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“I had no service for the entire day after a phone number portability issue made in another store in Everett and spent hours calling Metro by T-Mobile with no solution.
Frustrated, I went to this store, and Samantha was an absolute LIFESAVER! She fixed my problem and restored my service in less than five minutes. Best employee ever—thank you, Samantha!”
“Awesome, kind, and helpful gentleman replaced the Zagg glass I had Verizon install incorrectly a week ago on my new phone. I so appreciated his expertise !! It’s perfect ! Thank You!! Susan”
“Ramon, Derek and other gentlemen helped us a lot with setting up my phone and even offered to set up a work phone number for my dad because it was in our plan! He even told me that I could use a student discount and informed my family a lot about our plan that we never looked into! Everyone is super nice !!”
“Chanell was very helpful when I went in to pickup my new iPhone. From helping to ensure it was setup, explaining what I need to do with my old phone, and installing a screen protector….she was incredibly helpful, very nice, and never left me waiting long even when she was helping other customers. Excellent experience!!”
“Well informed and friendly service. Answered all questions and provided us with the necessary help so we were all set when leaving. Couldn’t have been easier or better. Highly recommend!”
10AM - 7PM
251 Main St, Wilmington
Mobile Phones
“Everything took about 45 minutes. I got a new phone to replace the one that I dropped by accident. Everything‘s on it happy about the price and a gentleman was fine at Verizon in Wilmington.”
“Absolutely amazing service! The staff was incredibly knowledgeable and helped me find the perfect phone plan without any pressure. I left feeling valued and excited about my new device!”
“Erik explained all steps re a new phone He was very patient as we needed things repeated
He remained calm relaxed and that helped us as I had gone to another Verizon and it was completely different
I would go back for another phone from him!”
10AM - 7PM
77 Main St B, Andover
Mobile Phones
“Erick was knowledgeable and his customer service was top notch. Answered all our questions quickly and confidently. We visited the site for new phones and he turned us around in 15-20 minutes, that was very much appreciated. Will visit again.”
10AM - 6PM
191 Sudbury Rd, Concord
Mobile Phones
“I went to the Verizon store in concord ma for my daughters new iPhone I have gone to other Verizon stores and I was days on the phone with Verizon trying to fix all the billing problems Elmer Rivera. The gentleman in the Concord store has handled both my daughters new phones no issues at all. He is a professional at what he does at he told me that the bill will be OK this time around and it was Love that store will always go back Elmer Rivera is the best. Brien Daniels customer”
“Jon was very helpful and patient and pleasant to deal with. We appreciated his willingness to accommodate our phone needs and solve issues that came up with my older phone.”
9:30AM - 6PM
191 S Broadway, Lawrence
Mobile Phones
“This place earns my five-star review. The employees/owners are respectful, courteous, transparent, competent, diligent, and prompt. My MacBook was not turning on. I was going to bring it to Apple for diagnostic and possible repair. However, I noticed the waiting list was too long and decided to take my chance with this place. Although this place is also very busy, the people who work there are cordial and go beyond to exceed customers' satisfaction. The owner diagnosed the MacBook, ordered the parts, and beautifully repaired it very promptly as promised, and without the need for me to make several trips there. He also stands behind the repair in case the MacBook breaks again. In fact, he kept me informed by calling me at every step to update me on the status of the repair. I am very happy with the service and will refer my friends and Family to this place.
THAT'S WHAT WE CALLED A GREAT PLACE!”
“I was in the AT&T Store @ the Burlington Mall on Tuesday4-14-26
The person that waited on me was named Mingh & he was fabulous...totally patient & informative. I was in to see about my older phone & find out if I could change from my older provider (T Mobile) & change over to AT&T,...He showed me a newer model to concider... he never pressured me to get the new phone... I took a few minutes to think about the new phone & decided to go with the new phone. He was great, explained everthing I needed to know about the new phone. I'm sure anyone working at the Mall store is great, However I'm so glad I got Mingh...he's the best”
“I had an excellent experience at the Verizon Wireless store in Billerica, MA. From the moment I walked in, Ramon was welcoming, knowledgeable, and genuinely helpful. He took the time to answer all of my questions and explain my options clearly. He made the entire process of upgrading my plan and purchasing a new phone smooth and stress-free.
