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10AM - 4PM
12125 Veirs Mill Rd, Silver Spring
Banks
9AM - 6PM
1308 East-West Hwy, Silver Spring
Banks
“Morgan Barker is a wonderful employee!! After 5, yes 5, frustrating phone calls to NIHFCU she was a breath of fresh air and exemplifies what customer service should be. Promote Morgan she will be a great supervisor/manager!”
9AM - 6PM
13711 Georgia Ave, Silver Spring
Banks
“I was extremely pleased with the customer service assistance I received at the Aspen Hill ESFCU from Service Representative, Zara Inglis-Charley. Zara was, attentive, and sensitive to my needs. I felt at ease expressing my interest in receiving assistance with applying for an auto loan. Zara offered excellent customer service. ?”
10AM - 4PM
11499 Columbia Pike, Silver Spring
Banks
“I do visit Bank of America, 11499 Columbia Pike
Silver Spring, MD 20904 recently and I get an Excellent customer service by Tigst Esheteee.
Thanks Bank of America having such type of humble employees on board.”
“The service at the branch is excellent! The staff is very professional and courteous. Barbara Gordon, Asst Manager is always ready to assist. Negative is that this branch is not open on Saturdays and Citizens needs more location.”
9AM - 6PM
1700 Elton Rd, Silver Spring
Banks
“I love the people at this branch. The manager is an angel. The tellers Sheila and my Ms. Happy are super helpful. Love to be greeted as soon as I enter the door. This is what customer service is about.”
9AM - 5PM
13311 New Hampshire Ave, Silver Spring
Banks
“Keith Whitaker Jr, helped me with all my questions and made the notary process super simple and easy. Very personable man. Would recommend if you want to open an account, get a form notarized, or look at financing options GO WITH KEITH!”
“I’ve been banking here for years. Everyone is pleasant, courteous and knowledgeable. Service is quick and efficient !!! James is most pleasant and helpful always. Everyone is always smiling and cheerful.
The service is fantastic here. I love this CU. It’s convenient and service is Awesome !!!
The ATM is convenient and safe. This location is very safe. There’s always a special going on !!!! For your money to make more money !!!!”
9AM - 5PM
13311 New Hampshire Ave, Silver Spring
Banks
“Keith Whitaker Jr, helped me with all my questions and made the notary process super simple and easy. Very personable man. Would recommend if you want to open an account, get a form notarized, or look at financing options GO WITH KEITH!”
9AM - 6PM
12500 Prosperity Dr, Silver Spring
Banks
“The staff always greet me with a welcoming hello and smile. The atmosphere feels like you are in great company. Thank you to everyone at the Cherryhill branch for all you do at ESFCU.”
9AM - 4PM
10151 Colesville Rd, Silver Spring
Banks
“I had an excellent experience at the Woodmoor branch of Bank of America. The service was outstanding, and customer handling was absolutely perfect. I would like to give special recognition to Mrs. Joan for her professionalism, kindness, and efficiency.
Rating: 10/10
Thank you, Mrs. Joan!”
“The bank is nice and clean. There are a lot of seats to sit and relax while you wait for the service. The staff is friendly. However I always come here when there are a few staff here and I have to wait for a while for the service.”
“I recently had the pleasure of being assisted by Mrs. Elham Koury, at Capital One, and I cannot say enough about the exceptional service I received. From the moment our interaction began, she was not only professional and knowledgeable but also incredibly kind, patient, and genuinely committed to resolving my issue.
What stood out most was how Mrs khoury, went above and beyond—taking extra time to ensure I fully understood each step, exploring every possible solution, and following up to make sure everything was resolved smoothly. In a world where customer service can sometimes feel rushed or impersonal, this experience reminded me of the power of real human connection and dedication.
Thank you, Mrs. Khoury, for turning what could have been a stressful situation into a reassuring and positive one. Capital One is lucky to have someone like you on their team!”
