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“The service provide within this store would have to say if not the best but almost near the most hospitable service ever provided to me. Ended everything with exactly how a happy ending should end after visiting this Verizon store and there fine associates.”
“I would highly recommend this particular Butler, NJ T-Mobile store. I had a charging issue with a phone that I had purchased there and the store manager, Kenya, was extremely helpful in expediting my return. She quickly deleted my information on the new phone that I was returning and showed me that my data had been completely erased. Kenya had a presence and professionalism about her and you could tell she was chosen to be the Store Manager for a reason. She's going places. In addition, "TT" was very helpful in transferring my data from my old phone to my newly purchased phone. He was a wiz. Both times that I was there, I was in and out in no time. I actually walked out with a smile on my face both times.”
“I came in with a major screen issue, It was my business phone, I was very upset. His calming manner and knowledge relaxed me immediately. His name is Kristofer. I highly recommend coming here.”
“Excellent service. All staff members were very professional and polite. Explained the entire package and Magic helped to transfer the phones. Very satisfied with overall services. A special thanks to the manager, Rajiv and his staff.”
“Came to this store for a new phone and left out with more than i expected not knowing what qualified for until Elizabeth assisted me. She is very helpful, patience, and generous. I’m glad I came to this T-Mobile and Elizabeth was there to help! Appreciate her”
“Today is Wednesday June 13th I went to the Wayne store T-Mobile and it was Mike and Kay awesome people they help me one two three he did everything for me they took care of me they were so nice they help me with everything I5 min we needed themThank guys”
“Went to this establishment yesterday and Clark was just the best . Not only did he help me in multiple ways to get 2 new phones i didn’t have to wait very long i was in and out . If i can recommend anyone for employee of the month it would be him thank you so much Clark and if you see this don’t forget to talk to those nephews and nieces of yours . lol”
“SHOUTOUT TO CHELSEA!!Called customer service # Wed am. On hold for 40 minutes - Hung up. 400 pm. Another 40 minute hold. Tried text. Ellen at the other end wanted me to put this through insurance, bc she didn't know a simple troubleshoot like RESET network. ?♂️I'd had enough, and went into my local shop here. Chelsea reset my device, and in 10 minutes, everything was back in order.As customer svc totally sucked (one of the reps said he was disconnecting the call, so I disconnected, but then he called back- no thanks, too little, too late, bud...)This is 0% reflection on this store, but *CORPOŔATE TAKE NOTE AND PLS DO BETTER *.This resolution was so simple- took 90 minutes to get horrible, incompetent svc. by phone, and only 10 minutes in-person, to fix the bugs. It's really not that complicated.Chelsea & the gang: 5.Customer Service: 0.”
“I recently went to this location because I was having trouble with my T-Mobile account, the staff was amazing and helped me out real quick. I highly recommend everyone to come here if you need help with anything.”
“I just purchased a new phone and Kunj was the person I dealt with. He was professional, knowledgeable, and extremely helpful. He answered all my questions and was extremely patient with me.If I ever need anything else I would only go to Kunj.”
“Me and my partner had the most amazing experience with T Moble! Our associate Selina was the best! She was kind, patient, and very helpful!! We loved her great energy and her positive attitude when helping us get the best service ever! Selina guided us through the whole process to transfer our service to T Mobile from another provider! She even followed through when we came back after receiving our new phones to help us transfer data! We will refer our friends and family to this T Moble to work with Selina and the rest of the wonderful staff! Our service was so appreciated and will never forget our great experience with Selina! Thank you so much Selina you made it so easy and enjoyable to transfer our services to T Moble! ❤️❤️❤️”
10AM - 8PM
885 NJ-17, Ramsey
Internet Service Providers
“I have to write and praise three gentlemen at the Ramsey location. I went in a few weeks ago and the manager Joe (who helped me several years ago) assisted me. He was patient and answered all of my questions ( I had a lot) professionally. I purchased a phone, tablet and watch with his help. Once I received the items I went back into the store and was sad to learn Joey was on vacation. However, with the help of Aneudy I was pleasantly surprised. He offered the same professionalism and care and support as Joey. There was another man named Jesus whom also would jump in and answer questions if Aneudy had to assist another customer. I do believe these three gentlemen should be praised for their efforts. I will be back in the future and will send friends ans family their way!Thank you!!!!Sincerely,Donna L.”
“I am writing this review to commend two employees at this location for being amazing and more knowledgeable than most Verizon employees I've met in being a customer of Verizon for a number of years.Kayla is an employee there that you would want to work with hands down. She knows her stuff and works with you to get exactly what you need for your plans and devices and exactly how to get the job done through the system Verizon provides that is less than stellar. Her co worker, Motez, was also very helpful in getting the job done displaying exceptional knowledge and helpfulness.I appreciate feeling like employees genuinely are trying to help me as a person over trying to just sell me a new something. Thank you guys~”
10AM - 8PM
1538 NJ-23, Butler
Internet Service Providers
“This is not you mall location for Verizon - but a genuine corporate owned location. Went there looking a the Pixel Smartwatch. Unfortunately, the display model wasn't working, and I couldn't see the way the screen looked. Well if you can believe the manager and my salesperson dismantled the little kiosk trying to get power to the thing. After a good effort, it was clear I wasn't going to see if I could mread the thing. That's when the salesperson said, take a look at this Samsung model, it has a similar display - boom sale made - no muss no fuss. I get all my phones here too - the folks are wonderful - give them a shot”
“Great service, they honored the appointment and I was in and out in 30min. The store associate was friendly and knowledgeable. I would definitely go again for all my needs and make an appointment ahead of time. They followed COVID-19 protocols as needed and had plenty of staff at hand to meet the demand they had coming to the store.”
“The Optimum store in Fairlawn, NJ provides stellar service for its customers - a friendly and efficient encounter. I have never been disappointed. And, great service from associate Joseph.”
“For Optimum Customer Support it is worth driving to this store. They are all so knowledgeable and professional! They understand their products and will help you pick best equipment & service for your needs.”
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“You know where I get excellent initial service is sending a private message on Facebook to Optimum. Agents are extremely responsive & get to the heart of the matter if there’s an outage for instance affecting the Optimum app.With one situation they scheduled a tech to come out for a problem. Right on the FB private message! I found it’s the quickest way to get the problem recognized. One time problem was recognized after midnight and I was told technicians were working on the programming problem that affected the app!”