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“From walking in to walking out 2 hours later getting help setting or phones up.
CJ one of the managers and Joshua made our entire experience fantastic. So happy to have left that A company to come back to TMobile!
Excellent staff... Entire crew. Easiest most helpful experience.”
“Had such a positive experience here with Chelsea. She was more than happy to help me, was very knowledgeable/helpful, and had a positive attitude. Made the process much easier than it was going to be at a different store. Thanks Chelsea!”
“We were with another carrier for years and honestly thought switching would be a headache, but Filiberto made the entire process smooth and stress-free. He took a look at what we were paying and immediately showed us how much cheaper it would be to switch over and set up a family plan with AT&T. The savings were way more than we expected.
Filiberto handled everything—transferring our numbers, checking our phones, setting up the new plan, and making sure we didn’t lose anything during the switch. He explained every step and made sure we understood exactly what we were getting.
Not only did we end up with better coverage, but our monthly bill dropped a ton. If you’re thinking about switching carriers, go see Filiberto. He made it worth it.”
“Went in for a new phone, the ladies were very kind and got me set up right away. Lisette went above and beyond to make sure everything was smoothly transferred and ready. She’s originally from a Grand Rapids store, give this girl a raise!!”
“The Swap Meet is possibly the best vintage video game store I've ever been to (and I've been to several). Every shelf and case was packed with games, systems, and collectibles spanning every generation. They've got games for basically everything, even the obscure stuff, and all the prices I saw seemed reasonable. The owner Jay is fantastic, super friendly and helpful. He understands the hobby extremely well and I had a great time chatting with him. If you're a retro gaming enthusiast, The Swap Meet is the real deal and it's not gonna let you down. I'll definitely be coming back next time I'm in Lansing. It's 6/5 stars from me!(Pictured below is Wario Land II, purchased from The Swap Meet)”
“Phoenix is an exemplary employee and should be the model for any of your storefronts. He is to be commended and if it was in my power to do so that man would be getting a raise. He is going to do nothing but bring lots of good business to your company. He handled things professionally, with exuberance, and just wanted to help. He is proud of his job and his company.”
“LaQuisha (I'm unsure how to spell her name) was soooooooooo Amazing and Helpful. I've been a lifer with Boost and she made the switching over so smooth.”
“I had such a smooth and helpful experience at T-Mobile thanks to Emma. She was incredibly helpful, knowledgeable, and made the entire transaction quick and easy. What really stood out was how she advocated for me with customer service to make sure everything was handled properly. She went above and beyond to make sure I was taken care of. T-Mobile is lucky to have her!”
“We highly commend Eva! Thank you Eva for your support and service. She provided excellent team support and gave us an extremely personable and professional experience for my sister and I. We greatly appreciate you!”
“Very professional staffs. They fixed my AirPods Max for free since they made a mistake while changing the battery. I bought most of items from here for school. I highly recommend this store!”
“Had a great experience with Hudson M at the T - Mobile store in Lansing Mall today. Having purchased a new phone elsewhere he was still able to do the transfer of old to new. That doesn't always happen at other carriers in my past experience. I'm not tech savvy -- Hudson was very patience & never talked over our heads. Explained as he went along so we understood what was happening. Great customer experience. Thank you Hudson. If looking for new carrier try T-Mobile & Hudson. Give them a chance. Glad I did. T - Mobile Tuesdays some good bonuses.”
“I’ve been coming to this store for the past 8 months and they’ve always been amazing today was no different my phone stopped working and I was stressed, but the guy in the store was super helpful. He fixed it quick and also told me about a great home internet promotion they have going on. He really took the time to help me out Always good energy in there and solid service every time. Highly recommend!”
“Dexter and Dolores were the most amazing customer service people have ever ran into I'm going to keep the service for a long time also I'm going to bring other family members and the people that I can and I'm going to promote this all over social media all because of Dexter and dolores's amazing personalities and customer service”
11AM - 6PM
2409 Ontario Dr, St Johns
Mobile Phones
“Went into the store today to switch from At&t. We've been having billing and service issues with our current provider. Alex and Garrett helped us go through the different plans for home internet and wireless cell service. Both were very professional and extremely helpful. We spent 4hours going over devices, service and options. They were eager to help with questions and provide us with options that fit our budget. My wife and I were able to upgrade to new phones, home internet, watch and tablet for comparable price to our current provider. Currently we only have 2 cell phones and internet which has been less than reliable and costs as much as what we will be paying for 4 devices through T mobile. We couldn't be happier with how well we were treated. Both Alex and Garrett were patient and extremely helpful! Thank you!”
“Great service! The staff was super helpful and patient, answering all my questions and made the whole process quick and easy. Definitely recommend this Meto by T-Mobile store if you need a phone or plan.”
“I bought ear buds there. Fantastic things. Until they don't work. Had to mowe,no music,ugh. Went to the best Verizon store ever.
ROSCOE helped me. My fault not the ear buds.
There is a volume control there,what a lipstick I am. But he showed me,my mistake,very gentlemanly, thanks Roscoe and the guys there.”
“Mike was incredibly friendly and helpful, and tried hard to give us the best deal and instructions to other locations for repairs if needed. We would come here again :)”
“This place was Amazing they had exactly what i was looking for and they also got me such a great deal. The person who helped me on my trip today was Gabriela Sanchez. She could not have been any nicer and she was so knowledgeable on pricing and all the items they have to offer. They have options for everyone and a good stock to choose from. They even have a nice flip phone for anyone interested.”
“I had the most amazing experience when I went in to Metro by T-Mobile here on West Saginaw! I met with Garry at 6:41p (right before close), desperate, in need of a phone plan and something affordable stat as my sim card purchase wasn't compatible with my phone. Garry was super helpful, able to be calm and empathize with me, he was such an attentive and efficient customer service representative and salesperson. I highly recommend going to this place, the workers are kind and caring and will make sure you get the plan that's best for you. If you want quality service you feel you can always return to and be a life-long customer of; go to Metro by T-Mobile on W Saginaw next to the tux place.”
“Itzy you are awesome ??Thanks for helping me so quickly and easily ?I've had many problems with boost stores in this city. Boost has many bad policies. I think that Boost is still the best overall for an Android phone in Michigan or west Virginia .I hope you become a manager someday soon Itzy and teach others to be proper customer service agents.5 outta 5 stars for u sweetie⭐⭐⭐⭐⭐New card install and instructions on how to switch storage from phone memory to cardWell done ✅”
“I LOVE THIS METRO I walk in and am greeted with big smiles and friendly welcomes. My expectations are always met and I will never go to another metro again. Lindsay is phenomenal and always takes the time to listen and help with whatever your needs may be. I only seen mike one time and he was great to! Love this spot!”
“Brandon Parker at the Delta Township, Michigan Verizon store gave us the best service we have ever had with Verizon today. After 31 years with Verizon, we were ready to change providers based upon recent interactions with the company. Because Bandon was patient and knowledgeable he resolved our problems. Thank you, Brandon!”
11AM - 6PM
2713 Preyde Blvd, Lansing
Mobile Phones
“The staff are so kind and helpful! They made me feel like they genuinely cared about me and getting the right phone. I took a while to decide on the type of phone I wanted and they were so knowledgeable about each phone and didn’t make me feel rushed. I will definitely go to this Verizon store again next time I need a new phone!”
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“I couldn’t be happier with the service I received at this location. I decided to switch over to Verizon and they were so helpful. The process was so easy! I definitely recommend the Dewitt Verizon store!”