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7:30AM - 5:30PM
776 Main St, Waltham
Mailbox Centers
“Came to get my passport and Lily was very helpful!! Super kind and attentive, she made sure everything was done correctly and in a timely manner. There were 2 other people working as well and they seemed to handle customers just as well. This is definitely one of the better post office’s I’ve been to.”
8:30AM - 6:30PM
101 Middlesex Tpke, Burlington
Mailbox Centers
“Whatever they're paying Lee needs to be doubled. He was a one-man army in there today and helped me so much that I've left with the positive impression of UPS that I never had before. Thank you Lee. I wish you the best.”
“i love this store. the man who works at the front desk, i’m not sure of his name but he has a buzz cut… he consistently goes above and beyond to help and he makes what can often be a huge hassle into such an easy experience. thank you!”
“I have been to several UPS stores from East Boston to Woburn and this one is the BEST! The customer service is great- I wish I got the guys name bc he could multitask AND stay friendly - all while working quickly! I don't live in the area but If I did- this would be my go-to location. They have plenty of parking and even have 3- 15 min parking spots right in front. Convenient if my hands are full!”
8:30AM - 6:30PM
1337 Massachusetts Ave, Arlington
Mailbox Centers
“I went in a week ago and it was beyond busy. I overheard salty language, noticed a mountain of boxes waiting for UPS to pick up, a growing line and not enough help. There was one woman standing behind the register, not doing anything. Perhaps she was a trainee? The one woman that was working was doing a fantastic job, quickly juggling multiple transactions, working the computer, the phone, etc. - which was extra amazing considering she had one arm in a sling.
Thought somebody should know.”
“Becky at this Woburn store was so helpful. I had a box of Verizon equipment to return following their instructions to just "bring to any UPS store". Becky helped me understand the additional information needed and I was able to easily find it on another piece of paper in the box (hint: the "MA" number). With that number she took care of it all. Done. Easy.
Why is this so special? Because three days earlier, I took same box to UPS in Arlington Heights. They made me leave. "what were they supposed to do?". Told me to call Verizon. They were supposed to be like Becky in Woburn.”
8:30AM - 6:30PM
831 Beacon St, Newton Centre
Mailbox Centers
“I needed pictures to renew my Canadian passport. The team was very professional and knew exactly the requirements for the pictures. The whole process was seamless and very efficient”
“Mike is very personable and service oriented. I've shipped many items from this shop over the years and it's always a pleasant experience. A few times, he's helped me to decide that item X was simply not worth shipping. Two thumbs up!”
“Extremely efficient and quick service at this UPS location. I was worried my package was messed up going in because I ran out of packing tape and the box was weird due to it but the guy at the store said “no problem I will get it ready” and did it so quick!!”
8:30AM - 6:30PM
60 Thoreau St, Concord
Mailbox Centers
“Vitta Bailey is the outstanding manager of THE UPS STORE in Concord, MA. I have been a customer for a year now and can honestly say that Vitta has exceptional customer service. She always very patiently helps and ensures that I’m satisfied with my options.”
“Excellent staff and very quick service. My relatives always complain about the pain of shipping items and returning items so I used to avoid both as much as possible. Then I came into this ups for a return earlier this year and I was blown away by how friendly and quick it was. In town FedEx is 20 mins at counter apparently, but this was in and out in under 3 mins for shipping past week. Glad for this option!!”
8:30AM - 6:30PM
675 VFW Pkwy, Chestnut Hill
Mailbox Centers
“This was Absolute the best experience I've had at a UPS store ever! Jarrod Went above and beyond with what I thought was a complicated shipping issue with customer service excellence! Highly recommend this location.”
8:30AM - 7PM
258 Harvard St, Brookline
Mailbox Centers
“New to the area, and this shipping center made a fantastic first impression! The staff is incredibly friendly and efficient – they had my packages ready to ship in minutes. One employee even rushed over to open the door for me when I was carrying a heavy box. I'll definitely be a regular customer!”
8:30AM - 6:30PM
405 Waltham St, Lexington
Mailbox Centers
“This is a first rate UPS store - all of the assistants are prompt, knowledgeable, courteous, and extremely capable. It's always reassuring to be dealing with smart, quick, and competent people - the management should be congratulated along with all the employees.”
