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“I came into the Verizon store at 189 and maple saturday. My representative was Grace, and she told me that if I got the new phone I would lose my discount. S I left. I have talked to multiple people online, and went to another Verizon on 144th and Maple. After waiting for an hour, I got a rep at 6 pm. Talking to him, he said I would have to change my plan and said he wouldn't transfer my phone until the next morning. I came back because of the different things I was told, and Grace helped me out right away and got everything straightened out. Thank you!”
“My son and I went into purchase new phones and new watches. Cory and the sales Rep Nick were very patient with me. They walked me through the entire process that seemed difficult to navigate and they made the process flow seamlessly! They were so kind and I will definitely go back to purchase more products from them. Great store run by amazing management! The best experience I have ever received at a Verizon wireless store.”
“Amelia, great service exactly what she priced it out to be everything is amazing and she talked me through the whole process until I understood it and even help me get rid of a bad phone in the process thank God and basically switch this one out for next to nothing I definitely recommend her and the store.”
“Shawn was super helpful and worked through many different scenarios to get me the best deal on a new phone. He is very knowledgeable and has the customer's best interest in mind.”
“I stopped in 20 minutes before close on the night before Thanksgiving because my phone was inoperable. There were already 4 other customers in the store and Josiah did an amazing job of handling all of us by himself! He courteously and patiently solved each person’s issue and helped me get a working phone within my budget.
He’s always so helpful when I stop by this location, but this time was particularly impressive. Josiah is a pro, does his job well & always with a smile.”
“For the first time in a while, I had a great experience at a T-Mobile store. Hayden was very helpful which my phone having issues, as well as helped me save money with home internet. Highly recommend the home internet and Hayden.”
10AM - 8PM
14919 W Maple Rd Ste 104, Omaha
Mobile Phones
“I am grateful for the great service Julian provided at this location. He was courteous, professional and very knowledgeable. He took
extra time to help with our situation and we had a solution very quickly. I appreciate him!”
“Jake the manager was really knowledgeable, professional, and very patient. He went above and beyond to take care of issues. Highly recommended! Great customer service!”
8AM - 5PM
13444 L St, Omaha
Mobile Phones
7AM - 11PM
12500 K Plaza, Omaha
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“Why you let me down Target wasn't even a weekend and the lines are outrageous it was one cashier and self-service open what do you think you are Walmart your Target customer service quit it let's get back to where we're supposed to be we're not Walmart we're Target thank you very much”
“Micah is absolutely amazing! He went above and beyond to make sure everything with my phone transfer was taken care of perfectly. He took the extra time to do things right — even while training a new employee — and handled everything with care, patience, and professionalism.
It’s rare to find someone so knowledgeable, reliable, and genuinely dedicated to providing excellent customer service. I was so impressed with Micah that I would love to hire him at our own company! He’s a true asset to his store, and I hope his team knows how valuable he is. I can’t recommend him enough — if you get the chance to work with Micah, you’re in excellent hands.”
“So I originally went to 17650 Wright St, Omaha, NE 68130 T Mobile Store because I live out West. I got inside and saw they were busy which I was willing to wait. About 25 minutes later the guy with a nose ring said how can I help you, I said I need to return my old phone because I upgraded to the new I Phone 17 that person advised that I would need my return label and since I didn’t do the upgrade with them they couldn’t help me. I said thats not what T Mobile customer service stated so I drove out of my way during rush hour to 124th an Dodge Store and Josh Bolton went out of his way and helped me. It took 8 minutes and he apologized to me for the other stores rudeness. 10/10
Thanks Josh for the great assistance and friendly encounter.”
“I was having major phone problems today, was able to reach Christian on an online call. He helped me as much as he could, was so polite, patient and kind the entire time and answered all my questions so throughly. I cannot recommend him enough. If I could give 10/10 I would! Thank you again Christian for all your help. You should get a raise!”
“From Frustration to Five Stars – Thanks to Laura!
We started our day at the Council Bluffs T-Mobile, hoping to upgrade our phones. Let’s just say… we were in and out in 5 minutes. The lack of professionalism there made the decision easy: we hit the road and drove to the Omaha location on L Street. Best. Decision. Ever.
As soon as we walked in, Laura greeted us with a warm welcome—no pushy sales pitch, no BS. She actually listened to what we needed. From there, she went above and beyond to find us the best promos and got us an awesome deal on our upgrades. She even walked us through how to set everything up on the app, step-by-step.
Laura stayed with us the entire time, making sure everything on the new phones was set up and running smooth before we left. Professional? Check. Personable? Absolutely. Knowledgeable? 100%. She made what could’ve been a stressful experience feel easy and even enjoyable.
T-Mobile, take notes—Laura is a rockstar. You’re lucky to have her, and I hope you’re recognizing the value she brings.
Laura is Veteran approved. ??”
“Exceptional service from Gustavo at T-Mobile. He spent nearly two hours making sure my grandma and mom were set up with new T-Mobile Wi-Fi, working through issues no other reps attempted to fix. Huge thanks to his manager Adam as well — both were incredibly helpful. Give Gustavo a $10/hr raise. ⭐⭐⭐⭐⭐”
“I went in after having so many problems with my phone. Yazira helped me. She is the best. She was patient and kind. She was not rushing. She really tried to solve my phone problem and was successful. She deserves a raise. ??”
“People have different experiences in different parts of Omaha.
For what it's worth, I live west of 120th and I've never had a service disruption (excluding power outages).
I swapped to metronet fiber as it rolled out and had more headaches than value. Threw in the towel with metronet and went back to Cox Internet service. Got a great deal for what I needed.”
“I purchased an iPhone Air , and got good service . Make sure to go during weekdays and avoid it on Friday as it gets really rushed in the evening. I had to spend 20 minutes to get the questions answered.”
“I had the best experience at this Verizon. Zayy was amazing. I came in to have my info transferred from my old phone to a new one. I had previously been told I would have to pay $40 for this service. He told me that was not correct. So right off the bat he saved me $40. I also wanted to get my bill lowered. He seemed to work magic and got my bill down $30. And a bonus my next bill would only be $25. Amazing. He is a true asset. He didn't rush me even with the store being quite busy. I really appreciated that as well. Because of him I actually decided to stay with Verizon because I was contemplating changing to T-Mobile. He was able to retain me as a customer. Every experience/employee should be like this.”
9AM - 7PM
12180 L St #101, Omaha
Mobile Phones
“I went to a different Verizon store and I was so frustrated when I left that I was considering choosing a new cell phone provider. The staff at this location was incredibly helpful and friendly. They were knowledgeable and I was greeted immediately. I was given clear information and they took care of the issue I was having. I will definitely choose this location the next time I need something!”
“Elaina was great help for me to get my phone activated and set up through all of the technical issues she showed great patience and worked through it all! If you go to this Verizon ask for Elaina she will help you out a lot! Thank you Elaina !”
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“Brenden B was so helpful with my trade in today! He answered all of my questions, told me information I didn’t know and was so eager to help me! Thank you so much, Brenden! You made my Verizon experience a good one.”