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“Came into the store today with 3 issues which gobbled up a lot of time. The manager, Camden was friendly, helpful, and super patient. He managed to handle my issues all while helping other customers. Excellent service!”
“Clark is the best cellphone repair guy I have ever been too. He has excellent service and very efficient and professional!!!! Would highly recommend to anyone!!!!”
“I need to come on and share a quick story about how much associate Jovanni helped me. I got a new iPhone and transferred from ATT to Verizon-I was having such a hard time getting all of my info transferred over. Multiple calls to apple support, and att customer service left me so frustrated. I walked into the store one night, and Jovanni was the only one who figured out the problem. He was patient with me and even went to battle for me with a difficult ATT rep who was trying to make the process more difficult. That man knows what hes doing!”
“My highest regards to this particular store because me not being a tech savvy person need help with my phone all the time . They never say no for any help asked thanks”
“I visited this location today and had a very good experience with the 3 employees who assisted my grandmother and I. Upon entering the store I was greeted immediately by two friendly faces a man and a woman (they wrote their names down for me but I misplaced the paper), the man instantly helped my grandmother and I. He was very informative and patient due to a mix up with our previous provider. He helped as much as he could and we left very satisfied with our visit to this location. I would definitely recommend this location because not only did the employees treat us with over the top great customer service but each customer after us got the same great service as we did. Also the location was clean inside and out and the atmosphere was professional but relaxed so overall it was a 10/10 experience I will definitely be returning for any of my T mobile needs. I was at this location on 10/15 around noon.”
“Daniel displayed excellent customer service and leadership with promotions and problem solving with my family account. Jarrett was very friendly and knowledgeable with assisting my family with phone upgrades. I have been a verizon customer for 20 years and I wouldn't go anywhere else! Great job guys??”
“On or about September 29, 2025, I pre-ordered the I-phone 17 Pro. I met the area manager, Brian, as well Dylan and Cliff, on this day. The phone was anticipated to arrive in a week. It was delayed however.
Whenever I arrived, staff were extremely accommodating. I took my new IPad early and store manager, Cliff, was extremely knowledgeable when I had issues with cellular data setup prior to a trip on Amtrak.
I later returned to town to be told my phone had yet to arrive and met Andrea. Miss Andrea apologized and assisted me with a phone charger issue.
Upon arrival of my phone, Miss Renee was in training with Dylan, who for whatever reason became my favorite AT&T employee for his very calm demeanor. Dylan appears to try and problem solve all matters without asking for assistance and is proactive over an employee who’d prefer customers leave. The young man is extremely honest in a world full of liars.
Renee exudes a natural smiling energy that can’t be included in her training packet. I hope she goes far with the company without knowing much about her future work ethic. But I’m a fairly good judge of character. Keep up the great work team and everyone deserves a raise Mr. Brian. I’m very satisfied to choose this store over ones in other locations.”
“Our experience with this location was so pleasant that it will be THE only AT&T location I will visit. The staffs knowledge and experience relieved our stress. This location is the solution.”
“This store is one of the best stores I have visited in Wilmington.Awesome staff and the deals are really great.loved the service. The guy and the lady helped me in every step thank you guys....?”
11AM - 4PM
3616 Kirkwood Hwy, Wilmington
Mobile Phones
“The employees we're great helping all that they possibly could I got a great deal Isreal and Carla bent over backwards to help me Kudos to the team I'll tell all of my friends to come and see you Thank you Isreal and Carla”
“Service is really good sheen took care of me and took me through all the steps and explained me everything and suggested me the best device with the best price highly recommended ?”
“I had a fantastic experience at Metro by T-Mobile, thanks to Karun. His extensive knowledge and exceptional customer service made my visit worthwhile. He helped me choose the best plan and offered a great deal. Highly recommend visiting this store and seeking out Karun for any mobile needs!”
“Switch my phone number to boost and I see a good internet with. Store was very good, the guy working there was very helpful, he helped me to create my Apple ID too .”
