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“You know a store cares about its customers when it’s willing to make right wrongs they didn’t create.
I purchased a new luxe and had out of box issues that made it inoperable. Instead of making me go through the DLX customer service the store offered me the ability to choose any similar priced gun in replacement. Without giving details, it was more than a fair deal. Needless to say, that type of exchange for a lemon of a gun is enough for 5 stars… but there’s even more!
They managed to get the luxe fixed with parts that weren’t available yet to public and offered me the ability to purchase it. To remember my request and then follow through on it is a testimony to their customer service and care.
Lastly, their gun tech on hand does an excellent job of not only fixing issues but documenting them and walking you through what he did. For people who want to maintain markers at home and make sure things don’t get broken again this is invaluable. Especially on older markers like an Ego 11, Empire Axe and Empire Vanquish.
Got a customer for life and it’s to my benefit!”
“Friendly workers. Running shoes, clothing, and gear are all high quality.I give 4 instead of 5 stars for two reasons. Mainly, there is no info on the shoes on the wall display. The Boston and Brookline locations list things like the model, stack height, and drop right next to the shoe. Cambridge really needs to do this.Secondly, the 3 shoes initially brought out didn’t match my foot scan at all. It was odd. But I did find a pair of Nikes I liked and was able to order them from Nike directly in the width I need. Note that width options are limited in most running stores. So I don’t fault Marathon sports for not carrying the wide.”
“Rented skis boots and poles for 5 days for $115! They have good clothes and socks in stock. The workers are super relaxed but also diligent. I would definitely recommend renting here or shopping for some things, though the store is kind of small. If you need some ski pants or socks they definitely have a lot of those things.”
“I’ve had the pleasure of working with Dan a few times. He managed to repair her stick twice with a turnaround immediately and when it was time for a new stick he worked with us to find the perfect stick. Very knowledgeable about anything lacrosse and very personable to chat with”
“Very high quality and excellent customer service. I had an issue with my ski Jacket, Anya was very helpful and she helped me take care if it through warranty. They make you feel valued by protecting your investment in their product.”
“Phenomenal store with world class staff and equipment. Rich helped me and my son with new goalie equipment and he was terrific. Super knowledgeable and patient. Best hockey store around!!”
“My favorite store for cards. Mark the store owner has the most competitive prices i have seen in the area as well as being a great guy. Hes got everything from Magic, pokemon, one peice, lorcana and all sorts of sports cards and memorabilia.”
“My husband and I completed our PADI Certification pool training with Matt at Undersea Divers, and we're thoroughly impressed!
Undersea Divers' flexibility and willingness to accommodate our needs when I struggled initially, were truly appreciated.
Matt, our instructor, was phenomenal! His patience, expertise, and encouragement made all the difference. He created a relaxed and supportive learning environment, ensuring we felt confident and comfortable.
Matt's instruction was clear, concise, and reassuring. He went above and beyond to ensure our success.
Thank you, Undersea Divers and Matt, for an unforgettable experience!”
“Had an amazing experience with a group surfing lesson from Ocean House. Tim and Amber were great in coordinating and communicating with us, and Eddie was an awesome instructor that had us riding waves in a short time.”
“Great selection of gear plus friendly and knowledgeable staff. Prices are high but appropriate for the top-of-the line equipment they sell. Tip: go at the end of a season for sale prices.Mitch was awesome! He had expert knowledge of the equipment and was friendly and easy to work with. He also had admirable patience with my intermediate skier girlfriend who had a million questions about buying equipment for the first time. Give this guy a raise!”
11AM - 7PM
39 Brattle St, Cambridge
Sporting Goods
“Excellent, knowledgeable staff. They take time and care to explain the products and how to best use, launder, etc all of the products. They host thought -provoking and informative events and serve the community in myriad ways. Their product quality, repair services, and sustainable practices enhance the value of every purchase.”
“They sold us non-matching skis. We went back with the receipt 3 weeks later and they refused to take them back because they were a matching set. At the end of the season they again refused them because the skis didn’t match. We never used them.
Update: the manager and I had a discussion and they’ve agreed to give us store credit. I’m happy with the overall outcome.”
“This place is great! Perfect for all ages! There’s at least 15 Lanes, I don’t know exactly, I just left for the first time. I’d recommend it to anyone! Weather your age 5-15ish they have slow speed pitching machines, also baseball pitching machines that probably go at least 80-85mph. BOOK AHEAD OF TIME! You’ll be way better off booking early because it does fill up on weekends, today I went with my niece, and I booked 1 hour. It’s $50 for 1 hour. Go and have a blast!”
10AM - 6PM
2 Main St, Peabody
Sporting Goods
“Been going to Sports Collectibles
for last 7 years.
