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“This store is amazing. I came in in a panic because my phone kept glitching while I was navigating home. It turned out I had some water damage from two days earlier- they used their machine to get all the water out and it’s good as new- saved me hundreds of dollars on a new phone!”
“Mark is the absolute best! I will drive past two other locations just to come to this location. These guys don’t haggle with you, they shoot you straight and provide you the best options possible. Thanks again Mark!”
“Ilya did a fantastic job, he was always available for our questions and was patient in explaining the process and technology to the older staff. He was hands on from the beginning and we appreciated the direct service we have not had from other providers who install and run. And his proposal saved on our. monthly fees.”
10:00 AM - 8:00 PM
24500 W 12 Mile Rd, Southfield
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“I was switching over from an 11pro to a 15pro and Lance was my representative. I’m not from the area and walked in about a hour before the store closed and Lance stayed a few minutes after 8pm for the phones to finish transferring data so I was able to GPS home. I was so appreciative! Throughout the process he answered all my questions and I was able to get a Free Apple Watch by updating my plan. Definitely will return to this store if I need anything else.”
“Tiara and Monica have the years of experience you hope for when going to a cellphone store with a problem. Tiara tirelessly worked on my problem and replaced my SIM card twice to see if that would fix the SOS issues on my mini iPhone 13. Once she knew my phone was unfixable and I didn't have the extended warranty, she gave me all of my options I needed to make the most fiscally responsible decision I could, at a time when I truly needed my phone to work and did not want nor plan for this surprise expense. I was literally there for hours, but both Tiara and Monica made it a very pleasant experience. I was heading to another Verizon store closer to my house and I turned around and went the opposite direction just to go to the Southfield store , because I have always had good experiences there and this was a problem that no ordinary sales/service person could address. The life stresses I am going through are trying enough.
After I chose to buy the iPhone 15, Monica made sure EVERYTHING was transferred over and working properly before I walked out that door.
I almost forgot, Tiara had a wonderful line she used when she was multitasking between me and other customers in a very busy store; "Work smarter, not harder!"
Thank you both, beautiful & smart ladies, for helping turn a dreaded process at the wrong time in my life, into a very pleasant experience and a much needed break from my next obligation.”
“We went in today to try and get our phones up and running. We had been to another store and online and on the phone. We went into the Troy site and George and his associate were knowledgeable and so helpful. We walked out happy, with working phones.”
“Grid4 is a great partner to handle IT needs for a growing firm. Allows business owners to spend their resources on what generates revenue and lets the experts handle the IT issues. Easily the best decision we made when we identified how to improve our daily operations.”
“Thank you for the great experience! Team was very nice and professional! They solved my xfinity mobile issue right away and went even beyond my expectations with additional and better solutions!”
“I was surprised with the excellent service of this store. David M who assisted me was very helpful and kind! He managed to solve an administrative problem that others did not have the patience to do. Additionally, he helped me make efficient decisions about my services with xfinity. Thank you!”
“I've been a T-Mobile customer for 10 plus years, and I have been to many different T-Mobile stores for assistance, but this T-Movile store in West Bloomfield is phenomenal! More specifically, Corey is extremely helpful, accommodating and gave me such great service with a smile. I had some phone issues and had to purchase a new phone and I have been to the store at least three times in the last week for assistance. Corey helped me each time, and was so kind in the process. This kind of employee is why I will continue to be with TMobile from now on! Thank you Corey and TMobile for great service and being there when I needed you most. I am truly a satisfied customer, after all these years.”
“Nice, very helpful! I went back tonight 7/17/23 to buy a phone cord mine broke. I asked for help there was only one couple in the store 2 employees they ignored me so I left and went to the T mobile in Berkeley. Horrendous service I won't go back”
“If you need anything Xfinity, go here. The staff is helpful and worked extra to make sure I got the lowest possible price. Driving there and doing the work takes less time than trying to get thru the infuriating phone system.”
“Thank you to the men and women in the store that helped me out yesterday afternoon. I’ve been a long time member of metro now I’m happy to have added T-mobile for my business line on my cellphone. Keep up the good work wouldn’t have made the purchase without your knowledge in your plans.”
“Great customer service from the team ant
Auburn Hills, MI ~ Baldwin Rd! Huge shout outs to Tyler, Aaron, David, and Ana for providing me and my husband exceptional support! We appreciate the amazing services and recommendations you all provided to meet our needs!!”
“Very helpful and courteous staff. Our last visit (9/23) was with Caitlyn, who was so helpful and patient with us. She was extremely knowledgeable about the current deals available and how to arrange our product and service orders to get the best value. She took extra time to check availability of devices at other nearby stores and presented several options for payment and financing. This is a busy corporate location so be sure to make an appointment online before you go or you are likely to have a long wait. By far our preferred location to deal with.”
“Greg was exceptionally helpful, informative and kind. His positive attitude and customer-oriented professionalism is a valuable asset to this location. I would recommend him highly to anyone who might require phone assistance in any way.”
“I received my set Saturday, spoke with someone Monday they was unable to set it up because they said the box was bad and someone will contact me the next day, they call and left a message that they will have to order a new box. I call back and spoke with David Miemie, he was very helpful and fix the issue and was able to get my phone working. Thanks David.”
“Lawrence is a rock star! The process to trade in devices was challenging. Lawrence made the final step a breeze. Thank you Lawerence as well as Tammy(on line for debugging the online order problem).”
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“Recommend this store 100%, they carry a variety of accessories and dont get me started on the customer service. Alma received me with the biggest smile and was very kind. Happy with my purchase.”