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“The gentleman that helped me was named Nathaniel. He was very comfortable and very helpful. I think he did a very good job and made me feel very comfortable, and we got it done! I would come to him and Jackson again.”
“Had a wonderful experience yesterday. It was very busy but the manager Nora helped me and made my experience a pleasant one. Will recommend this store in the future.”
“Our company had been talking about switching phone companies. Ilya just happen to stop in to introduce himself and the services that he provided. Once we had met with him it helped with our decision to change. Ilya was great at listening to our needs and explaining the options that we had to choose from. The implementation of the new system was smooth and Ilya made sure to keep contact throughout the process to make sure everything went well. We would highly recommend Ilya and InNetwork Telecom for anyone looking for phone and or internet service. Thank you Ilya.”
“Had the best experience today at the Xfinity store. CJ was very knowledgeable, helpful and so nice. He helped me with my bill, and explained how much a new phone and service would cost me. Very pleasant experience...”
“Very helpful team, always available when I call; Dane was able to help me with an issue quickly, without too much explanation & Austin was eager to help me get my new laptop setup before the holiday. Thanks again.”
“Nice, very helpful! I went back tonight 7/17/23 to buy a phone cord mine broke. I asked for help there was only one couple in the store 2 employees they ignored me so I left and went to the T mobile in Berkeley. Horrendous service I won't go back”
“I wanted to share my experience at this location. 2 days ago, I went in and the Manager Sam who was so kind in getting a temporary phone of mine running because my phone just arbitrarily stopped working . After I rec'd my new phone direct from T Mobile, I went to another location & had a terrible experience. The next day I (evening after work) I was on the phone w/TMobile & Apple back & forth for 4 hours & they couldn't get it activated. I felt defeated - today as a last resort, I decided to go back to see Sam hoping he could help me. Unfortunately, he was off but I was greeted by Mario. Let me tell you, Mario was absolutely nothing short than extraordinary. Within 10 minutes, he had my new phone activated then he felt so bad because of the experience I had, he figured a way to get my old phone running by charging it on a flat charger (not using the port) and it worked!! He kept the afternoon and when I picked it up after work, it was successfully fully charged!! He did that so I could could back up all my data to my new phone. It's people like him that make this world a better place. Hats off to his parents for raising such a wonderful individual. God Bless you Mario! And Thank you again from the bottom of my heart!! ?”
“This is my go to T-Mobile store. I've had the most knowledgeable, efficient, and overall helpful staff take care of me and my family each time we go. I never write reviews, but the staff here deserves a 5 star rating. Will always come back here!”
“Recommend this store 100%, they carry a variety of accessories and dont get me started on the customer service. Alma received me with the biggest smile and was very kind. Happy with my purchase.”
“Both times I was in the store all the representatives well very professional. Listened to my questions and concerns and got me what I needed. A very positive experience!”
“The tech was so great. He helped me return phones, looked them up, labeled them and packaged them for me. Definitely went over and above to help me out. Love Tmobile and this store.”
“Great service all around! We purchased 4 phones from Savio, and he was nothing but helpful, accommodating, and even stayed late to help us through the set up process of our new phones. We will definitely be back!”
Open 24 hours
1622 Perry St, Pontiac
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“Amazing experience with a excellent customer service my laptop and phone was fully operational within hours of me leaving them; 10 out of 10 and would definitely recommend…”
“I’ve had some difficult experiences with Xfinity stores in the past, so I was pleasantly surprised by the outstanding service at this location after moving to the area. Despite how busy the store was and the fact that I was dealing with a phone emergency, every staff member was courteous, responsive, and efficient.
Ellis and Janai were especially helpful and went above and beyond to assist me, and the manager, Lena, was also very kind and professional. Overall, the team handled a high-pressure situation with great care and professionalism, and I truly appreciated their support.”
“I want to add a shout out to Lance that works here. He had so many problems trying to transfer our information to our new phones but he never gave up. The IT department couldn't help him but he figured it out. He spent about 2 1/2 hours working with us and was very friendly. I cannot believe the patience he had. He is truly a very valuable employee for sure. THANKS SO MUCH FOR YOUR HELP LANCE!!!”
“We recently went there for a phone upgrade. We received excellent, attentive service from Doren. He spent a lot of time with us and answered all of our questions. The wait time was a bit long but I am glad they were able to get us taken care of.”
“Phil and his trainee did a wonderful job helping my family, and finding the best value. I have been in twice in past few weeks upgrading phones and dealing with horrible experiences from Verizon corporate. He and his team helped me both times. I had stopped in multiple Verizon stores, and will drive past them straight to this one going forward. Working with the human beings in the store made the difference. Best customer service team I have had in over 17 years as a Verizon customer.”
“Excellent service from Rahim! He helped me access my account (a business account) and fixed the problem with my phone in the last 15 minutes before the store closed for the night. Very grateful!”
“The best Xfinity store around. The store manager is fantastic, he really knows his stuff! Usually busy in the morning when they open but not bad later in the day. Clean, friendly, the staff does their best to help, which is sometimes difficult with a corporation like Comcast.”
“After a few agents hanging up or leaving us on hold, our next Service agent Ryan O. handled my husband and I’s issue and was quick to resolve our issue and was very informative. Very pleased with them.”
“Great staff and facility. Jeff took good care of me. He answered all of my questions and was very knowledgeable about the phone I wanted to upgrade to. Helpful and friendly staff members as well. This is my second phone I got from this location and both experiences have been great. Thank you very much to the Verizon staff in Rochester Hills!”
“Excellent company, great customer service, and very easy to work with and get responses from. Would recommend anyone that isn't using them for service to give them a call.”
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“Gio was absolutely fantastic to work with! From the moment we started, he was professional, knowledgeable, and genuinely committed to helping me find exactly what I needed. He took the time to answer all my questions, explained everything clearly, and made the entire process smooth and stress-free.
What really stood out was his attention to detail and how much he truly cared about making sure I was happy with my purchase. Great customer service like this is hard to find. If you have the chance to work with Gio, you’re in great hands. Highly recommend!
:) great Job !!!!”