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“Pan Pan is the absolute best, he helped me set up a brand new phone when the motherboard to my old one got fried (10 minutes before he was supposed to close the shop. He stayed open just to help.) He got me a brand new phone with a fresh screen protector that was able to integrate with my current network, LIFE SAVER.
I came back because the customer service was excellent and they helped me integrate all my apps into a new computer for similar price. Helped me maintain internal parts of my job twice at last minutes notice. Hands down 11/10. I’d spend the time to come downtown anytime than waste it at Target or Walmart.”
“I couldn’t be happier with the service and product I received today. Riccardo was phenomenal. There’s a lot that goes into these services, and Riccardo was patient with me and understood all of the intricacies involved. As far the product goes, I substantially improved the quality of the internet at a much lower price than I was paying.”
“Great experience. I got the back glass on my iPhone 16 Pro fixed for $100. They had it ready in about an hour. Everyone was friendly and easy to deal with. Fast service, good price, and the repair looks great. Definitely recommend this place.”
“Left my phone for 2.5 hours and got it back just like new, Daniel helped me out and was very communicative, he made sure any of my concerns were properly addressed and I could not be happier with the result!”
“Very good customer service, especially with Mr. Franklin, he is the best representative of East Boston. I recommend them to everyone and friends. I am 100% happy with my new Samsung phone.”
“Dylan was amazing. I came in because I was having issues with my S23 Galaxy battery and since I was due for an upgrade, we went for it. He helped transfer all data from the old phone to the new S26 Galaxy. He made sure I got all the discounts and promotions available, including the 'free' tablet. He was great to work with: patient, friendly, knowledgeable, and very good-natured. I'll go back to him in a heartbeat if I ever have any issues in the future. Well done, Dylan, and thank you for all your efforts!”
“Great experience today. My computer stops working, I went there they solved the problem and they were super kind and helpful . I would definitely return and recommend. Saved my day !”
“I had a fantastic experience at this AT&T store! The staff were super helpful and patient, answering all my questions and guiding me through the setup process. Definitely recommend stopping by if you need assistance with your phone or plan!”
“Because I do not even begin to approach an expert level with all the latest tech, it can require infinite patience to understand my needs and educate me. Franklin has this patience in spades! He is an incredible asset to the company and goes above and beyond. Thank you, Franklin!!”
“Stefan went above and beyond to assist me. He spent the time to find the perfect option that suited my needs, not the easiest solution, but the right solution. No wait time, and the manager was equally amazing.”
“The store was busy as it was a Sunday at noon and tax free weekend. Robert was the only consultant in the store and handled the situation professionally and calmly. He definitely deserves five stars!!”
“Michael was very knowledgeable -my computer fixed quickly-he wven offered to fix another glitch after it popped up shortly after repair. Will definitely return for any tech problems. Thanks Michael!”
“I just want to give a shout out to Amira and Miguel for their excellent, above and beyond, customer service and helping me through a difficult iPhone issue today. They both were diligent and extremely patient. This afternoon Miguel needed to work through two different Verizon technicians to solve the problem for me. This is where I bought our three phones at the beginning of this year. Both times I’ve had great customer experience, which started with King……Keep up the good work, everybody!”
“Ask for Erik 305 boston road Billerica
Really fantastic customer service.
People like Erik make consumer confidence real
Thank you Erik”
“I came to Waltham to help my elderly uncle with his phone service and I have to say Kiki was amazing!! She was so thoughtful and patient with us. It’s great to see someone in customer service that actually knows how to treat customers. I highly recommend this company their products and definitely their service. Thank You KiKi for being so amazing”
“I have been to the AT&T store on 2 occasions in Waltham, MA this month with issues regarding my iwatch and my iphone. I was so impressed with how amazingly helpful and patient were Dartagnan (for my iwatch) and Steve (for my iphone). They were absolutely outstanding and I know when it comes to replacing my husband’s and my iphones, I will most definitely go there because of how wonderful Steve and Dartagnan were.”
“Excellent service. The technician was very professional, knowledgeable, and clearly experienced. The repair quality was top-notch and the pricing was fair and reasonable. Everything was explained clearly, with no hidden costs.
Highly recommend HFixPhones to anyone looking for reliable and professional phone repair. I would definitely come back again.”
“Visited AT&T last week was very satisfied With Service from Marques never had to wait a minute he was very pleasant and professional. I will return to that office on American Legion Highway just because of him thank you Marques. You make me proud.”
“Marcos worked with my husband and myself. He was fantastic and was very patient with us. He answered all our questions and concerns we had.
It was a wonderful pleasant experience working with him.”
“I came into this store after Best Buy who tried to fix my frozen phone they did take the phone though for a half hour hooked it up and restarted it when I got there he told me bad news that it wouldn’t turn on. I went into this store spoke to the girl behind the counter and all of a sudden she got the phone to turn on. I would highly recommend this store.!!”
“Came in for a screen repair after I dropped a weight on my phone. Shop owner was nice and offered a great price, only took about an hour to get my phone back. I would definitely come back for any future phone issues!”
“I received excellent service! I got to the store a little on the late side , the lady managing the store called the technician and he came back to the store and replaced by cracked screen within 20 mi utes. Thank you!”
“Owen in the Needham, MA Verizon store is the Best! He’s professional, personable, knowledgeable while also being a great listener and troubleshooter! He deserves corporate recognition and a raise since he’s such an ambassador to the brand! Thanks so much Owen:)”
“Very professional. I thought my battery was dying because other stores said so and couldn’t fix it, but Willy found out that it was actually my screen. The price was reasonable as well. They were fast and got mine fixed in about an hour. They also fixed my MacBook. Highly recommend!”
“Best service I have ever received at a Cricket store. Immediate greeting and help. Gul helped me go through the staps of upgrade and tailored my plan to best suit my needs. Amazing service.”
“Erick was an outstanding Representative! He urgently helped me set up my new S26 Ultra with precision. And he installed a privacy screen protector flawlessly! I am going to come here anytime I get a new phone!”
“If you go to the cricket store in Revere, look for the fenifer. You won't regret it. She is a great assistant. You will like it. Very friendly. I highly recommend that we look for her. Note 10???”
“I brought a bunch of cell phones that have been laying around the house with cracks and other issues. Despite the store being incredibly busy, the person repairing the phones was patient, knowledgeable, and skillful. He made the experience phenomenal! I was so encouraged to see this right here in my neighborhood! AND the price was so reasonable! I will be bringing my other electronics here as well!”
“Super efficient advice and service on a screen protector and phone case replacement. Good amount of choices. Super happy, walking out with what feels like a new phone!”
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“Came into this store with phone issues with a really old phone. Sean was able to get me a great deal on a new Samsung phone. I recommend going to see them for any of your cell phone needs!”