The owner is an honest & pleasant
person.
Huge selection of new & used cards.
They have a $1 card spot where you can find cards worth much more than $1
Lots of collectables and deals.
Best shop I've been to out of the
8 shops I've checked out...”
“This Columbia Factory Store is a great place to shop, especially if you’re looking for quality outdoor gear at amazing prices. You can usually find great deals throughout the store—whether it’s jackets, shoes, or activewear, there’s always something worth picking up.
What really stood out was the helpful staff—they even assisted us at checkout by pointing out additional discounts and deals we didn’t know about. It made the whole shopping experience even better. Definitely worth a visit if you’re near the outlet!”
“Excellent service, with every customer in the (crowded) store assigned their own sales rep. Took the time to talk me through my choice and I was very happy with the experience.”
11AM - 7PM
346 Newbury St, Boston
Sporting Goods
“I live in Connecticut and our Patagonia location recently closed. While visiting Boston I decided to walk in and ask about some wear and tear on my decade old nano puff jacket. Knowing I’d be without a jacket on a cold night if I sent it in for repairs, the team kindly offered to swap it out for me and send me on my way in a brand new jacket. They confirmed my old jacket would be donated. I’m so glad I invested in a Patagonia jacket and I’m grateful for the amazing staff at this location.”
“Great customer service experience! I was greeted by multiple people on the way in, and a great sales associate helped me to find what I wanted! And I love my shoes -- I would definitely go back next time I need gear!”
“It was my first time at Marathon sports today, and I was completely blown away by their service. John really took care of me and was very knowledgeable. I understand now why I was recommended this place. No other businesses compare.”
“Legit’s collection is perfectly curated. From everyday needs to the latest trend must haves! Whenever I am looking for what’s is next, I find myself at Legit!”
“The sports goods store located near the Assembly MRT often offers discounts on a wide range of clothing, shoes and sports accessories. Occasionally there will be additional discounts. For those who join the official website as a member for the first time, there will be discounts.”
“this store was terrific. we got lots of help with sizing and advice and were able to pick up a bunch of used but great condition hockey gear and skates. why buy new stuff when they outgrow it so fast, thrilled i found this place and their helpful staff!”
“You would think all these big golf stores are the same but they are notThe level of service at this golfers warehouse is heads and above better then all there competitors . The guys are knowledgeable and very friendly especially Jay. I drive 45 mins to go here when I need something that’s how good they are”
“Hilton's Tent City in Central Square, Cambridge, is a hidden gem that deserves all five stars! This great little store boasts a team of helpful and knowledgeable workers who go above and beyond to assist customers.One of the standout features of Hilton's is their frequent discounts, making their prices often more affordable than big-box retailers like REI or Patagonia. This makes it a go-to spot for budget-conscious shoppers without compromising on quality.Speaking of quality, the recommendations and product selection at Hilton's are unparalleled. I recently purchased a pair of shorts based on their recommendation, and I must say, I'm thrilled with my purchase. The shorts are not only stylish but also durable, ensuring they'll last me a long time.If you're in Central Square and in need of outdoor gear or apparel, Hilton's Tent City is the place to go. You'll receive top-notch service, great prices, and quality products that won't disappoint. Highly recommended!”
“My son has been apart of Extra Innings Family for the last 2 years. I'm very happy with the level of coaching and instruction he receives. He's been apart of the camps and the spring teams and I've seen his passion and desire continue to growth. We love being apart of the EI family!”
“Jon is very knowledgeable and has a great selection of racquets and gear. He’s very direct which I like. Has strung my racquets for at least 10 years. Support businesses like this one if you want expert help.”
“This was my 1st time with Oriental Gateway & it will NOT be my last. I ordered my 1st Black Belt "Pr Force" uniform with the Tang Soo Do midnight blue trim. The lady helped me verify I was ordering the correct size--she was right!--. She did warn me that I would have to wait because it had been very busy. It was not only worth the wait but they made sure I received my uniform before the tournament where I needed to wear it. Thank you, Oriental Gateway! You're great! I'll be back again!!!”
“The staff here are unfailingly friendly, helpful and knowledgeable. It’s always a pleasure to come to this store. They’re never pushing their products and they’re not snobs about their gear. It’s not what you’d expect! It’s better!”
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“I had a great experience getting running shoes here! Sophia helped me choose a pair of shoes after I did the technological evaluation scan thing, where you step on the platform and it evaluates your shoe size, pronation level, and where you put pressure on your feet. She was wonderful at listening to what I was looking for, offering options, and explaining the benefits of different brands and styles. I ended up with a pair of Asics and also running socks. If I end up needing a shoe insole, I'll come back here. I would highly recommend this Marathon Sports ?”