“My experience at Metro was great! The staff was very patient and helpful. They took the time to answer all my questions and made me choose phone very easily. I really appreciate their great services and will definitely recommend this store.”
“There was a spectacular employee working here that tried her best to be speedy although she was working alone, she tried to get everyone the best deals and showed she was knowledgeable about the products, but most impressively she showed amazing tact. See, I have a massive infection in my leg which can give off a TERRIBLE odor if not changed daily or sometimes twice daily. I hadn't changed them yet and I know it smelled bad. I think her name was Jesse. Anyway, she was extremely polite even though I know she was suffering. Metro should be proud to have an employee with such excellent customer service!”
“I don't really do reviews but this time I am because the service I got at this location was amazing! Those girls always go above and beyond to help the customers jessica is very nice and johana perla are to! Come to this place if you want great service I have a boost by my house but I will drive to this location instead because of the treatment I get thank you ladies”
“I recently went to this location and my phone was off because I couldn't afford my bill..But I was informed by Ariel and Krishna that I didn't use all the data that was in my plan so my bill could be drastically reduced...I was then told the credit from days I didn't use the data could be applied to my bill and it was paid for this month and my next due date was in a month.Their patience and kindness made my whole day better.”
“Always so clean and organized. The owners are very nice and will help you figure out what you need. Sell and apply screen covers for you. They have cases for any phone, most tablets and laptops. Carry all cables, chargers and accessories. Even had a carry case for my ipod pros, Best prices around.”
“I have been a customer since 2013 He is 100% Authentic Brother! ❤️????❤️? Love him and his family. He is a Excellent exanple of what Comunity means. Goes beyond and at times takes on projects for new cellphone consumers accross the mall, because they lack the knowledge or skill. His products always work and I have never have been disappointed. This guy makes time and treats every custoer the same no matter your wealth. He is a awesome comunity leader and proud to say although he is not Black ,he is for the people and is 100 my Brother. Love u moon”
“She is so good. I first bought the phone here last year and now I broke and went to the same store because of her. She explains so clearly. I was so sad that I broke my phone but her words are so comforting that later I felt happy that I got the latest version. She is so good. I would always recommend this store”
“Excellent customer service ! They repaired my phone screen in less then 30 min and they will take the Extra mile to help you. Especially sal, he’s a beast. Keep it up guys !!”
“Neeti went above and beyond for me when I was locked out of my esim. I traveled to 6 different Metro locations and she's the only one who offered to help me.
Thank you again Neeti”
“Man when I tell you I PRAYED I would get Vince when I got to the store because I had already read the great reviews on Google about him, and he did NOT disappoint!! I was having trouble transferring to my new device I got in the mail thru an insurance claim and customer service couldn't help me over the phone. He did it in 5 minutes tops. MetroPCS better be treating him good!!”
“I recently visited this store to buy a new mobile, and the experience was fantastic. Minny was the salesperson who helped me, and she was incredibly helpful and professional. She took the time to explain all the available options and even told me about some special promotions going on. Thanks to Minny, I was able to get a free phone through one of their deals, which was such an awesome surprise. She made sure I understood everything about the plan and answered all of my questions patiently. The store itself was clean, well-organized, and had a very friendly atmosphere. Minny’s honesty and knowledge really made the whole process stress-free for me. I’m extremely happy with my new phone and the service I received. I’ll definitely be coming back to this store whenever I need anything in the future. Huge thanks to minny.”
“Jerry was super helpful in changing our phones from Verizon to Cricket. I was happy with the change and the awesome customer service. Totally recommend this store especially if he is there!!”
“Well my sister was there purchasing a new phone,and the lady there was very helpful. She could use another person to help her , cause were there for a while. She did know how to multitask.”
“Metro by T-Mobile at 3608 Kirkwood Highway. HayoInai very helpful in helping me upgrading 2 phones and getting the best deal for seniors. Explained everything clearly. Very Happy.”
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“Karlos was the most helpfull Verizon employee i have had . He was very informative before I left I knew everything about my phone. He was very polite and even set up my phone to make it easier for me to us.”