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“David is the best employee in the store, I had problems with my phone, the community was bad and he solved everything and best of all, he found a way to help me for free! I recommend everyone to come to this store and David thanks again”
“I love this store; I changed companies and they have treated me with the best service. And the best prices in the entire city. Thank you David for your attention”
10AM - 7PM
2547 Main St Ste 101, Springfield
Mobile Phones
“The store manager, Sai, was very helpful getting me and my sister new phones and also through in a free phone case and screen protector. He was very nice during the checkout process. And when we were picking out a phone when we didn't know what we wanted or what to choose.”
“I walked in to this store and I was greeted immediately by Alex and Mo. They helped me fix my phone and even made my day. Those two gentlemen really know their way around a phone.I had visited a previous Metro location in west Springfield, and they where so mean and unhelpful at all!”
“I would like to share my incredible experience with a staff member by the name of Premere from AT&T on Boston Road in Springfield, MA, for his exceptional assistance in troubleshooting my Apple Watch. He demonstrated a high level of professionalism and expertise.”
“Thank you Brian for your kindness in helping me, it was cricket from the main st Springfield, they charged me $20 to do an eSIM swap, it helped me a lot through customer service in the store, I appreciate it, tremendous service, now advance for sumner, I'm coming 100%”
“I really liked the way the young woman treated me. The place was very clean and the girl informed me very well of the changes that would be made starting in October. The service was very friendly.”
“Love this store. They have a variety of cell phone cases for everyone needs. They also have generic otter box cell phone case that works just like a otter box. I always buy my phone case here since I found this store. Awesome customer skills”
“Either me coming every month to pay my phone or me coming in to ask questions JC is always going above and beyond to help me shes the best metro needs employees like her”
“(Translated by Google) Hello, good morning, just a big special thanks for the great service oy or after times in this place for Ana and Claudia. Thank you.(Original)Ola buen días solo un gran agredecimiento especial por el gran servicio oy o tras veces en en este local para ana y claudia.gracias .”
“I have been going there for year when I did my up grade I was 17 up grades behind my phone old the laughed lightly by my name frankie why do you still have this dinosaur it shouldn't be working”
“I went to this store with two issues on different phones, I tried for two hours to turn up brightness as it was so dark could not see where adjustment was. The tech Ivan found it in two seconds. Other issue was my other phone was being taken over by pop ups. I've been trying to figure it out for over a month and Ivan in a matter of five min, no .more.... This employee was extremely knowledgeable as well as very pleasent person. I went in frustrated and ticked off went out laughing. Phone working as it did when I first got it. Great asset to buisness”
“It was a wonderful service provided to me by Nikki they helped me with my phone and storage and helped me be able to take more photos and videos for my device. They are very knowledgeable about phones and devices to help me with what i needed”
“They helped me turn my phone service back on. Very professional and patient because being with no service for three days makes you cranky. I’m happy they were able to help.”
“I went to the this store to pay my bill and the lady named Jessica was very nice and helpful and I really appreciate it her help very kind and respectful always with a smile ? on very pleasant experience ??”
“Isaiah helped me and was extremely kind. Although the store was busy when I went, Isaiah made me feel like a priority and gave me his undivided attention. I would definitely recommend everyone to use Tmobile especially if Isaiah is the one helping them. Thank you Isaiah! :)”
10AM - 7PM
1420 Boston Rd, Springfield
Mobile Phones
“After my experience at the Riverdale St location yesterday I decided I wanted to wait a day before trying to resolve my phone issue. The fact that I walked into this location and felt SO WELCOMED! And was in and out in less than 15ish mins with a resolution and finally a working phone! Thank you to all these guys for their smiles and absolute humane decency! Your guys are awesome and the only shop I will be using for any further issues.. you may have saved an 11yr loyal customer from disconnecting their phones today!”
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“Excellent two experiences! First, the service on my personal cell was immediate and very reasonable pricing! The rep worked well with me on finding accessories to phone. The second encounter was with manager...he not only repaired work phone (again, extremely reasonable pricing), but gave suggestions on how to monitor issues with phone. Superb customer service!”