Internet Service Providers in Cambridge, MA

“The staff of the T-mobile shop in Harvard Square (store 5214) cannot be praised too highly. I visited the store over a period of 3 days (Oct. 16, 17, 18 2025) and was greeted courteously and had my questions answered and problems dealt with. Everyone was very patient (I am not good at technology) and no one tried to sell me a phone that was locked into their network and therefore would not work overseas (Note to Tmobile: you lost a sale there. I needed a new phone and would have bought one from you. As it was, all I did was transfer the chip from the phone I got from you 8 years ago, which was NOT locked into your network, to a new, unlocked phone which I purchased elsewhere.) But my point is not to criticize the company, but rather to praise the workers who are its living face and do a terrific job. I noted that other customers received the same considerate attention that I did. And not all of them were old fogies like me!”

“So pleasantly surprised about the helpful service - go to this store! I had a problem with a trade-in phone and the corporate t-mobile was not resolving the issue. The store manager Michelle was incredibly helpful, kind, and resolved the issue in a couple of minutes. Incredible customer service!”

“I needed to swap out two cable TV boxes for my updated wireless connection. Service was prompt and courteous. The equipment was in new condition and included new remotes and power adapters. I didn't need new HDMI cables because I had recently installed new high speed cables. There was no charge to swap out the equipment. The store is spacious and up to date. There is plenty of free parking with easy access to this location via the Alewife Brook Parkway, Route 2 or local streets.”

“The representatives at this particular store have been so friendly and helpful the few times I’ve stopped in. Mehlani, Orlein, and another young man (I think his name was Michael, if I’m remembering correctly) recently spent over an hour helping me troubleshoot an issue with my SIM card. They were engaged and knowledgeable and very helpful! To be honest I have not received the same quality of service at other nearby locations— so I will definitely be coming back to this store the next time I need help!”