place for anything that I need done for shipping, sending important documents, or notary. The staff are incredibly professional, friendly, and efficient. Every once in a while there is a wait but they are always well-staffed. Really appreciate that this is locally own and managed. I feel confident that I'm going to get great service from nice people - every time!”
“I normally have a lot of stuff to return but the staff never gets annoyed and is very welcoming. PJ especially is always very nice and greets me whenever I come in. I love this location”
“Can’t say enough about the staff here. Always incredibly pleasant, very efficient, and even willing to help me unload boxes from my vehicle. The kind of place that makes it a pleasure to have to mail something.”
“Jen and Deondre went above and beyond while assisting my family with printing documents and mailing an important letter. The process was lengthy and took over an hour, yet they remained patient, attentive, and incredibly diligent throughout the entire experience. Both Jen and Deondre were knowledgeable, professional, and courteous every step of the way. Their outstanding customer service truly made a stressful situation much easier. I would highly recommend this UPS location to anyone seeking reliable, professional, and compassionate assistance.”
“Neyda, the manager, and her staff are ALL outstanding. We’ve been [apologetic] problem customers on a few occasions, and they have gone above and beyond to take care of us. Phenomenal team here!”
“Thank you soooo much team 'Intelligent Office', we are humbled by your kindness and will forever remain indebted. The entire Kenya delegation is happy with your exceptional support.Your team's responsiveness and willingness to go above and beyond was truly appreciated. We lack the right words. Be blessed & God willing- we will definitely be back in April 2026
@Aretha- we salute you ?”
“These guys are awesome. Always polite and helpful. Did a very large short notice print job for me and it went off without a hitch, even helping to organize the flyers by location, and at a way lower cost than the FedEx up the road. This is also my go-to for a notary.”
“We have ordered multiple things at this store for work. Staff are friendly and easy to work with (shout out to Joe)! Signs, cards, and handouts have all looked great. They are our to-go for printing needs.”
“I’ve been using this business for over 10 years and I always enjoy the professionalism and support here. I’ve used shipping and notary services from here and highly recommend!?”
“Great service and even better staff. They handled my shipping quickly and helped me print a couple of large New Year’s party photos that turned out beautifully. Fast, helpful, and reliable. I’ll definitely be back! The two woman are fantastic and charming even with the store busy.”
“Had a great experience today — the staffer that helped me (a libra millennial queen ?⚖️) was friendly and professional, and super efficient. Thank you for making a lunch break work errand so easy and enjoyable!”
“Donita was so helpful getting my package put together and making sure my items would arrive safely. She was friendly and kind!
There wasn’t much of a line when I got there but it definitely got busier. I think 4:30-5:30 is their busiest time, especially on a Monday so if you hate waiting I’d plan around that!”
“Only place I could find a notary available all day. Other stores don't easily indicate when the notary will be available, which was frustrating. Fast and easy service, would ? recommend! Also the guards in the Ronald Reagan Building were very helpful and friendly.”
“The young man greeted me before I got to the counter. He walked over to speak with grandson and gave him stickers. My grandsonson gave him a fist bump. He was so kind and he handled my business in a professional and timely manner. So impressed by his demeanor.”
“I’ve used their summer storage service for two years in a row, and I’m happy to be continuing again this summer. The owner is incredibly responsive and friendly. She is always quick to reply, flexible with scheduling, and genuinely cares about making the experience stress-free. The service is not only affordable but also reliable. My items were picked up right on time, stored safely, and returned in perfect condition. It’s such a relief to have one less thing to worry about during move-out periods.”
“This store has really turned around for the good in the last few years. Everyone there is now super helpful and great to work with. I started shipping more with UPS now because this the workers at this do such a phenomenal job. Thanks!!”
“Adrian was incredibly helpful with my complicated Amazon return yesterday. Amazon shipped me two items, one came in a box and the other came in a plastic bag - and Adrian was familiar with how Amazon returns work - and he was able to help me navigate the return so I could get it done. Taking care of business! That's what Adrian did! He was helpful, friendly, and knowledgeable, and I really appreciated his excellent customer service! His coworker was nice too, but I didn't catch her name - a young lady with long brown hair - I could see that she was being helpful with her customers as well. Adrian kept helping me even though I know it was close to closing time, but he didn't try to rush me out the door or suggest that I come back the next day, so great job overall! Thanks! Gary - Store location is 1405 S. Fern St. Arlington, time was between 6-730pm.”
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“Cindy gave me exceptional care today
I need to notarize and send a docent to the New York City transit authority . She was kind and personalble. Thanks Cindy”