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“I had one of the best experiences I’ve ever had at a post office. The staff were incredibly friendly and welcoming. Special thanks to Dakare for his outstanding customer service and patience. He went above and beyond to help me. Truly appreciated!”
“They delivered a peloton tread+. They were quick and efficient, got everything set up quickly. Walked through the initial setup of the treadmill, cleaned up everything so not a single piece of packaging was left behind. Super nice delivery people.”
“i love this store. the man who works at the front desk, i’m not sure of his name but he has a buzz cut… he consistently goes above and beyond to help and he makes what can often be a huge hassle into such an easy experience. thank you!”
“Whatever they're paying Lee needs to be doubled. He was a one-man army in there today and helped me so much that I've left with the positive impression of UPS that I never had before. Thank you Lee. I wish you the best.”
“I went in a week ago and it was beyond busy. I overheard salty language, noticed a mountain of boxes waiting for UPS to pick up, a growing line and not enough help. There was one woman standing behind the register, not doing anything. Perhaps she was a trainee? The one woman that was working was doing a fantastic job, quickly juggling multiple transactions, working the computer, the phone, etc. - which was extra amazing considering she had one arm in a sling.
Thought somebody should know.”
“I had important documents that needed to reach my client in Los Angeles within 2 days. I remembered about this at the last minute, but thanks to Shrey's excellent customer service & DHL, the delivery was completed within the required timeframe.”
“I am so impressed with the service that I received at this DHL Express Service Point in Somerville. Nikhil was efficient and clearly extremely experienced. Thank you!”
“I needed pictures to renew my Canadian passport. The team was very professional and knew exactly the requirements for the pictures. The whole process was seamless and very efficient”
8:30AM - 7PM
348 Cambridge Rd, Woburn
Shipping Centers
“I love coming here Sejal and everyone knows exactly what to do for me! I am clueless with my phone and shipping stuff and my memory is poor. I end up with a bunch of receipts and they help me with everything, I just keep coming back. Very happy customer.”
“As a regular customer, I strongly believe in your way of working and responsibility towards customers. I wish everyone good health to better serve the community.”
“These guys know how to pack a box! Every time I go here, Geo provides amazing customer service. It truly brightens my day. I highly recommend The UPS Store for all your shipping and printing needs.”
“I had an amazing experience today at this staples. Marie in the printing department was so helpful, patient, informative and kind. I was able to get my banner printed out for my daughter’s 2nd birthday party, all thanks to her! Highly recommend this location!”
“The Staples Studio is comfortable, convenient, clean, and well laid-out with offices, quiet spaces and collaborative spaces. The amenities are excellent. The manager, Shan Achhiwala, really cares and it shows; he does a great job making sure everyone feels welcome and has everything they need. He has gone way above and beyond on multiple occasions to accommodate special requests. Overall a great place to work!”
“I had such a great experience at this UPS location thanks to one of the employees! As I was struggling to carry two large boxes into the store, he noticed right away and came outside to help me bring them in, without me even having to ask. He was kind, efficient, and handled my return quickly, making the whole process so much easier. It's rare to come across that level of attentiveness and customer service. Thank you so much!”
9:30AM - 5PM
151 Tremont St, Boston
Shipping Centers
“I purchased a large painting from Bonham's through LiveAuctioneers.com. I've purchased larger works from a couple of other auction houses, only to face an utter fiasco getting it crated, and shipped safely at a reasonable price. This place was superb from start to finish: excellent communication throughout, fair pricing, plus friendly and timely service. Bravo!!! Would give them ten stars if that was allowed.”
“The print team at the Staples in Needham is truly amazing! I am so appreciative of all the help and support they have given me with all of my projects this past year. They are fast and professional and always provide a great quality product. Everyone who works there is a great but wanted to give an extra shoutout to Alicia who always has a smile on her face and is always on top of it! We worked together on a project earlier this year and she delivered tremendously. Thank you print team!!”
“I was confused about my returns, and ended up causing quite a hassle with my mistakes, but the employees were SUPER helpful and very gracious about it! Definitely five stars!”
“Extremely efficient and quick service at this UPS location. I was worried my package was messed up going in because I ran out of packing tape and the box was weird due to it but the guy at the store said “no problem I will get it ready” and did it so quick!!”
“Matt in printing showed talent and customer service at waltham store
Send him over to cambridge store to train print staff to have two success stores yeah”
“I love making my shipments through Iván shipments even though I am not from Bani. Very serious and responsive.
For me the best service.
Thank you for being there and my mother is happy with the boys in the Republic.
The coffee lady.”
8:30AM - 7PM
258 Harvard St, Brookline
Shipping Centers
“New to the area, and this shipping center made a fantastic first impression! The staff is incredibly friendly and efficient – they had my packages ready to ship in minutes. One employee even rushed over to open the door for me when I was carrying a heavy box. I'll definitely be a regular customer!”
“Professional and caring staff. Kevin went above and beyond in customer service. He’s my go-to guy when I need something mailed when I’m in Boston. Thank you!”
“Excellent staff and very quick service. My relatives always complain about the pain of shipping items and returning items so I used to avoid both as much as possible. Then I came into this ups for a return earlier this year and I was blown away by how friendly and quick it was. In town FedEx is 20 mins at counter apparently, but this was in and out in under 3 mins for shipping past week. Glad for this option!!”
“If you need printing while on the go, this is your spot. Well appointed, and ask Harry for advice if you’re trying to figure out how to get a complex print job done. Can’t thank Harry enough!”
“We have the very Best,Top Shelf Delivery person named ERIC,he is very professional, kind and goes above the call of duty to carefully deliver packages to customers here on Fenwood Road. This man deserves recognition as a top Employee,We hope the company appreciates him as much as we do! Thank you Eric for your excellent service!”
“I visited on 4/2 because I needed to empty out my daughter’s storage unit and ship a few things we were keeping back to Miami. The gentleman working there—he might’ve gone by “Mo,” though I’m not certain—was absolutely incredible. His customer service was exceptional. He helped me unpack the suitcases and reassured me not to worry, that he would take care of packing everything himself.
It’s been a long time since I’ve experienced that level of compassion and service—especially at a UPS Store. You could tell he was just a genuinely kind and caring person. The young woman at the front, whose name I didn’t catch, was also warm, helpful, and had a lovely smile. She was about to help me, but he kindly told her, “Don’t worry, I’ll pack it—you can help the next customer.”
Bless them both for turning a stressful situation into a surprisingly wonderful one.”
“I received excellent help, guidance and patience from the tech agent at the store who guided me thru my purchase, with which I am extremely satisfied. Mr. Raad is an excellent asset to Staples”
“I had the pleasure of watching the UPS Staff Member, James, in action this afternoon as he juggled the needs of multiple customers at once. James is a model of professionalism, demonstrates impeccable customer service, is extremely efficient and beyond courteous. He was able to attend to three or four customers at the same time with ease. For my own package drop off, he explained that with my return I could only use one label although the company sent me two bags to use. James quickly solved my issue my reusing a box that another customer did not use and had left behind. He came up with this solution in an instant! It was a delight to watch James in action and a number of customers were commenting on their pleasant interactions with James. Thanks again, James!”
“Top-Notch client service (understanding the client, finding solutions, going above and beyond) and quality of the products/printing service. I do highly recommend it to my friends and, most importantly, to my business owner colleagues.”
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“Shout Joe from Staples!! This man deserves a raise! He knows how to connect with customers and provide the best support. 10/10 interaction and help. Cheers on one year at staples!!”