“The evening customer service here is great. I had quite a few questions about multiple products and I never once felt the gentleman behind the counter was frustrated or annoyed. The store also has lots of different types of products. Best store on the eastside.”
“Owners are incredibly kind and caring, they make an effort to remember and chat with customers. They always have a great stock of many different products and keep me updated on the drinks I like or any questions I ask them! I asked about their Grog selection and the Fallout Jones soda and was told the next time I came in the amount they have in stock! :)”
“I like this store great people running it and convenient the location gives lots of options you can head to downtown, possibly the park, golfing, and or highway.”
“Very nice store and they got the best bourbon liquor around the town with the reasonable price…..they got everything in the store like a convience store…a great place to go for things…”
“I cannot say enough wonderful things about Shannon Esman at Costco Kalamazoo. My dad traveled all the way from South Africa and was getting his very first set of hearing aids. Shannon was absolutely amazing with him, so patient, kind, caring, and understanding throughout the entire process. She took her time with my dad and also made sure my sister and I understood everything, explaining how the hearing aids worked, how to care for them, and what to expect. We never felt rushed, and she made what could have been an overwhelming experience so easy and comfortable for all of us. I also have to mention the incredible service from the Costco Kalamazoo Hearing Aid Center. Every single time we called, someone answered the phone and was helpful. That kind of service is so appreciated and unfortunately not something you find everywhere anymore. Shannon, thank you for your patience, kindness, and exceptional care. You truly changed my dad’s life for the better, and our family is incredibly grateful to you. Lana Venter”
“Best shwarma in town hands down! So much flavor and not dry. Meats are marinated for 24hrs before being cooked in fresh herbs/spices and it shows! Will be regular customer for sure!!”
“These gentlemen and the young lady who works mornings is AMAZING ?? l have ALWAYS been treated fairly and he loves kids... My daughter is 5 and he's given her candy and the SpongeBob ice cream bars a few times!!! I just truly appreciate them n their hard work ?”
“Ali always greats me with a smile and in my language. Which is quite nice and very respectful to those that don't know English. Thanks for the great service guys and Ali ?❤️.”
“My husband turned me onto Doughtery's subs. Their steak sub was fantastic. Previously, Doughtery's ran the sub shop. Now that Kazoopy's is inside, the subs have changed. The steak sub is still good, but I did think they went a little overboard with the Kazoopy sauce. The sub shop is located within the convenience store so you have access to pop, beer, wine, liquor, cancer sticks, snack foods, candy, chocolate, and so on. Whether you're heading to the beach in South Haven or heading to the medical provisioning center down the road, Doughtery's is a great place to stop for everything but gasoline -- sorry this convenience store does not sell gasoline.”
“I really like this location. It’s consistently clean, the staff is helpful, and the atmosphere is usually calm. I stop in fairly often, and I’ve had enough interactions to notice when someone consistently goes above and beyond. On three separate occasions, an employee went out of his way to assist me when I was dealing with unexpected issues. Whether it was helping me find a solution when I couldn't access my card for an air pump, letting me charge a dead phone so I could complete a purchase, or resolving an order mistake that affected my rewards account, Idris handled each situation calmly and efficiently. What stood out wasn't just that he helped. It was the way he helped. Idris never made the situation uncomfortable, never acted inconvenienced, and always treated everyone involved with respect. Even today, when an order was entered incorrectly, he showed patience toward his coworker while also making sure my concern was addressed. He even used his own rewards points to help offset my fuel purchase, something he certainly did not have to do. It’s really nice to come across someone who approaches people with genuine patience, empathy, and consideration, especially in a time when that feels increasingly uncommon.”
“The owner and clerks are always friendly, and make my coming in feel appreciated. Owner is really nice and I’ve seen him spot kids the change for snacks/candy when they don’t quite have enough money. Happy to call it my “go to” store.”
“Loyalty ? to the store Beggers outside are aggressive and MANY also Loyal. I choose to not shop THARE some days because of the strangers who insist I should give them money because I try to get out of my Truck,and when I am getting back into my truck.”
“I go every morning and get a breakfast sandwich and drinks. The ladies who are there every morning are the nicest and friendliest folks there are. They do a great job of keeping the store stocked and clean and it's always a pleasure to stop in. Never had any skimmer issues or anything at the pumps either! Other stations should take notes from this shop!”
“Clean station competitive price on fuel, with newer pumps. Best of all you can buy recreational ethanol free gas directly at the pump with your credit card without going inside unlike at some other area stations that sell Recreation Gas. PS no potholes either like some of the other older stations.”
“To the worker that helped me with the free iced coffee yesterday just because, she has no idea how she made my day. I’ve had a rough couple weeks and yesterday morning I woke up to a dead car and flat tire. I was extremely late for work and needed some coffee. I wasn’t upset, or tried to show my true emotions on my face. Sometimes people feel it that other people need help, and just do. Anyways, she made someone’s day by a simple little favor. Sometimes that’s all it takes. ?”
