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10AM - 7PM
77 Main St B, Andover
Mobile Phones
“I had an excellent experience with
Turan who helped me today with securing a new screen protector for my new iPhone. He was very knowledgeable and did a great job. I am very happy and highly recommend working with Turan for excellent & friendly service.”
“When our phone screen wouldn't come on we brought it to CPR in Salem NH. Technician Nick respectfully listened to our concerns and gave us a fair estimate for the most likely repair needed,replacing the screen and cable. When that did not resolve the issue, and further diagnosis was done, it was determined that the issue was a failed mother board in the phone, and that replacing the phone would be the most cost effective solution. At the end, what a surprise it was that we were not given a bill, even for the diagnostic work that had been performed! A great job by an awesome crew! Our thanks to all! Dave & Kathy S.”
“Had an amazing experience at this store. Kendrick went above and beyond to make sure we were taken care of and understood what options we had on an upgrade. Highly recommend visiting this location!”
“I’ve had my fair share of experiences buying phones, especially with Verizon. This was by far the best experience. Nelson was great at listening to what our needs were and addressing them to the best of his abilities. A++ customer service. We will definitely return for future purchases!”
“Guy was great, but glass had a burr, cracked and was just replaced last week and had to pay again. Going to Verizon going forward. Never had an issue with plastic, these glass ones are awful!!!!”
“Chanell was very helpful when I went in to pickup my new iPhone. From helping to ensure it was setup, explaining what I need to do with my old phone, and installing a screen protector….she was incredibly helpful, very nice, and never left me waiting long even when she was helping other customers. Excellent experience!!”
10AM - 7PM
251 Main St, Wilmington
Mobile Phones
“Everything took about 45 minutes. I got a new phone to replace the one that I dropped by accident. Everything‘s on it happy about the price and a gentleman was fine at Verizon in Wilmington.”
“Erick was great until something went wrong with the phone. Then I was told I would have to go to the Apple store to have the phone replaced. All calls would go to voicemail. He tried to fix it. but couldn't. I wanted the phone replaced. Not happy.”
9:30AM - 6PM
191 S Broadway, Lawrence
Mobile Phones
“This place earns my five-star review. The employees/owners are respectful, courteous, transparent, competent, diligent, and prompt. My MacBook was not turning on. I was going to bring it to Apple for diagnostic and possible repair. However, I noticed the waiting list was too long and decided to take my chance with this place. Although this place is also very busy, the people who work there are cordial and go beyond to exceed customers' satisfaction. The owner diagnosed the MacBook, ordered the parts, and beautifully repaired it very promptly as promised, and without the need for me to make several trips there. He also stands behind the repair in case the MacBook breaks again. In fact, he kept me informed by calling me at every step to update me on the status of the repair. I am very happy with the service and will refer my friends and Family to this place.
THAT'S WHAT WE CALLED A GREAT PLACE!”
“Javier is awesome! He is obviously a very nice man, super personable, and made the process less boring by engaging with us about other things not related to the products we were buying (because there was a lot of waiting for our old phones to do stuff like update and transfer data). Kinda awkward when your customer service rep doesn't know how to be a social human if you're doing a lot of waiting. Javier kept us engaged and we shared a lot of laughs. The other associates, assistant and store managers were also great, but Javi stole the show. Will definitely come back to this store location for future needs.”
“I had an excellent experience at the Verizon Wireless store in Billerica, MA. From the moment I walked in, Ramon was welcoming, knowledgeable, and genuinely helpful. He took the time to answer all of my questions and explain my options clearly. He made the entire process of upgrading my plan and purchasing a new phone smooth and stress-free.
What really stood out was Ramon's knowledge of Verizon processes, his kindness, and patience. I never felt rushed or pressured, and he went above and beyond to make sure I left completely satisfied. Customer service like this is hard to find these days. I wanted to tip the man, but he refused and let me know he was just happy to be doing his job to my satisfaction.
I highly recommend working with Ramon at Verizon Wireless Billerica, MA location to anyone looking for honest advice, great service, and a positive experience overall. Give this man a raise, he deserves it!”
“Luiz at the Verizon store was friendly and extremely knowledgeable of the many products in the store. He helped me with replacing my damaged phone and porting what wasn't damaged onto the new one.”
“Stefan went above and beyond to assist me. He spent the time to find the perfect option that suited my needs, not the easiest solution, but the right solution. No wait time, and the manager was equally amazing.”
10AM - 7PM
157 Main St, North Reading
Mobile Phones
“Outstanding customer service by Miguel Garcia, friendly service without all the upselling!
