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“I use this location for a credit union service center. I was having trouble get my funds Nick the manager was quick to help call to get approval. Thanks for your help an patient 🙏”
“I live out of state and needed to set up my parents CASE account for online banking. Called customer service and was assisted by Becca. This was by far the most efficient and pleasant experience I have ever had with a financial institution. Becca was courteous, professional and made the process easy to follow. Thank you Becca.”
“Just spectacular. I've been banking here for almost 40 years even after moving out of state because there's simply nobody better and I find their online options at least as convenient as anything I could do from a local branch. That said, they still have allied branches even in my state for times when I have to retrieve a cashier's check or other face-to-face transactions. The service associates are some of the most helpful and caring from any business i regularly deal with. CASE is the place for me!”
“Great credit union friendly & helpful staff they assisted me to do the shared brach so i could put money in my account from another state while I was traveling they took the stress out of it. Big Thank you to them.”
“I had a terrific phone conversation with a representative at the Fairlane location on linking my Venmo account with my DFCU account and got the answers I needed to move forward. I appreciated the help she gave me.”
“Very polite and the overall mood was pleasant and cheerful all my questions were answered and I even managed to start a new saving account in less than thirty min. Very happy with my lafcu visit today”
“I've been a member here at this Branch for 25 years plus! I have been to most branches in the state of Michigan and have always found Professional Service and great people to assist in anything I need for my banking questions or needs!”
“DFCU credit union is customer service driven. They are accessible to speak with a real person when you have questions about your account. In this day and age it is comforting to know that someone has your back.”
“Stopped in after work to transfer my accounts from CHASE to MSUFCU. I was helped by AJ. She was extremely helpful and taught me a lot in the 30 minutes I was there. I recommend this location to anyone in the area! Thanks again AJ. It was a pleasure meeting and working with you.”
“We’ve banked with Lake Trust for 50 yrs. Staff are always kind and helpful, doing whatever it takes to complete the task we need. We trust them completely!”
“Great service! Massive shout out to Bree (spelling? Sorry) and Hannah who helped me sort out important documents to verify some bank transactions. They remembered my specific issue and checked on it unprompted every time I came in for other things during the following months”
“I've never had a bad customer service experience here. This location is on Jolly. I just wish MSUFCU had more assistance for people with not so great credit. It would definitely be helpful. It kinda sucks to get told no on everything they offer because it is based off credit, its like please realize circumstances happen that are not always in people's control.”
“The staff at Lake Trust, like Alicia at the Okemos branch, are truly wonderful. Whether interacting with them at a branch, over the phone, or online,; they are courteous, helpful, and provide a stellar service experience. If you are in the market for a new bank, you would be making a wise choice to choose Lake Trust for your banking needs.”
“Debra was such a delight! She made getting a car loan very simple and quick. Answered all my questions I had and even some I didn't think of! 10/10 experience!”
“This is my new credit union, and I LOVE IT HERE! People are down-to-Earth, friendly, and very understanding and kind. They're always ready to help, whether it's giving me an extra envelope so I can deliver a check to someone, or suggesting if I'm cold to go grab a cup of coffee or tea in the waiting area. They're very good at providing a special, personal (human) touch -- it's why I chose them.
It's really convenient that I can do lots of things online with Lake Trust CU, but the best part is this: when I want to speak with a Real Human, they don't make me jump through hoops (or several different AI helpers) to do it -- I can just walk into the credit union, and wait for an available teller, and Boom! A Real Human, who's kind and considerate, is there to assist me. It's THAT part, that will keep me coming back as a loyal customer. They really care about their members, and it shows.
Thank you, Lake Trust!!”
“Just opened account yesterday. And today thought I had lost my card, called in & the fellow I spoke with was very friendly & helpful. Instead of canceling out the card they locked it. then within moments of getting off the phone, I found it! called them back & again the lady I spoke with was very friendly asked if I had any plans or whatnot & told them just opened the day before. & she said welcome new member! & thought that was very nice of her! any way she was able to unlock my card & now is reactivated?All in all very pleased with Michigan First?”
“First time in an msufcu, went to okemos branch yo set up auto pay for car lease, for which interest rates were lower than previous lessors I worked with. I checked in at the kiosk and in less than 2 minutes Macy (sp) called me over and in less than 6 minutes it was all set up. She was business-like and knowledgeable. A great first time experience with msufcu. Thank you.”
“My lafcu experience with Maryann was AMAZING!!! She was thorough, thoughtful, and gracious. She helped me with every concern that I had and she also provided options that best fit my needs. She provided excellent customer service and I highly recommend you ask for her if you can when you come into the Keystone branch.”
“We've had great experiences at this branch, worth paying for parking!
This credit union looks at individuals differently than an average bank & seems to legitimately care.”
“During my visit today, I was assisted by V- they were SO incredibly friendly and helpful! So much so, that before I even left the building I felt I just haaaaaad to hop on Google and leave a review. Thank you V for the excellent customer service and for brightening up my day!”
“The employees were very nice and efficient. They made sure I was most comfortable at all times. They helped me set up everything in a very timely manner and explained details that I was confused about.
But there was just one issue. I went in to set up my account transfer for a club and originally, no one told me that I needed any identification. When I went in the 2nd time, I was told that I needed two government issued IDs because of my citizenship status, without accepting any pictures. At the moment I didn't have it on me, and I'm a student living on campus so I had to have someone from my hometown to come deliver it to me. So I came back the next day, and they set my account up without needing ANY identification. This is so strange and frankly a big waste of my time. I'm not even sure why they needed 2 IDs. Now I'm here with my account all set up.”
“I have been a member for almost 13 years. Several times I have had scammers hack into my account/card, and every time it was handled quickly. They got my money refunded and printed new cards on the spot. When I was having trouble with my card being declined, a young man named Mark figured out the problem right away. I'm a loyal member.”
“Been a member for decades. They have great customer service, decent rates on a variety of loans, and a couple offices in Lansing area. Drive thru is available”
“The staff is great, and MSUFCU has always been good to our family. Member for about 18 years. Easy to work with and helpful. Had loans and car loans and checking and savings accounts. My kid has one there. Can't say enough positive things.
The new era in banking is different. Yes, there are now kiosk and check in tablets. Once you learn how to sign in its easy. And I've never waited longer than a few minutes as most would standing in a line at a financial institute. Be safe friends.”
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“Location: 16861 Marsh Rd, Haslett. Also known as Bath branch. Close to M78/ W Saginaw Rd near I69 on-ramp. This location is larger than nearby Okemos branch. More convenient prkng. It's usually less busy. Normally just use the drive thru. Recently renovations to ATM area. Hope they didn't do away with the inside teller stations. Will update next time I visit.”