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“Well informed and friendly service. Answered all questions and provided us with the necessary help so we were all set when leaving. Couldn’t have been easier or better. Highly recommend!”
“Malik is always the most attentive, friendly and thorough advisors at Verizon. It’s always a pleasure getting to work with him, going to this location you know you have nothing to worry about!”
“I made several visits here as I was pondering getting a new phone. The two reps who helped me were Rebel and Jake. Both were smart, calm and at the ready to help. They answered my (many!) questions patiently and offered relevant additional info. Though I had to hold off buying a phone, they remained engaged and kind. Very positive experience.”
“Ricky, aka Ricardo, was so nice, extremely professional, and knew his stuff. He helped me with my phone problem. Very grateful he was in the Concord, MA store today.”
“Chris and Julio provided a phenomenal service as a courtesy even though my phones were purchased online they went out of their way to address my issues. Will be back here for future Verizon needs”
“I originally tried to shop at the North Billerica store, but they were not open at 10:15am, despite the posted hours of 10-6.
This was actually a blessing in disguise, as I went to the Pinehurst location instead, and it was a great experience!
I was assisted by a very knowledgeable, very helpful young man named Luiz. He was personable, exhibited excellent customer service skills, and worked with me to make sure I got what I was looking for, and that I was satisfied with my purchase.
I will not be returning to the North Billerica location ever again. My home store is now the Pinehurst store, where I know I will be treated with respect, have all my questions answered, and feel like I am welcome. I've already started telling my friends and family members what a fantastic experience this was. Luiz is definitely an asset to your team! His service today should be held as the standard for your staff. Thank you again, Luiz!”
“Salah was knowledgeable, courteous, and professional. This was both the shortest and most pleasant visit I have ever had to a verizon store. Thabk you Salah for getting me all set up with my new iPhone!”
“Ledi and Nate solved an issue that 4 hour of customer service couldn't.
Best T mobile store in the greater Boston area.
Hands down.
I highly recommend ? ?”
“I upgraded 2 iPhones last week and encountered several problems and went to the T-Mobile store on River Street in Waltham for assistance. I must commend Daury Galvez, the person who assisted me. He was technically knowledgable, an excellent communicator, and a pleasure to work with.”
“Jonathan is awesome! He is a kind, professional and patient man. He went above and beyond to help me switch back to T-Mobile.
I highly recommend the team at this location! Thanks, Jonathan and Steve!”
“Today was honestly one of the worst days I’ve had in a long time.
I came in planning to port my number to T-Mobile. The process was extremely rough, frustrating, and in the end, unsuccessful — entirely due to issues left behind by AT&T, not this store.
What made the difference was the people here.
From the moment the staff understood what I was dealing with, they didn’t rush me, dismiss me, or tell me “it’s not our problem.” Instead, they were patient, professional, and genuinely willing to help. They spent a significant amount of time — nearly an hour — actively trying to troubleshoot and clean up the mess AT&T left behind.
Even though the port ultimately couldn’t be completed, I could clearly see the effort:
They cared
They tried
They treated my problem like it actually mattered
In the end, I had to make the tough decision to abandon my old number and start fresh — and I chose to do that with T-Mobile, because the experience in this store made that choice easy.
Sometimes great service isn’t about magically fixing everything.
It’s about effort, responsibility, and treating people with respect when things go wrong.
Thank you to the team here for turning a terrible day into one that at least ended with the right decision.”
“Vuong and Patrick were both terrifically helpful in creating a new plan at a more reasonable price! Vuong was particularly helpful and available on the day all of the equipment was installed. For me, dealing with Xfinity is generally a nightmare! Vuong and Patrick made it entirely bearable.
Thanks to you both!!!”
“Absolutely amazing experience! Mustafa went above and beyond to make sure I had a working new phone, even though it was closing time. His patience and kindness really stood out! The store manager Rami was very helpful too; you can tell this team truly cares about their customers. Hands down the best Verizon store I have ever been to.”
“I went in with a question about my TV remote which was malfunctioning. As soon as I described what was wrong with it, the customer service rep wasted no time in getting a new one for me. I was very impressed with the efficiency and quality of the service.”
“On last visit to T-Mobile, I had multiple problems with the phone which were plaguing me. The expert who looked after me (Danielle), was very efficient and extremely encouraging and handled the problems one by one to fruition. I’m very grateful and appreciative of the excellent service that was accorded me.”
“Very good experience of visiting this store. Jack, provided professional assisted and fix my issues. He switching different techniques to solve the problem. I really appreciated. I am strongly recommended this store.”
“Marco, a manager went above and beyond to fix a billing issue that had been going on for over a month. Talking to reps by phone sent me down many time consuming tear inducing wild goose chases. I learned from this experience, always go in store! The store reps like Marco are excellent! Very professional. Patiently talked to the billing department for 30 minutes to explain what the issue was. The in store experience even interacting with other associates is far superior to Verizon. Many thanks to Marco, the MVP who finally got my issue fixed once and for all so thay I finally have closure. I trust the in store reps but I cannot say the same regarding the phone reps.”
“The RCN technician was extremely polite, friendly and knowledgeable. He did a very quick thorough job and answered questions that I had. Overall a terrific experience with Astound”
“James , george, hass edianis... thank you for your expertise help with setting me up with my new phone . I highly recommend your mobile store on chelmsford street Lowell mass. I so much appreciate all of your help”
11AM - 5PM
199 Plain St, Lowell
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“Unable to connect devices to xfinity modem/router ethernet port. Online chat is not useful and will not pass control to technicians.
Luckily phone chat worked and set up device swap. The actual device swap is quick and painless - in and out tge store in a minute or two.”
“Vincent and Anyeli are super knowledgeable, work well as a team and are extremely professional, demonstrating outstanding work ethics and assisted all clients from beginning to end in a time efficient manner. It's a honor to be served by them! This will be my home base location as long as they are here!!”
“I had an old 300 mpbs internet for 40$ and it stopped working so we came and CJ helped us get a student discount and we got 1GB internet for 40$per month in addition peacock prime and a 200$ Giftcard!!!thank u CJ”
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“Found my way to Verizon in Bedford today, with a corporate iPhone that decided to deactivate its self. Jen was quick to help me, replaced my SIM card and I was out the door in 20 min. Awesome experience and great atmosphere.”