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“I’ve worked with a few other loan officers at Dart, and one recently that was unpleasant. Amy Sheppard's service was refreshing after my last Dart interaction: she was swift with communication, demonstrated a mastery of her skills, and personable. Ten out of ten. I’ll be adding Amy to my preferred lenders list.”
“I recently had the pleasure of working with Jarae and the team at FNBA on an extremely challenging loan file for one of my clients. The family had been through unimaginable hardship, and finding a way to get them into a home that better suited their needs was deeply important to all of us.
From day one, Jarae approached the situation with compassion, professionalism, and a true commitment to making it work. The file was not easy—there were complex financial hurdles and countless moving parts—but he and his team never gave up. They worked tirelessly behind the scenes, guided us through every challenge, and kept communication strong the entire way.
In the end, we closed the loan and helped this family achieve the stability and comfort they needed. FNBA not only made me look like a rockstar to my clients, but more importantly, they changed a family’s life.
Huge thank you to Jarae and the FNBA team for your dedication, expertise, and heart. I’m grateful to have partners like you in this business!”
“We have dealt with Nate Kirk for a few different loans over the last several years. He has always been very straight forward and extremely helpful in negotiating through all our different option. Highly recommend him.”
“I use this location for a credit union service center. I was having trouble get my funds Nick the manager was quick to help call to get approval. Thanks for your help an patient 🙏”
“I live out of state and needed to set up my parents CASE account for online banking. Called customer service and was assisted by Becca. This was by far the most efficient and pleasant experience I have ever had with a financial institution. Becca was courteous, professional and made the process easy to follow. Thank you Becca.”
“I worked with personal banker Jordan Perrin to add a person to a bank account. The matter was complicated because the person lived out-of-state. But Jordan managed to accelerate the process and resolve the barriers for me. Paperwork and approvals that can take a few days were completed in about an hour. Her helpful attitude, knowledge and determination to get it done was great. My experience with Jordan is one of the reasons that I bank with Mercantile.”
“Just spectacular. I've been banking here for almost 40 years even after moving out of state because there's simply nobody better and I find their online options at least as convenient as anything I could do from a local branch. That said, they still have allied branches even in my state for times when I have to retrieve a cashier's check or other face-to-face transactions. The service associates are some of the most helpful and caring from any business i regularly deal with. CASE is the place for me!”
“Huge shoutout to the Midtown Lansing PNC team for going above and beyond! They sent a personal card congratulating my family on our new baby after a brief call about savings options. That kind of genuine kindness really stands out. Thank you!”
“Great credit union friendly & helpful staff they assisted me to do the shared brach so i could put money in my account from another state while I was traveling they took the stress out of it. Big Thank you to them.”
“I had a terrific phone conversation with a representative at the Fairlane location on linking my Venmo account with my DFCU account and got the answers I needed to move forward. I appreciated the help she gave me.”
“I've been a member here at this Branch for 25 years plus! I have been to most branches in the state of Michigan and have always found Professional Service and great people to assist in anything I need for my banking questions or needs!”
“DFCU credit union is customer service driven. They are accessible to speak with a real person when you have questions about your account. In this day and age it is comforting to know that someone has your back.”
“It is really nice to use a bank where the staff knows the customers and is able to provide really personalized service. You can call them and a person you know answers the phone and helps you - just like the good old days of banking!”
“Stopped in after work to transfer my accounts from CHASE to MSUFCU. I was helped by AJ. She was extremely helpful and taught me a lot in the 30 minutes I was there. I recommend this location to anyone in the area! Thanks again AJ. It was a pleasure meeting and working with you.”
“Had a great experience here today! The bank tellers were super friendly! They made me feel at ease making a deposit. I do not like going inside a bank for some reason. Always use the ATM.”
“The mix of shops here has changed a lot over the last 50 years. Rite-Aid is the one constant. It's smaller than any other Rite-Aid in the area, so its selection is limited, but we can usually find what we need, and it's location is convenient.”
“We’ve banked with Lake Trust for 50 yrs. Staff are always kind and helpful, doing whatever it takes to complete the task we need. We trust them completely!”
“If you’re looking for someone to focus on your specific needs and not just another big bank experience, Brad Tkaczyk is your guy! Can’t say enough good things about his service!”
“Great service! Massive shout out to Bree (spelling? Sorry) and Hannah who helped me sort out important documents to verify some bank transactions. They remembered my specific issue and checked on it unprompted every time I came in for other things during the following months”
“I've never had a bad customer service experience here. This location is on Jolly. I just wish MSUFCU had more assistance for people with not so great credit. It would definitely be helpful. It kinda sucks to get told no on everything they offer because it is based off credit, its like please realize circumstances happen that are not always in people's control.”
“Got a cashier's check from here for a car purchase, and recently opened the account with PNC as well. Alex was very helpful and kind to us, and even stayed a little later to help us finish up everything we needed. Very clean location, friendly and helpful staff as a whole.”
“The staff at Lake Trust, like Alicia at the Okemos branch, are truly wonderful. Whether interacting with them at a branch, over the phone, or online,; they are courteous, helpful, and provide a stellar service experience. If you are in the market for a new bank, you would be making a wise choice to choose Lake Trust for your banking needs.”
“Debra was such a delight! She made getting a car loan very simple and quick. Answered all my questions I had and even some I didn't think of! 10/10 experience!”
“Patti and management have gone beyond the call of duty to provide personal, professional, and speedy customer service. We are thankful and delighted to have such a good group to assist us with our banking needs. Never pushy, but willing to explain. That takes time and customer service.”
“Ian and Melissa are wonderful, I had a banking issue at another branch and they both went above and beyond to resolve it. If it wasn’t for them two this review would’ve been written differently. I appreciate you both and I hope the higher up sees this and gives you both a well deserved promotion. 5 stars.”
“The people that work here are VERY nice. Not sure why there’s 1 stars but my experience is impeccable. You might have to wait but maybe some of you should learn patience.”
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“Location: 16861 Marsh Rd, Haslett. Also known as Bath branch. Close to M78/ W Saginaw Rd near I69 on-ramp. This location is larger than nearby Okemos branch. More convenient prkng. It's usually less busy. Normally just use the drive thru. Recently renovations to ATM area. Hope they didn't do away with the inside teller stations. Will update next time I visit.”