Open 24 hours
11499 Columbia Pike, Silver Spring
Banks
10AM - 6PM
9400 Georgia Ave, Silver Spring
Banks
“Ms. Escobar (Haley?) was super helpful when I got locked out of my online account. Then, she continued this streak by calling me after I left my wallet in the branch. Oops! Thanks!”
“My personal experience with this bank has been excellent so far. I opened an account with them for my business recently and the transaction was seamless. I also visited another time for an ad hoc check, and I was able to acquire it with no issues. Parking is a breeze; the bank is pretty new, so it is clean and updated. There's security presence inside. Customer service was excellent during both visits. The manager personally came by and introduce herself and ensured that everything was going accordingly. She and the staff always greet me pleasantly when I leave after each transaction. Not sure if it is the same staff that was there for all the one-star reviews, but my experience was deserving of 5 stars.”
“A great small bank, every time I come in they address me by my last name and look happy to see me. Especially a banker name Dorian. He remembers my preferences and is always happy to help. Every time I have a problem or a question, I call and Dorian is very to help. He never forgets to return my calls and salve every issue. Will defiantly recommend this small bank that makes me feel like family. All the other workers are great as well, I just don't remember all of their names :)”
“Edmanuel Mercedes, was amazing, he was very kind and helpful. He helped us with the process we were doing and he did it very quickly, we had no objections with him. We need many employees like Edmanuel, dedicated to his work, kind and very knowledgeable in what he does..... Thank you Edmanuel....”
Open 24 hours
13711 Connecticut Ave, Silver Spring
Banks
“Great personalized service. My 100 year old mother is delighted by the wonderful personalized service she receives at Sandy Spring Bank. The staff goes out of their way to be helpful and make her feel welcomed. Thank you!”
9AM - 6PM
12200 Tech Rd, Silver Spring
Banks
“I have banked at this location for years and I always have a positive experience with customer service. Anh was especially helpful today with a time consuming transaction. She remained polite and kind. Thank You!”
“I went there today, and they had excellent customer service. The moment i walked in, i know i was at the right place. The hospitality and helpfulness of the employees are very impeccable. They all deserve a raise. I would definitely recommend this bank to anyone.”
“I walked in on wednesday morning. Due to bad weather there were only 2 staffs over there, but it didn't stop them from taking care of me. Best service from Diana. Thank you so much”
Open 24 hours
2800 University Boulevard West, Silver Spring
Banks
“I don't even bank here but I was impressed by my visit I had to review. I was in desperate need for quarters for my apt's coin laundry in the basement down in Glover Park. I work out in Rockville and bank with a credit union with limited locations and hours so I was weighing my options for quick quarters so I can have clean laundry less than 24 hours before an international flight. When I arrive I was promptly greeted by two ladies who directed me to their business window. Predictably there was a long wait with it being a Friday compounded by the fact it was the weekend before the holidays. When I got to the window I asked to change 40 into quarters. Cindy asked me if I was a member. I said no fully expecting a finance charge. instead she gave me my quarters and mentioned that they do 20 fee free as a courtesy for non members but since I waited in line she obliged and gave me all the quarters I wanted. I wish that Wells Fargo as an entity matched the level of service of their own branch employees which would compel me to bank with them. U”
9AM - 6PM
1100 Wayne Ave, Silver Spring
Banks
“The customer service at the 1100 Wayne Avenue Branch is spectacular. The teller engineers Simona and Thomas are consistently excellent with all good days. The customer service is rated 10 stars but this survey is limited to 5. Thank you Truist Bank for have a great staff!!”
“I have had a wonderful experience as a customer of SECU. From the first time I stepped into my local branch, I was greeted by friendly and helpful staff ready to assist me. In particular, my advisor Miss Sihame has been absolutely outstanding. Thank you very much”
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“Today, 08/13/2024, I went to the bank to be served and witnessed a horrible scene.
A customer yelled at the employees and especially at the manager.
The manager tried to minimize the situation, but the customer banged on the door, wanting the person the manager was helping to leave so she could serve him.
I have never seen such rudeness in my life.
And the manager remained calm and apologized for what happened.
The customer's attitude was regrettable.”