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“Jacky was very very helpful I will definitely recommend more people to come to extra space ,she also deserves a promotion because she has great customer service skills.”
“Great storage facility with excellent service. I had a fantastic experience working with the manager, Desmond. He is by far the best storage manager I’ve ever worked with, always professional and attentive to customer needs.”
“Becuase my experience at Hyattville Truck rental was great I tried to rent a normal car at Wheaton Veirs Mill while my car was getting fixed but I cannot say anything positive about customer service as a senior who needed to be shown the ropes of a new car since I drive A 2012 vehicles . Very friendly staff but zero professional and thorough communications .”
“The customer service provided by Garrett Gravanda was outstanding and attentive. I felt like my voice was truly heard! Strongly recommend renting at this location and/enterprise in general!”
“I picked up the Elantra from NEXTCAR at 10915 Georgia Ave in Wheaton. The location in Wheaton has an excellent team. Dauda is very patient and thorough. Jose pays attention to details that make a difference. Nick makes sure everything is in proper order. I have worked with all of them over time. The Wheaton location is my preferred place to get a vehicle. Yeme Tebje is most gracious. The commitment of everyone on her team to excellent customer service is a direct reflection of her leadership skills. She and her crew set an example that I wish other businesses would follow and fully commit to. Jack Fitzgerald would be very well pleased with how the team represents his own brand. They are preparing to move to a new location. It may be a bit of an inconvenience, but I will patronize them at their White Flint location if the team is there. They are that good. See for yourself. Rev. Kevin Newcomer. Learn Shop Inc. (Drive For Supplies.org).”
“I’m happy I choose this location over the other 3rd party locations that was closer to my move. Thank you to the kind, friendly staff and manager for making my rental experience a breeze. Everything was simple and prompt ! Keep up the good work.”
“Everett B. the General Manager made my day. It was a Holiday and if he wasn't there to fix my problem. I would not have been able to rent a truck to help my daughter move out. It was the last day she could leave without owing more money. Thank you, Everett for going above and beyond for my family and I. Many Blessings upon You”
6:30AM - 5:30PM
14925 Southlawn Ln, Rockville
Truck Rentals
“Excellent location the staff is extremely knowledgeable very friendly and always quick. I have been renting from this location for years and they have all types of equipment for every job. Dont break your back get the equipment you need. They have the best pricing and best service hands down.”
“I was seen promptly, the clerk was friendly and the equipment was newer and in excellent condition (backup camera was a big plus). The clerk also called me right after I dropped off the van to remind me of a few things I left back in the store, which I was able to get. Parking at a nearby lot was plentiful on a Sunday. I highly recommend this location for U-Haul needs.”
“The reception experience was excellent, and the staff were very friendly and cooperative.
The car was in very good condition, and we didn’t face any issues during use. They also explained everything related to the tracking and usage in a simple and clear way.
I’d like to thank them and the whole team for their professionalism, kindness, and great support.”
“We've been working with this Penske location for over five years and would not go anywhere else. The team, specifically Felipe, Dilmer, and Mike are the best. The entire staff is great--these are just the people we see the most often. These rentals are well maintained and pricing is fair.”
“My experience with this particular U-Haul location, is that I was treated like they value my patronage, they value me as a customer.
I rented a small size box truck to move my personal property to a new place, it was explained to me by the nice and friendly clerk the policy when I return the truck back during after hours but I forgot to use the app system to return the truck doing after hours. Because I forgot the system penalized me $23 dollars, when I explained the situation to Henry who is the manager the following morning, he credited me back the $23. To me that is CUSTOMER SERVICE.”
“There is one reason I would recommend this location. That is Benjamin W. He is a excellent example of a professional worker. He took the time to help me with my reservation when I arrives, I was having challenges completing my rental. When I returned I again experienced challenges checking out. Both time other people just said go do this or that, but if they took a few seconds to assist it makes a word of difference. I know everyone wants to do everything fast but I would probably had left without Benjamin W. assistant. It only took a couple of seconds. Thank you again for the caring, excellent service Benjamin W. I took time to write this because, my wife had been planning this move of a few items for weeks, it blessed her so I am blessed.”