What really stood out was Ramon's knowledge of Verizon processes, his kindness, and patience. I never felt rushed or pressured, and he went above and beyond to make sure I left completely satisfied. Customer service like this is hard to find these days. I wanted to tip the man, but he refused and let me know he was just happy to be doing his job to my satisfaction.
I highly recommend working with Ramon at Verizon Wireless Billerica, MA location to anyone looking for honest advice, great service, and a positive experience overall. Give this man a raise, he deserves it!”
“Huge shoutout to Julian at the Woburn branch! My boyfriend needed a new phone and I tagged along, expecting a long, drawn-out sales pitch. Instead, Julian was super transparent and respectful of our time. It's rare to find a rep who is knowledgeable without being 'salesy.' He turned a chore into a great experience. AT&T is lucky to have him-I might even be jumping ship from Verizon soon because of this visit!”
“Wendy is the absolute best! She stayed late and gave excellent customer service! She really cares about her customers and went above and beyond! A+++ 5 stars! I recommend anyone to come here”
“Great experience working with Mike and David. They got me the best promos for my new buskness plan. Would definitely recommend, I wouldn't go anywhere else now!”
“I transferred over 3 devices from two different carriers & it was a lot to put it mildly Marjorie was amazing knowledgeable, smart, kept the store running smoothly with multiple customers I'm pretty clueless & she took care of it all 100% recommend”
“Rose was extremely helpful and provided excellent service! She informed my family and I that we were eligible for a trade-in and a discount on our plan and helped us throughout the entire process in-store from start to finish, one-by-one (there were 3 of us). She even went as far as applying screen protectors on all of our new phones as well. Would highly reccomend, and big shoutout to Rose again for all her excellent help!”
“They help you out as much as they can aside dealing with negative customers who probably going through a lot at home they still remain calm and help out as much as they can . 10/10 recommended.”
“Jonathan is awesome! He is a kind, professional and patient man. He went above and beyond to help me switch back to T-Mobile.
I highly recommend the team at this location! Thanks, Jonathan and Steve!”
9AM - 6PM
115 Hampson St Unit #2, Dracut
Mobile Phones
“I've had such a wonderful experience working with the team here. They've made my site not only look and function great, but also SEO optimized and easy to find for clients. I look forward to continue working with them as they help me gain a larger audience and clien base.”
10AM - 8PM
1235 Bridge St, Lowell
Mobile Phones
“I had the absolute best experience dealing with Wes Luna at the Team Mobile Store on Bridge Street in Lowell. He was very helpful and knowledgeable in all aspects of my account and adding a new phone and Apple Watch. I recommend him for anyone going into this store.
Thank You, Wes ?”
“I stopped by the store to have my phone unlocked and had a great experience. I barely had to wait before Michael assisted me. He was polite, professional, and handled everything quickly and efficiently.
My phone was unlocked in no time, and the whole process was smooth. Employees like him really make a difference—I highly recommend asking for Michael if you need help!”
“(Translated by Google) Good place. Great variety of products and the owner is very friendly.(Original)Buen lugar. Gran variedad de productos y el dueño es muy amable.”
“Kevin & Mohamed really nice and helpful. There was another guy to the far left register who couldn't even find my uncle in the system. However, Kevin was able to find me right away and then Mohamed provided me with assistance to unlock my uncles phone. This was all on the afternoon of Jan 19th, likely around 3:30 or so”
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“Luiz at the Verizon store was friendly and extremely knowledgeable of the many products in the store. He helped me with replacing my damaged phone and porting what wasn't damaged onto the new one.”