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“i love this store. the man who works at the front desk, i’m not sure of his name but he has a buzz cut… he consistently goes above and beyond to help and he makes what can often be a huge hassle into such an easy experience. thank you!”
8:30AM - 6:30PM
101 Middlesex Tpke, Burlington
Shipping Centers
“Whatever they're paying Lee needs to be doubled. He was a one-man army in there today and helped me so much that I've left with the positive impression of UPS that I never had before. Thank you Lee. I wish you the best.”
8:30AM - 6:30PM
1337 Massachusetts Ave, Arlington
Shipping Centers
“I went in a week ago and it was beyond busy. I overheard salty language, noticed a mountain of boxes waiting for UPS to pick up, a growing line and not enough help. There was one woman standing behind the register, not doing anything. Perhaps she was a trainee? The one woman that was working was doing a fantastic job, quickly juggling multiple transactions, working the computer, the phone, etc. - which was extra amazing considering she had one arm in a sling.
Thought somebody should know.”
“Becky at this Woburn store was so helpful. I had a box of Verizon equipment to return following their instructions to just "bring to any UPS store". Becky helped me understand the additional information needed and I was able to easily find it on another piece of paper in the box (hint: the "MA" number). With that number she took care of it all. Done. Easy.
Why is this so special? Because three days earlier, I took same box to UPS in Arlington Heights. They made me leave. "what were they supposed to do?". Told me to call Verizon. They were supposed to be like Becky in Woburn.”
8:30AM - 6:30PM
831 Beacon St, Newton Centre
Shipping Centers
“I needed pictures to renew my Canadian passport. The team was very professional and knew exactly the requirements for the pictures. The whole process was seamless and very efficient”
“Mike is very personable and service oriented. I've shipped many items from this shop over the years and it's always a pleasant experience. A few times, he's helped me to decide that item X was simply not worth shipping. Two thumbs up!”
“Got my wedding invites printed here with rsvp and detail cards. They came out so beautiful and on time that I printed everything else for my wedding: guest book sign, bar menu, programs, and thank you notes. That were amazing to work with!”
“I received excellent help, guidance and patience from the tech agent at the store who guided me thru my purchase, with which I am extremely satisfied. Mr. Raad is an excellent asset to Staples”
8:30AM - 6:30PM
60 Thoreau St, Concord
Shipping Centers
“Vitta Bailey is the outstanding manager of THE UPS STORE in Concord, MA. I have been a customer for a year now and can honestly say that Vitta has exceptional customer service. She always very patiently helps and ensures that I’m satisfied with my options.”
Open 24 hours
28 Plank St, Billerica
Shipping Centers
“Well ,that place got bigger and better I used to go there few years ago it is good but dropped your trailer came back later or after 10 hrs , check out the Greek restaurant .”
“The cashier was very pleasant, helpful and knowledgeable.Another associate when he was not sure of the availability of an item checked with another associate for an item to give me the correct item. Good selection of products at good prices.”
“Honestly these guys are great - the patience and good nature (and efficiency) they bring to what is probably 80% people returning stuff is noteworthy. So I’m noting it :-) thank you for all you do!”
“I really love our staples store in Acton the help is always pleasant. When I have an amazon return I use the discounts offered. They are the best local place to exchange or soda stream co. They often have bottled water on sale great for summertime parties.”
“The print team at the Staples in Needham is truly amazing! I am so appreciative of all the help and support they have given me with all of my projects this past year. They are fast and professional and always provide a great quality product. Everyone who works there is a great but wanted to give an extra shoutout to Alicia who always has a smile on her face and is always on top of it! We worked together on a project earlier this year and she delivered tremendously. Thank you print team!!”
“These guys ae always awesome! They are incredibly friendly and helpful. They even helped me track down a lost passport that had been sent to my previous address. They are a great service to the community. I love them!”
“I visited on 4/2 because I needed to empty out my daughter’s storage unit and ship a few things we were keeping back to Miami. The gentleman working there—he might’ve gone by “Mo,” though I’m not certain—was absolutely incredible. His customer service was exceptional. He helped me unpack the suitcases and reassured me not to worry, that he would take care of packing everything himself.
It’s been a long time since I’ve experienced that level of compassion and service—especially at a UPS Store. You could tell he was just a genuinely kind and caring person. The young woman at the front, whose name I didn’t catch, was also warm, helpful, and had a lovely smile. She was about to help me, but he kindly told her, “Don’t worry, I’ll pack it—you can help the next customer.”