“Metro Truck shop rental service and staff is very helpful, friendly and knowledgeable. Shop is neat and clean, And to my surprise has A/C.!! Our company is a loyal customer leasing road trucks yearly. Trucks are in great shape, And the daily maintenance program at the shop is of great quality. Our company truly enjoys leasing trucks, And partnering with Metro Truck.”
“The customer service was superb! Mr. Rick and his coworkers were absolutely awesome. I apologize that I didn’t get the young lady’s name, but the entire experience was pleasant from start to finish.
I was having trouble with my app, and without hesitation, Mr. Rick jumped right in with his great personality and willingness to help. Even when his computer started acting like my app, he remained patient and positive. The pleasant young lady stepped in right after finishing with another customer and quickly helped resolve the issue, making what could have been a frustrating situation completely manageable.
On my return visit, she just happened to be there again and kindly reminded me of the process. That level of consistency and care really stood out to me.
I truly wish every customer service representative was like Mr. Rick and that wonderful young lady. Their professionalism and kindness made all the difference!”
“Rosa was such a helpful person even under my last minute changes. VERY ACCOMMODATING. She adds professionalism to U-haul. Even the young man helping me for pickup was patient and understanding. I appreciate the service I received. Keep them, especially dealing with the public. Thanks again... im a happy camper”
“I’ve visited several U-Haul locations over the years, and I can confidently say this was my best experience yet. The owner was exceptionally polite and helpful, going above and beyond to ensure everything went smoothly. Their attentiveness made a real difference. I highly recommend this location to anyone in need of U-Haul services. Great people and outstanding service!”
“I called this office with a question not directly associated to this PENSKE office and they transferred me to the management. The manager then helped me resolve my issue by kindly providing me with the information that I requested and then some! These folks go above and beyond in assisting their customers! And from the looks of it, their trucks are always kept clean and well maintained! Two thumbs up!”
“Booked a full-size car on 11/6/2025, and that 2025 Hyundai Sonata drove so smooth that for a minute I thought I was still in my Lexus. One of the things I love most about renting from this location is the team. Even with the new guy, the customer service is top-notch — a big reason I keep coming back, and trust me, I rent often.
I highly recommend them. The reasonable prices are another reason I stay loyal. And finally, I really appreciate that they take pictures when the car is returned. I have proof, they have proof — the vehicle is documented as coming back with normal wear and tear. No more, no less.”
“I set up a reservation online and when I arrived just before closing, Sophie was friendly and patient. She explained everything, walked me through everything and was very kind. When I was ready to terminate my storage, once again it was Sophie who took care of me. She is a star and a huge asset to this location. Thanks so much!!!”
“Gloria was kind and helped us out even though we were early and the store wasn't quite open yet.she explained everything very well! She was so kind and friendly! Loved her!”
“**⭐⭐⭐⭐⭐ Exceptional Service and Equipment!**
We had a wonderful experience renting from Shyam! He was incredibly knowledgeable and helpful throughout the entire process, making what could have been a complicated rental surprisingly easy and straightforward.
The 2025 semi we rented was in excellent condition and exactly what we needed. Shyam's expertise really showed - he took the time to ensure we understood everything and made the whole process seamless from start to finish.
If you're looking for reliable vehicle rental with outstanding customer service, I highly recommend working with Shyam. His professionalism and attention to detail made all the difference. We'll definitely be coming back for future rentals!”
“The process of the rental was really smooth. It took me about 10-15 mins to complete all check-in procedures. Mr. Kamil was very helpful. About the truck, even though it was not sparkling clean, it was acceptable for the moving job.”
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“Very convenient with many trucks and options. VERY helpful folks that went out of their way to help. They called me proactively to address a potential issue, went back to check on it and called me again to update me.”