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10AM - 6PM
168 Great Rd E, Bedford
Mobile Phones
“Awesome, kind, and helpful gentleman replaced the Zagg glass I had Verizon install incorrectly a week ago on my new phone. I so appreciated his expertise !! It’s perfect ! Thank You!! Susan”
“Cody was great! Helped myself, son and daughter all get new phones. Cody made all three transitions to new phones easy as pie! Thanks for the outstanding service!”
10AM - 6PM
251 Main St, Wilmington
Mobile Phones
“Malik is always the most attentive, friendly and thorough advisors at Verizon. It’s always a pleasure getting to work with him, going to this location you know you have nothing to worry about!”
“Well informed and friendly service. Answered all questions and provided us with the necessary help so we were all set when leaving. Couldn’t have been easier or better. Highly recommend!”
“I made several visits here as I was pondering getting a new phone. The two reps who helped me were Rebel and Jake. Both were smart, calm and at the ready to help. They answered my (many!) questions patiently and offered relevant additional info. Though I had to hold off buying a phone, they remained engaged and kind. Very positive experience.”
10AM - 6PM
191 Sudbury Rd, Concord
Mobile Phones
“Ricky, aka Ricardo, was so nice, extremely professional, and knew his stuff. He helped me with my phone problem. Very grateful he was in the Concord, MA store today.”
“I bought a new phone from a different store. I had problems with group text messages. After several visits with this store and multiple conversations with Metro and technicians nobody could resolve the problem. So I went to Moody Street where Christina solved all the problems nobody else could. After 18 years with Metro I was ready to leave till I found her. I can now communicate with my family during the holidays”
“I would like to thank the salesman Lucas for the service, I recommend this store and the salesman, such politeness that I was impressed. I will definitely come back because of this salesman. Congratulations to the owner for hiring me.”
10AM - 6PM
842 Lexington St, Waltham
Mobile Phones
“Chris and Julio provided a phenomenal service as a courtesy even though my phones were purchased online they went out of their way to address my issues. Will be back here for future Verizon needs”
“Giancarlos was amazing. He helped me with little to no effort and covered everything plus more. 10 out of 10 I recommend coming to him if anything is ever needed.”
“Had a nice experience visiting the store. Walked in to get a new connection. The staff, Mr.Dartagnan, was friendly and explained all the plans in detail and made recommendations. The process was smooth and got the number activated in a couple of minutes. Fast, smooth, and a pleasant experience.”
10AM - 8PM
85 River St, Waltham
Mobile Phones
“Jani was absolutely amazing! She spent hours transferring things from my old phone to my new one which she activated. She had limitless patience, was courteous, and was a champ at multi-tasking when more customers came in. She was nothing short of incredible.”
10AM - 8PM
66 Harvard Ave, Boston
Mobile Phones
“I had just got a new phone and needed a phone case and screen protectors and the guy at the counter was super nice and polite! He even offered to put the protector on which he did with amazing precision and care! Very happy with their service. :)”
“I originally tried to shop at the North Billerica store, but they were not open at 10:15am, despite the posted hours of 10-6.
This was actually a blessing in disguise, as I went to the Pinehurst location instead, and it was a great experience!
I was assisted by a very knowledgeable, very helpful young man named Luiz. He was personable, exhibited excellent customer service skills, and worked with me to make sure I got what I was looking for, and that I was satisfied with my purchase.
I will not be returning to the North Billerica location ever again. My home store is now the Pinehurst store, where I know I will be treated with respect, have all my questions answered, and feel like I am welcome. I've already started telling my friends and family members what a fantastic experience this was. Luiz is definitely an asset to your team! His service today should be held as the standard for your staff. Thank you again, Luiz!”
11AM - 7PM
316 Moody St, Waltham
Mobile Phones
“Great experience! I repaired my iPhone 14 at the HFIXPHONES shop. I'm very pleased – they are professionals, prices are reasonable. They repaired it at a high level within just 20 minutes. I highly recommend their services.”
“Salah was knowledgeable, courteous, and professional. This was both the shortest and most pleasant visit I have ever had to a verizon store. Thabk you Salah for getting me all set up with my new iPhone!”
9AM - 6PM
Westford
Mobile Phones
“PC was frozen. CPR Cell Phone Repair confirmed my suspected diagnosis, replaced the old drive with a solid state drive and transferred data. Their price was very fair. With a new solid-state drive and information reloaded, it runs like a new computer.”
“Wow!!! As soon as I walked in I was approached with smiles and respect. I had the pleasure to work with the manager, Morgan, and she provided the best service I've experienced up to this date while purchasing a phone. Very thorough and gave information that was very beneficial to my family and I. The team there is great!!!”
“The staff was very good to me.. If I didn't understand the first time they were very patient with me. I would give the staff 5 stars. They. always would say when leaving come back anytime if you need help. Nice feeling.”
“Customer service and management are very helpful and knowledgeable. Julian helped us with an upgrade on a very old trade in and we got a great deal! Would recommend!”
10AM - 8PM
1019 Trapelo Rd, Waltham
Mobile Phones
“Ledi and Nate solved an issue that 4 hour of customer service couldn't.
Best T mobile store in the greater Boston area.
Hands down.
I highly recommend ? ?”
10AM - 8PM
110 River St, Waltham
Mobile Phones
“I upgraded 2 iPhones last week and encountered several problems and went to the T-Mobile store on River Street in Waltham for assistance. I must commend Daury Galvez, the person who assisted me. He was technically knowledgable, an excellent communicator, and a pleasure to work with.”
“I received excellent service! I got to the store a little on the late side , the lady managing the store called the technician and he came back to the store and replaced by cracked screen within 20 mi utes. Thank you!”
“Swapped to Verizon from TMobile. I wasn't fully prepared. The dude was very patient. My apologies, I forgot his name. (I'll have to check my receipts and edit the review.) Got everything figured out. Gave great advice for the new phone, plan, and peripherals. Perfect service.”
“Jonathan is awesome! He is a kind, professional and patient man. He went above and beyond to help me switch back to T-Mobile.
I highly recommend the team at this location! Thanks, Jonathan and Steve!”
10AM - 8PM
57 Bond St, Watertown
Mobile Phones
“Today was honestly one of the worst days I’ve had in a long time.
I came in planning to port my number to T-Mobile. The process was extremely rough, frustrating, and in the end, unsuccessful — entirely due to issues left behind by AT&T, not this store.
What made the difference was the people here.
From the moment the staff understood what I was dealing with, they didn’t rush me, dismiss me, or tell me “it’s not our problem.” Instead, they were patient, professional, and genuinely willing to help. They spent a significant amount of time — nearly an hour — actively trying to troubleshoot and clean up the mess AT&T left behind.
Even though the port ultimately couldn’t be completed, I could clearly see the effort:
They cared
They tried
They treated my problem like it actually mattered
In the end, I had to make the tough decision to abandon my old number and start fresh — and I chose to do that with T-Mobile, because the experience in this store made that choice easy.
Sometimes great service isn’t about magically fixing everything.
It’s about effort, responsibility, and treating people with respect when things go wrong.
Thank you to the team here for turning a terrible day into one that at least ended with the right decision.”
10AM - 8PM
345 Main St, Tewksbury
Mobile Phones
“Very satisfied. ATT LOWELL. I believe saws man was perfect. Helped me move my old phone to new one. Very quick. That’s the only nice thing I have to say about ATT. Thank you”
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“Found my way to Verizon in Bedford today, with a corporate iPhone that decided to deactivate its self. Jen was quick to help me, replaced my SIM card and I was out the door in 20 min. Awesome experience and great atmosphere.”