“Very good and reliable service, friendly and knowledgeable staff. Nick is a great manager, always doing his best to accommodate everyone as soon as possible. I am using this store very often and it never disappoints.”
“We have the very Best,Top Shelf Delivery person named ERIC,he is very professional, kind and goes above the call of duty to carefully deliver packages to customers here on Fenwood Road. This man deserves recognition as a top Employee,We hope the company appreciates him as much as we do! Thank you Eric for your excellent service!”
8:30AM - 6:30PM
955 Massachusetts Ave, Cambridge
Mailbox Centers
“Shaundell at this UPS Store saved me SO much hassle and time!
I had a few heavy packages to ship out. I came into the store before they closed. Shawndell patiently but very efficiently helped me to tape those packages, scanned them so I was out of the door much faster than expected. He could have declined because I didn’t bring my own tape and it was close to 6:30, but he helped me nevertheless. Saundell is very professional and an absolute asset for this local UPS store. Five star!
Appreciate your kind help, Shaundell.”
“Love this UPS store!
The service is always fast and friendly, but what really makes my day is the mural with all the neighborhood dogs — absolutely adorable! This place is 10,000% pet friendly. ??”
“I had one of the best experiences I’ve ever had at a post office. The staff were incredibly friendly and welcoming. Special thanks to Dakare for his outstanding customer service and patience. He went above and beyond to help me. Truly appreciated!”
“Tu Do has been amazing!!!! I have had heavy returns from Amazon (four AC units). They were very difficult to carry and pack and Tu Do and his team really made the difference. I will highly recommend this UPS branch purely because of Tu Do! He is professional, kind, knowledgeable, courteous, and just amazing. I was struggling with the products and he even met me outside with a cart to help. Come to this branch!!!!”
8:30AM - 7PM
200 F Main St, Stoneham
Mailbox Centers
“After having a less than satisfying experience with UPS support I was told to call the store where my package was originally sent from.... HOLLY YOU ARE TRULY A TREASURE! Holly spent an HOUR after hours helping me in every way possible. She did nothing other than show care, kindness, and support. Holly you have no idea how much all of your effort and caring nature means to me. I hope you are as appreciated as you deserve to be at work. Thank you a million times over for everything.”
8:30AM - 6:30PM
396 Washington St, Wellesley Hills
Mailbox Centers
“The guy closing on 6/1 did a good job keeping his cool despite a man coming in with more than a dozen individual Amazon return minutes before closing Very smooth and easy experience overall.”
8:30AM - 6PM
15 Main St, Watertown
Mailbox Centers
“Dropped by to buy a box for a specific size. Had an entertaining talk about what's happening in watertown. Also saved a trip to the post office. Very convenient”
“Thank you to the employee who helped me with packing my item with care; my item arrived in one piece and I really appreciate it. As always, top tier customer service and care.”
7:30AM - 6PM
841 Worcester St, Natick
Mailbox Centers
“The team at UPS Store in Natick went above and beyond to help me fix an issue with a shipping label from another store. Even though it wasn’t their responsibility, they were kind, patient, and resolved the issue quickly. Exceptional service—highly recommend!”
8AM - 6:30PM
47 High St, Medford
Mailbox Centers
“Pretty painless. Walked in, a girl glasses said hi, ushered me to the counter, took my package, scanned it and was done in 30 seconds. Quick and easy for returns. I don’t live in this area so I was expecting a horror story but nope, pretty easy time.”
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“I visited on 4/2 because I needed to empty out my daughter’s storage unit and ship a few things we were keeping back to Miami. The gentleman working there—he might’ve gone by “Mo,” though I’m not certain—was absolutely incredible. His customer service was exceptional. He helped me unpack the suitcases and reassured me not to worry, that he would take care of packing everything himself.
It’s been a long time since I’ve experienced that level of compassion and service—especially at a UPS Store. You could tell he was just a genuinely kind and caring person. The young woman at the front, whose name I didn’t catch, was also warm, helpful, and had a lovely smile. She was about to help me, but he kindly told her, “Don’t worry, I’ll pack it—you can help the next customer.”
Bless them both for turning a stressful situation into a surprisingly wonderful one.”