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“I stopped by the store in North Brunswick with a problem. I had broken my power cable to my Wi-Fi. The person working there informed me that the cables were only available by calling T-Mobile 611. He then paused said wait a minute and went the extra mile to find a cable I could borrow. Awesome service with kindness.Great Customer service.”
“For someone who has severe social anxiety, Dennis and Leroy were extraordinary amazing at putting me at ease, making me feel welcome, answering all my questions and helping me with things I've been putting off for months/years through t mobile. I was so amazed by their humor and gentleness, that I ended up purchasing a new phone for myself when my husband and I showed up with the intention just to buy one for him. Dennis and Leroy are such an effective team, and need to be given raises. Immediately. They were able to help me lower my plan to boot! I left t mobile so happy and will continue to visit this one location specifically to see them. Thank you for hiring Dennis and Leroy. They are considered national treasures in our household. Never let them go.”
“When I walked into the T-Mobile store, I was beyond frustrated because I couldn’t understand why I still had a balance. I came in heated, but Tom, the store manager, stayed calm and patiently helped me sort everything out. At first, there was some confusion on my part, but he handled it like a pro and found a way to get me a new phone. Shoutout to Puma as well—she’s the bomb.com! Keeping cool with a hothead like me is no easy task, but they nailed it. If you want top-notch service, go to the T-Mobile in Middlesex. They know their stuff and genuinely care!
Thank you”
“Recently subscribed to Optimum Mobile so I went to the Edison store for help. Lander provided outstanding service while helping me set up Optimum Mobile and a cellular iPad. He was patient, professional, and took the time to answer all of my questions without making me feel rushed. The entire process was smooth and stress-free thanks to his expertise. I was very happy with the overall experience and truly appreciate his excellent customer service.”
“My husband went in to get help with a messaging problem on his phone. Pedro and Aaron were super helpful. Friendliest customer service I've experienced in a long time! They're the best!”
“For such a small store, the service and the young gentleman helping me pick out my first smartphone was excellent. I'm very pleased with my service. Thank you so much 😊”
“Very nice receiving staff. They even uploaded me 1 day earlier before my scheduled appointment it helped me to move on my next load. About 4 trucks can park in their yard for overnight”
“I had a pleasure of working with the new Experience Team on Saturday, August 1, and I wanted to share my positive experience. Sim was absolutely wonderful. Her knowledge, professionalism and patience were truly commendable and she made the entire experience, both enjoyable and productive. She took the time to answer questions thoroughly throughout the process. I was also impressed by the entire Experience Team. They were always team members available to assist, and everyone was exceptionally friendly, respectful and eager to help. Thank you to Sim and the entire Experience Team for your outstanding support and dedication. It was greatly appreciated.”
“Isaiah was extremely helpful, professional, friendly, and knowledgeable on all the various verizon products. He is am exemplary employee and person that truly made my Verizon experience so worth the time and money I spent. He deserves a raise.”
“The manger Christian is great. He is very helpful. I would recommend my friends to go that store. The other staff members are also helpful. They be jamming in that store. I wouldn't mind working there part time. I like going to visit them.”
“Went there with my daughter who had phone issues and although they were very busy, they were very accommodating and friendly. Helped my daughter find the right solution and fix.”
“That’s the best customer service you could get from this store. There is a three man’s inside. They are very professional Frankely he’s the one that he assist me today. Thank you.”
“Christian is honestly one of the best Verizon representatives I’ve dealt with. I ported my phone number from another carrier to Verizon, and since day one I was having problems because nobody could activate my phone. I called technical support and even visited other Verizon stores, but nobody could fix the issue.
As soon as Christian helped me, he resolved everything within minutes and activated my phone with no problems. Excellent customer service. Thank you, Christian!”
“Where do I start Dwayne so such an amazing team member her be explained everything very well any questions I had he made sure I did not leave the store until I had no more questions he’s a valuable employee to the team he seemed like such an outgoing person I can tell he really cares for his customers thank you so much for that amazing experience”
“Dalia and steph did a phenomenal job helping me switch my family to tmobile great experience very pleasant and gave us everything we needed highly recommended this location”
“This store is fabulous! Davian was ultra informative and helpful. Saved me lots of money. Josh was very welcoming and cool!
Just visited again--November 2024--Davian saved me so much time and money; it is just such an uplifting experience to come here for phone help. Thank you again Josh for your smiles toooooo!!
Update-- thank you James!! Juan too. Such great people working here!”
“Christopher R. was extremely helpful throughout the entire process. What I wanted to do with my current plan turned out to be very time-consuming because I first had to contact T-Mobile Customer Service to complete their portion of the process.
Christopher was patient every step of the way, carefully reviewing my new plan to make sure everything was correct. When the store's system went down, he went above and beyond by calling a T-Mobile representative himself to double-check that my new plan was set up properly.
It's rare these days to receive such outstanding, professional customer service. Christopher stayed with me through a process that took more than an hour, remained courteous and attentive the entire time, and made sure everything was handled correctly. I truly appreciate his dedication and exceptional service.”
“John the supervisor helped me with my warranty and I love his professionalism and on top of that he’s funny as heck! Thank you T-Mobile for having him work at this location”
“I had an excellent experience at this Verizon store. The customer service was outstanding from start to finish. Mohamed was absolutely amazing — incredibly helpful, knowledgeable, patient, and professional. He made the entire process smooth and stress-free, answered all my questions, and went above and beyond to make sure I got exactly what I needed. It’s rare to find service this good these days. If you visit this location, definitely ask for Mohamed — you’ll be in great hands!”
“I received excellent service from Eli today at the East Brunswick store. He was informative, patient and explained every detail. He helped me figure out a way to bring my bill down while adding a few new streaming channels. He printed out forms and went through them slowly. I never felt rushed. Thumbs up for Eli!”
“Jayden was extremely helpful and went above and beyond to help me get my phone up and running after switching to Verizon from another carrier. He made the whole process easy and made sure everything was working properly before I left. I really appreciate his patience and great customer service. Thank you, Jayden!”
“I'd like for you to know how wonderful the young man that helped me, J D, was. When I first went in no one was able to help me and there were 3 people there. They all had I Phones and knew nothing about Samsung phones. Fortunately JD came back out from lunch and was able to help me. He told me that he learned alot from the last time he helped me. He bothered to learn, on his own, about my phone. I would like you to be aware of your exceptional employee. The other 3 just looked away.”
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“Good Day All
Returning customer here at the Metro by T-Mobile in south river. Jon assisted me and I must say Thank you so much. Very professional, very welcoming, understanding. Efficient, and just all around very knowledgeable. Metro has merged and upgraded tremendously. I’m so glad I walked into this store today. Very satisfied and I will be coming back to Metro from my current carrier because of the information provided by Jon on my visit today. They are doing an Amazing job over there my family has all come to this location..
Thank you again Jon I will be back with my family and we will be coming to see you…
Have an Amazing Day
Queen”