Bless them both for turning a stressful situation into a surprisingly wonderful one.”
“Andrew, Avery, and everyone else here has been great to work with in terms of customer service and offerings/services provided. Been coming here for years and never disappointed thus far.”
8:30AM - 6:30PM
405 Waltham St, Lexington
Shipping Centers
“This is a first rate UPS store - all of the assistants are prompt, knowledgeable, courteous, and extremely capable. It's always reassuring to be dealing with smart, quick, and competent people - the management should be congratulated along with all the employees.”
“Very good and reliable service, friendly and knowledgeable staff. Nick is a great manager, always doing his best to accommodate everyone as soon as possible. I am using this store very often and it never disappoints.”
“This is my favorite Post Office I've been to in the whole country. I've never had to wait more than a couple of minutes in line, I'm often the only customer, the staff are always friendly, and there's plenty of parking nearby. That's everything I need.”
“Victor at UPS Sudbury, MA has been essential in getting my package sent to Israel, through the Israeli customs. Victor has been thorough, professional and friendly. In fact, UPS Sudbury has been unfailingly helpful over the years.”
“The guys that work here are all awesome. They are fantastic on top of things. Always happy to help. I was looking for ways to save you money on your shipping needs”
8AM - 6:30PM
668 Main St, Wilmington
Shipping Centers
“A very loud and grateful shout-out to Alyssa, the Manager of the Wilmington UPS Store (668 Main St.), who did an outstanding job with printing, binding and shipping our forty-two 113 page books for our special guitar event this month! Her knowledge, professionalism, enthusiasm and patience all contributed to a great client experience for us! Do not hesitate to have the Wilmington UPS Store take care of any of your printing needs! They do so much more than shipping! Thank you again, Alyssa! The books are beautiful!”
“Love this UPS store!
The service is always fast and friendly, but what really makes my day is the mural with all the neighborhood dogs — absolutely adorable! This place is 10,000% pet friendly. ??”
“I just had an excellent experience at this FedEx location. I needed to send 2 packages back to Walmart third party vendors, and Matt quickly found the appropriate boxes for my items, packed them better than I could ever do myself, and all these with a smile and great attitude! Many thanks, your work is appreciated!”
8AM - 6:30PM
9 Cornerstone Square, Westford
Shipping Centers
“The team at the Cornerstone Square UPS in Westford were very helpful. Especially Sheila, who patiently re-taped and prepared my package since I needed to remove one item before shipping it. She was friendly and made the errand stress free. I was pleasantly surprised by how quickly the customers were tended to.
Thank you Sheila and the #6533 UPS store team!”
“Jamal made my experience at the printing department a breeze! He was attentive and listened to my exact needs. He provided personalized advice and helped me complete my project on time. Thanks so much Jamal!!”
“I had the smoothest experience in this USPS today. Jeff who assisted me with mailing my docs was super professional and helpful. Explained everything in clear and detailed way. Thank you for your service!”
“I continue to be impressed by the Staples store in Needham, Highland Avenue. In this review I wish to thank Dave McNeish for his help with printing photographs for a family event. It was help that was needed although the purchase was nominal. Dave was helpful and treated me with respect considering the circumstances. I often come here to hang out and get out of my home office. Once here I start remembering items that I need. Even when I come to the store to hang out and have coffee, I never leave without buying something. Great customer service is valuable in today's retail store marketplace. Why visit a store when most items are available online? I like the feel of a brick and mortar store. I like the interaction between sales staff and me. I like to interact with other customers. What's on sale? What's trending? The experience online is linear. It's visual on the online stores. Many more senses are involved with an in store experience. Visually you see the products but in a three dimensional way when seeing items in person. Here I can sit in an office chair and write this. It smells new. It feels supportive and yet comfortable. A possible sale today? Who knows. With a good sales person, I feel comfortable in returning to this store again. If I had a bad experience I might not return. Accommodations to Dave McNeish at the Needham store!”
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“I've had a PO Box at this locations for years. Only recently w my long hours at work have I had a hard time picking up my packages. But every time I go there someone is willing to help me out. I've dealt with two different gentlemen, one of them I met today, his name is Gerry. He's the postmaster along with doing other roles at the same time. He went above and beyond to help me out. Was extremely friendly and even took the time to have a conversation with me. He is a true professional in customer service. His kindness and politeness put my faith back in the working world. Thank you Gerry for making my day better!”