“If you’ve been to a Love’s then I don’t think there will be any surprises. Lady at the counter however was very kind. The McDonalds attached could use some help but what can you do”
“It's a Costco, it wont be fancy and the noise of dozens of a hundred plus customers will drown out most subtle conversations, but spending 1.50 on hot dog and drink is super worth. There pizza is pretty dang good. My fave is the chicken bake. Which is like a hot pocket. But meat surrounsing melted cheese. Great prices, great food. Though not really a sit down place. Though it jas seating for such.”
“Costco-Kalamazoo is a "good" store; the employees throughout the warehouse floor are great! The prices, because of inflation, have gone up and packaging is notably "shrinkflation" but overall is now a $300 "visit." The produce cannot be beat, as well as most items throughout the store. There is also the convenience of ordering online. It is annoying to hear "It's a seasonal product" (i.e., soups, candy, desserts, bakery items, etc.). Guess you can't have it all. But where the store falls apart is in BOTH the hearing aid and optical departments! It's not the merchandise IT'S THEIR EMPLOYEES. Best word to describe them (not all, though) is SNIPPY! Another single word is IMPATIENT. There are other single-word adjectives that fall into the category but I'll leave that to others. Overall, I did take away one star because of hearing and optical, and will add it's "hit and miss" at the service desk as to what "mood" some of them are in. But overall, the floor staff is very good, helpful, and sometimes will even show you to the aisle (they purposefully move items around), or look up on a hand-held computer. Usually, the answer will be "seasonal" (not their fault!).”
“Very convenient little store. A little pricey but people from India are very nice.especially the women staff. They order cigarettes that I smoke and they are reason ably priced. Will continue to shop there.”
“Bronco Mart is fantastic. The NEW owners provide a wide selection of beer, wine, and spirits for their customers to enjoy. Between that and the helpful and knowledgeable staff, shopping here is always a pleasure! There has been a striking night and day difference since the new owners have taken over! This place is on the come-up, I highly recommend checking out Bronco Mart for all your beverage and snacking needs!”
“Nice little station with quick stop for candy bars,ice cream by the half gallon,rolls and coffee. 2 or 3 isles of all kinds of goodies potato chips and candies. You do have to pay before you pump your gas or pay at the pump. They also sell lottery tickets. They have oil for the car and boats. Credit cards accepted.”
“Sierra is fantastic! Always kind and smiling. I refuse to go to any other location because the service I get from Sierra is top notch and unmatched! I think she needs a raise for always going above and beyond.”
“The woman behind the counter was a terrific help finding things and giving well needed pointers that used and open selling technique during conversation that persuaded me to purchase a much more expensive item but well worth it. Thanks to her.”
“New owner making this place worth it from zero to great. It’s looking nice n much better. I love to go to this store now Look nice and new staff are nice too , clean and fresh environment now .”
“I work third shift in the area and am at this gas station almost every night. The folks working third shift are always so polite and accommodating- out of the 9ish 24 hour gas stations in a 5 mile radius there is a reason why this is the one I consistently come o”
“So I got a flat tire driving down 94 last night coming back from Chicago another customer came in hell but we couldn't get my tire off so I had to leave my car there hopefully it's still there when I go back tomorrow but I just appreciate them guys for helping me out”
“Fast, friendly, and cheaper than any other local pharmacies we researched, for both human and pet medications. My only minor complaint is that I wish they had a drive through, but that's kind of opposed to the Costco model of getting you into the store. Will continue to use this place!”
“Great Store. I worked with Herb, B2, Tarkesh for years out there. Great experience. Great people. I felt their pulse. Made many friends. Long Live Kalamazoo. I owe this town.”
The Iowa retailer, the third-largest convenience store operator in the country, built its new three-year plan around three priorities: store growth, food and beverage expansion, and kitchen technology upgrades. The company plans to add 120 stores during the current fiscal year. Its previous plan, launched in 2023, delivered more than 500 new stores and earned the company a spot in the S&P 500.
Love's Travel Stops is starting 2025 with ambitious growth plans, adding 20 new stores and updating 50 current locations across the country. The truck stop company will upgrade its stores through its Strategic Remodel Initiative, which started in 2022. This includes the modernization of its recently acquired turnpike location in Stroud, Oklahoma. By 2035, over half of Love's 655 stores will be either new or updated.
Food service giant Sodexo plans to open nearly 100 "Food Hive" locations on campuses nationwide by 2026. The company has already started the process, aiming to launch about 30 new college convenience stores during the current 2024-25 academic year.
7-Eleven is going big on food and "frictionless shopping." The convenience store giant plans to open 500 new "food-forward" locations across the U.S. from 2025 to 2027. The expansion builds on 7-Eleven's "Evolution" store concept, first launched in Dallas in 2019. These larger-format stores feature in-store restaurants, premium products like craft beer and cigars, and an emphasis on fresh, grab-and-go meals.
Amazon has quietly opened a new type of grocery store in downtown Chicago. Called Amazon Grocery, the 3,800-square-foot store is a testing ground for Amazon's latest experiment in brick-and-mortar retail. The first Amazon Grocery location shares a building with a Whole Foods Market, which Amazon purchased in 2017.