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“i hate usps but this is literally the only post office i trust. everyone is helpful and this specific usps is more organized than any other one i’ve been to. also went to renew my passport a few months ago and they were able to help me even when i forgot to make an appointment beforehand.”
“NYC post offices can really be hit or miss and this one is the best one I've experienced so far. Advice I would give is don't show up 15 minutes before closing time or expect a line and testy customers and staff. If you go early in the day you can walk right up to a window. They are efficient and get the job done and are friendly if you have your business together and don't waste their and other people's time if you don't.”
“I had a person say they did not receive my package from an eBay sale. I contacted this branch to see if they could help. I talked with Tiffany Drake, OMG was she awesome. She took the time to verify the delivery and find me a phone number for the proper local post office to call and verify the delivery. Her patience and persistence allowed me to have the information needed for this situation. Thank You so much Tiffany for your time and assistance today.”
“This very nice employee Mrs Arnold LEADSSA, very sweet and caring. My appointment was at 10:30 but when I arrived at 10 she took me in and I got my stuff done easily and left by 10:30! I really appreciate you! She’s very friendly too!”
“My dad went to the post office yesterday and a girl named Andrea was incredibly helpful and polite. She even spoke Spanish, so I didn’t have to go downstairs to translate for him. My dad was really happy with Andrea and how she treated him. It was a surprise.”
“Andrea has been the most friendly and empathetic sale associate I have ever encountered in any branch. She did not rush any of her customers and took her time to explain and listen. She has made my visit on 6/18 immensely positive.”
“I run a small business and always have a great experience shipping parcels at this post office. The staff are helpful and polite. They also have a one of the self service kiosks which is useful for sending prepaid mail when the post office is busy. Don’t listen to the grumpy old folks who moan about this place. The postal workers here work hard to help even though they are often understaffed.”
“Been a few times as it's our neighborhood spot, but never felt compelled to write a review until today. Liam was patient, kind, and efficient. I've yet to have a bad experience with any of the reps at this location, too.”
“I was compelled to write a positive review due to seeing all the negative reviews on here. I have never once experienced a rude interaction with anyone that works at this location. I am always nice to them and they are always nice back. I have even shared a few laughs with them on occasion. I think people should be kinder and nicer to those who work in public facing jobs because they have to answer silly questions all the time, and explain things that can be found online over and over again. They’re probably overworked and underpaid, and they literally support an integral part of our lives.”
“went in expecting long lines and unfriendly staff—based on other reviews—but was met with an incredibly pleasant surprise.
The team at the window was efficient and welcoming, taking time to explain and answer my questions. ie) packages left under the blue collection boxes aren’t picked up until day’s end so it's safer to quickly drop off at a window, and walking me through international stamp pricing.
Despite six people ahead of me, I was helped in under two minutes and out the door in eight. Highly recommend this branch for its speed, clarity, and friendly service!”
“I have been using this place for several years I believe since they open for business. I have never had an issue and the young man behind the desk has always been professional.”
“I visit this USPS location quite often, and I always leave with a positive impression. Even when there is a long line, it moves pretty fast. This is a small post office, and I think if someone expects faster service, they might want to visit a larger location with more service windows.
The staff at the counters are always polite, patient, and do their best to help each customer without rushing or showing frustration. I’m honestly sad to see that some people have had a negative experience here — my personal experience has been consistently positive.
The only thing I would suggest is updating the interior and keeping the space cleaner. A fresh renovation would create a much nicer atmosphere for both customers and employees.
Overall, I really appreciate this USPS office and the people who work there!”
“It's a Post Office, the rest is pretty much self explanatory... The only thing is, visitors must check in advance their busy hours and try to avoid them. Other than that, not much to add”
“have never had a problem w this post office. the employees are professional and the line moves fast. there is a self service kiosk and a separate glass closet for dropping off packages.”
“Love this place. Both the gentleman and the woman , very welcoming when you get to both their windows. Thank YOU for all you do. the woman by window on your right side is very welcoming and so is the asian man. Both very sweet.”
“both the women who helped me get a passport appointment, and the woman who did my passport application were kind and so helpful. they answered any questions i had and were patient with me. there’s several post offices closer to me but i think i will return here in the future tbh”
“By contrast with the main in Sutter Ave, in this branch, the personnel is always helpful, amazing and in good spirits. The kind of people you want in the neighborhood.”
“There's always extremely loud music blasting in the back rooms where the employees work, while the line stretches out the door. Maybe someone could take a break from the dance party back there and take a turn at one of the teller windows?
EDIT: Updating my score to 4 stars. The bald teller and the one with beard (Angel) really do their best to keep things together, help people the best they can and keep the vibe positive. This place is kind of a mess overall, probably due to underfunding, but Angel & bald guy do put in the effort. They should both get a raise.”
“This is my favorite USPS location to drop off my packages. I usually go there once a week with prepaid box ready to go and they’re very friendly and service is quick. Probably less than 30 seconds with no line. There’s rarely a line unless the customer is unsure what they want to do.”
“Convenient location but long lines. The guy with ponytail is very friendly and knowledgeable about how i could send my package overseas it was my first time mailing something there . He was very patient on answering all my questions. The other customers waiting were so rude. Rushing me to stop asking questions and to shut up. They were yelling at me and the guy to hurry up. He was very professional. Definitely be back.”
“Miss Nancy is always in a good mood and is always extremely helpful! I stop by almost weekly and she never fails to have a smile. My children are usually with me and they love her! Great service.”
“I can’t speak about the branch itself, but I need to give all the kudos to Supervisor Linton at this location. She is an exceptional representative of USPS.
After dealing with the 1800 customer service number for hours and being left on my own by my local USPS, my claim was routed to this location. I had no hope that my claim would be answered or resolved. Supervisor Linton called me shortly after the claim was received and personally took the time to track my package and try to figure out how to get it back to me. She even kept me up to date with an update the next morning and is trying to help me to the best of her ability.
I might not be able to get the desired result but the fact that she contacted me promptly and with care means a lot. I would try to give this post office a chance, even if they’re busy and in need of additional support. There’s definitely good people here.”
“Very nice professional staff, Jackie has all the qualities of a perfect customer service personal,she went above & beyond, keep up the good work,all my best to her & the rest of the staff”
““I visited the US Mail office and want to express my gratitude for the excellent service. The employee who assisted me was very polite and professional. She answered all my questions quickly and clearly and helped resolve all my issues. Great job! It’s very pleasant to deal with such attentive and competent staff. Thank you so much for the help! Ms. Vasquez you the best!”
“I had a very good experience here! The staff member who helped me (Victor) was really helpful and took the time to explain my international post options and how to fill out all the forms etc. It was very quiet when I went but given the store is so small, it can get busy very quickly so come early!”
“The two clerks here were very kind and helpful with shipping my flat rate envelope, as well as helping me prepare a prepaid flat rate envelope for my recipient to be able to send back. The other post office off Gates ave and Broadway refused to do this for me and told me I had to come here. I will only be going back to this place for sure!”
“I prefer to use this post office instead of Rugby. Yes, it's understaffed and sometimes slow like all post offices in 11203, but overall my experiences here have been good.”
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“I had a very good experience at this post office! I was mailing something, and I never mail anything so I was a bit lost. The staff explained all the options available to meet my needs, making the process easy and smooth. I was initially skeptical due to the office's bad reviews, but I decided to go anyway, and my experience did not reflect those at all. The people working there were super nice and helpful. I wanted to share my positive experience to because the people working there were truly nice and helpful.”