Got my new IPhone Air today and he set up everything for me and even helped me box up the old phone to send back.
Great service is hard to find nowadays, I would highly recommend going to this location for all your phone needs and you’ll leave a very happy camper.
This is my go to Verizon store going forward!
Please recognize Miguel for his excellent service today!”
10AM - 8PM
234 S Main St, Middleton
Mobile Phones
“I highly recommend this store for any support/upgrade questions. I had an issue and Alejandro was very patient and took the time to ensure my account was able to be activated again! Thank you very much for your help!”
“Wendy is the absolute best! She stayed late and gave excellent customer service! She really cares about her customers and went above and beyond! A+++ 5 stars! I recommend anyone to come here”
“Amazing deals very affordable and the customer service is amazing. Natasha goes above and beyond to help me any chance I have an issue with my new phone or tablets because I do not know how to work electronics well. Doesn't matter how many times I go in Natasha is easy to help me and has taught me a lot. Highly recommend!”
“Great experience working with Mike and David. They got me the best promos for my new buskness plan. Would definitely recommend, I wouldn't go anywhere else now!”
“My experience at Cellular Sales was exceptional, largely due to the assistance provided by Brandy D.
From the initial interaction, it was evident that she prioritized understanding my needs rather than simply promoting products. She posed thoughtful questions, clearly explained each available option, and ensured comprehension prior to proceeding.
Unlike many retail encounters that tend to feel hurried, this experience was markedly different. Brandy exhibited patience, professionalism, and a high level of expertise. She facilitated a smooth and stress-free process, leaving me with confidence that I had selected the most appropriate solution.
If you value exemplary service and genuine care, working with Brandy will provide a highly positive experience.”
“Paulina was amazing.im a generation behind and she took her time with me NEVER letting me feel dumb even though I did!!!! She is bilingual and a huge asset to your brand!!!!”
“They fixed my iPhone 13 screen and were very quick it only cost 150 which was reasonable for the quality I’m very satisfied also the employee was very helpful and nice definitely recommend going there”
“Rangel is the best! Super helpful, personable and easy to work with. Was able to get me set up on my new phone no problem after my old one stopped working on me. Give him a promotion and a raise!”
10AM - 9PM
49 Essex St, Lawrence
Mobile Phones
“Great phone store, very happy! Staff are knowledgeable and helpful, and friendly. I got my Motorola 5g stylus phone there and a tablet! I love that phone, had the 4g Motorola Stylus for about 4 years and time to upgrade. The prices were better than my former phone company which is why I switched. There is a great selection of phones, and their new Revvl 2 tablet.”
“Update: Today I Needed To Upgrade My Monthly Plan and Data Speeds, Stopped By The Haverhill Ma, Location and Seen Rosa Aponte, The Best and Greatest Sales Representative and Customer Service Person Ever??. Rosa Got Me All Updated and Squared Away She Is Awesome and The Best? People Stop By and See Rosa She Is Very Friendly and Knowledgeable With All Products, She Will Set You Up with a New Phone, Tabloid and Accessories With No Pressure Too Sell Products??
Very Happy To Find This Store and Location. I Was Looking For a Samsung A35 Phone, Talked With Rosa Great Customer Service, Friendly, and Very Knowledgeable. Phone Was Not In-Stock But She Could Order This For Me. Very Thankful To Finally Find a 5-Star Metro PCS Store Near Me.”
“They help you out as much as they can aside dealing with negative customers who probably going through a lot at home they still remain calm and help out as much as they can . 10/10 recommended.”
“I lost my phone in the Boston Harbor. Came into Salem Verizon to get a new phone. Tony helped in the best way. He turned what was a very bad day into something good. I usually go to the Verizon in Nashua, but I now return to Verizon in Salem.”
“The Best experience ever had shopping for a cell phone.
After a terrible experience at an authorized dealer in Methuen Massachusetts, this place solved all my issues and made my day.”
“I stopped by the store to have my phone unlocked and had a great experience. I barely had to wait before Michael assisted me. He was polite, professional, and handled everything quickly and efficiently.
My phone was unlocked in no time, and the whole process was smooth. Employees like him really make a difference—I highly recommend asking for Michael if you need help!”
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“My mom got a flip phone and was having problems using it. The young man was extremely kind and helpful. He took the time to show her how to use the phone. She couldn't remember her password so he asked if she checked her messages and she said no. She said that she doesn't check voicemail so he suggested that she doesn't bother with it,this mad her extremely happy. Hee even showed her how to look up missed calls. My mom left feeling confident about using her phone.”