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“James is always friendly and extremely helpful. He works quickly, but I don't feel rushed. I've been coming here 2x a week for 5 years now, and I don't think I've ever seen him in a bad mood.”
“Laurie at the Heights UPS is terrific and she has a fantastic team! They're all great and a special shout-out to Lanna who helped me send a quick test fax to my balky fax machine on Sunday and she refused to take any money. This UPS store is a treasured local resource and we are lucky & grateful to have them in the Heights neighborhood! Thanks again, Lanna!”
“I love coming here Sejal and everyone knows exactly what to do for me! I am clueless with my phone and shipping stuff and my memory is poor. I end up with a bunch of receipts and they help me with everything, I just keep coming back. Very happy customer.”
“Nimi you are a star! Can only recommend this shop for your shipping needs.
Had to shop important documents with FedEx and the employee named Nimi helped me and handled it extremely professionally, made sure everything was correct and went above and beyond to make sure it was all filled out perfect.
Was efficient and quick but took the time needed to make sure everything is the right way.
Will come back for sure.
Thanks for great service.”
“I like this place, including the hours they have. I ship and pick up boxes all the time for the past 6 years and never had a problem. If you are going to send something make sure you check your address and make sure its correct. If you give the company the wrong info, don't be shocked that the package was sent somewhere else. Make sure you read up on their policy when picking up a package. Go ahead and ask questions so you are all clear when picking up. Customers should be accountable when they make a mistake. it's common sense.”
“When a return policy required I pay for shipping, Nick G and Amari A was willing to cut down the box it was originally shipped in to help me limit costs. Top class service right there.”
“This is the BEST UPS store. Everyone that works there is so so kind and helpful. A few weeks ago I went in with a package that was too big to fit in any existing boxes and the woman behind the desk helped me create a box that fit my package. I also use them frequently for printing things. I've used them baby/bridal shower items and signage for my wedding as well as work events and always had a great experience.”
“I am so grateful that this is my local UPS store, because everyone that works there is wonderful. Not only are they fast and good at what they do, but they are always friendly, warm and helpful, even though it's almost always extremely busy, and in a pretty small space, too. I hope the people that work at this location know that they are appreciated and add a little bit of brightness in this world! If you have any UPS needs that require a patient and helpful employee, this would be the one to go to.”
“Justin was amazing at your Belmont store! I was standing in line and a customer went right in front of me ( aggressively ) and he was very customer service oriented . He deserves some recognition.
I will definitely be back to your Belmont MA store to drop off packages. Thank you so much for hiring him!
Very helpful and very quick to take my return! So friendly and I will recommend UPS Belmont to many of my friends.”
“Excellent service here. I come here because my town USPS is so terrible lol. USPS has been gutted by the gov to push private companies to take over but the problems from that isn't the fault of the location. The employees here have always been super helpful and friendly.”
“I recently had a great experience at this UPS Store thanks to Ryden. I’ve been a long-time customer and I’ve seen him when the store is slow and when it’s packed in a holiday rush. He is always professional, welcoming, and genuinely helpful. Today, he took the time to answer all my questions with patience and never made me feel rushed. It's rare to find someone who combines that level of expertise with such a friendly, customer-first attitude. Ryden is an asset to this store!”
“The woman who helped me was very helpful. It was a big box and she wanted me to be aware of the cost and if I was alright with that. She was empathetic that I was sending things to my sister after my Mom died and they were not valuable, just sentimental.”
“I visited UPS because I wasn't sure what to do with my package. The staff was incredibly helpful and walked me through the entire process step by step. They made everything easy to understand, and the whole experience was quick and efficient. Their friendly customer service made me feel confident and relieved, and I left very happy with the experience. Thank you for making what could have been a confusing situation so simple!”
“I just had to commend this store for their packing and shipping of a large painting I needed shipped from MA to OR in July. It was quite expensive to have done, which I expected, but it took only 1 week to arrive and upon unpacking the package, the careful wrapping and packing you provided ensured my painting arrived in pristine condition. Thank you so much for your excellent attention to making sure my package was treated so carefully for its long journey. Kudos!”
“Definitely the BEST STORE. Everyone is always friendly and helpful, and the service is always fast. Even if the store is busy, there's no need to worry; they take care of everything and resolve everything in minutes. Congratulations to the entire team.”
“HORRENDOUS CUSTOMER SERVICE PROVIDED TO ME BY THE MANAGER, HOWEVER, WITH THE ASSISTANCE OF CUSTOMER SERVICE REP. VANESSA I WAS ABLE TO RESOLVE MY PROBLEM IMMEDIATELY !!”
“They packed and shipped two very fragile items for me over the last month. Super efficient and friendly. The gal who works in the morning was awesome. Thank you!”
10AM - 5PM
15 Main St, Watertown
Mailbox Centers
“Went here to get fingerprinted but the people being helped for packages seemed happy too. Turns out there's a number they can call for remote assistance with fingerprints and it makes a world of a positive difference. This is the third location I tried and the one I'd return to.”
10AM - 3PM
47 High St, Medford
Mailbox Centers
“Not sure why people gave low score here. It is just a typical ups store, so there will be all sorts of issues, but overall it makes our lives easy. we local people need this business here.”
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“I asked these folks to pick up an auction item from a nearby location and express ship it in time for Valentine's Day for my wife. The whole transaction went smoothly and the item arrived nicely packed and on time. Super happy with the service!”