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“Mohammed was excellent. Very informed and helpful. He was pleasant and patient. He explain to my teenager how to care for her phone. And he showed me how to use my second line. Mohammed is great.”
“Absolutely amazing.. Sal and his team did amazing job helping me and my family better than the techs over the phone Sal and his team are well knowledge group of techs . thank you”
“I was recommended this location it is one of the best I have ever been to everything was beyond exceptionally great switch over got better deal and left with new phone”
“Elizabeth is an excellent person! I adored her she took her time to help me and transfer all my number information and my phone information. He also told me about the internet at home and it is excellent. I recommend you come here! Especially for Elizabeth, excellent customer service.”
“The best in the neighborhood!! My go to store for everything!! Great music, great vibes!! Plus plan is the way to go!!! Traveling next month to Europe, going to have a blast with my Netflix on the plane!!”
“I recently visited to upgrade my device. They assisted me in setting up my new device and helped me get a beautiful Apple Watch. I love this place because they have the best customer service.”
“Came in to upgrade my phone end up getting good deal on Samsung tablet. This is the only store I visit for all my cellphone needs. Great service from kush and his team.”
“Very happy with the service that Miss Andrea provided me during my visit, although this store is a little far from my house, it does not prevent me from continuing to come back because of the great service they give me.”
2 - 6PM 9AM - 1PM
33-16 Woodside Ave, Queens
Internet Service Providers
“Daniel was the absolute best. Took 10 minutes to get it working and went above and beyond. I would highly recommend him to anyone else looking for service. He deserves a raise and a large end of year bonus.”
“After having a horrible experience at the T-Mobile in new Rochelle we were very hesitant to visit another store.. but we came to this one in mt Vernon and what a difference!! They greeted us and took care of us! A huge shout out to Carlos who had such great customer service! T-Mobile you should really check out who u have representing your company! Def don’t go to the new Rochelle store instead come to this one in mt vernon!”
“Nick was very patient and professional. Despite the fact of being very busy he still took the time with every member of my family to make sure our phones were set up correctly. Thank you!”
“This was by far one of the best T-Mobiles I’ve been to! The staff is very attentive and goes over and beyond to make sure that you leave there pleased! I certainly look forward to returning back to this location!!”
“recently, my wife and i came into the lexington ave. store for a phone issue. Nyah Houston and Jess A. assisted both of us with our upgrades and was patient, knowledgeable, and incredibly efficient. they made sure everything was set up correctly and answered all of our questions without ever making us feel rushed.A+++++++.”
“This T Mobile store actually saved my vacation! My smartphone had no reception or internet in Manhattan. According to Telekom from my home country everything should work, so they weren't much help. I went into the business with few expectations and was more than convinced. My problem was immediately identified and a solution was quickly worked on. I was provided with a great offer and a 5G capable smartphone. And all of this without a contract or monthly fees. My vacation can now continue without worries. Thanks to every single employee on site. Greetings from Germany :)”
“Steven was extremely helpful and quick to address an issue no T- mobile rep was able to assist with online or via chat
leaving 4 stars with breakdown of:
strong 5+ for Steven
negative -5 for T-mobile, which really dropped below any bottom line of expectations
a BBB complaint re: this Company will follow”
“HAD an issue with my iPhone 13, LENNY gave me two options I could have went with I decided to do the upgrade to iPhone 15 pro he was very helpful definitely recommend him if you need any help with device or service.”
“Steph and Will made my phone bill $50/month cheaper through the 4 lines for $100/month promotion and I exchanged my old gateway for the new version with only a $10 activation fee. THANK YOU!”
“Both employees were hard at work handling issues in an impressive manner.
Brandon assisted me, he is knowledgeable, fast and focused. I was done in record time.
Exemplary employees.
Batman and Robin of optimum. ????”
“Thank you Devika for all your help today ? she is such an amazing girl.check out this location for all the great deals and ask for Devika she will give you all the great promotions!”
“The Tmobile store on 110st and Broadway is very clean and the associates are very helpful. Had the pleasure of meeting Jennifer. She’s very professional, great energy and is ready to help the customers as they walk into the store. Thanx Jennifer for assisting today.”
“בעזה״י
I had a really excellent experience at this store
Tenz provided me with an outstanding, professional, courteous and understanding customer-service experience in switching over my phone service and taking advantage of a special offer. I felt he really understood my needs and was able to work with me and make all the pieces fit.
Although my case required quite a bit of work, experience, knowledge and stamina, Tenz was super friendly and professional and stuck with me until all the i’s were dotted and all the t’s were crossed
I really don’t have words for the gratitude i had walking out of the store that day and i appreciate Tenz and his whole team for helping me get set up with a new phone and with new phone service through T-Mobile
I’m currently the proud owner of a new iPhone 17 that i love and am really thankful for the great experience i had in getting it and in getting it set up at this location
May G-d bless everyone with health, success and happiness and may everyone enjoy a peaceful and prosperous 2026”
“Felicita was amazing customer service i came in to make a payment she took knowledge me right way and her other coworker didn't knowledge me I'm going tell all my friends to come to this location because I had a great experience”
“It’s my first time here and it’s really nice. The guy saw that I had a lot of stuff and took the initiative to help me move the boxes. He is so kind and enthusiastic!”
“Lanisha helped with my account because my bill was way to high and she got me a new phone at a affordable price. If you need any help go to Ms.Lanisha her name tag say La”
“I'm a long time customer of T-Mobile (first Sprint). I bought a phone in ebay and needed a sim card and went to this store. Since I was already there, I asked if I could get the phone activated and transfer all the data/apps. The store manager, Gisselle, happened to be the available person to greet me and respond to my request. I didn't expect such a fantastic service. Not only she's super experienced and knowledgeable (17 years of experience in the phone industry), but also so patient and kind and just nice! The whole process and transfer took approx 45 minutes. So, I had time to chat with her, while she would come and go to answer to other customers, while my phones were in the process. In any case, the staff in some phone stores are known for being cranky. Not here!!! Just the best experience. Thank you.”
“Running into staff who are at work to leave smiles on costumers faces is the best feeling and I was never treated with as much love respect and patience from a staff like I did from Mairelis. Even after coming back and forth for days she never showed a sign of annoyance and always gave statements that made me walk out without my item but without a single anger and I feel like every costumer needs to come deal with a staff with that sort of capability because emotions is one of our number one components and one who can keep others calm no matter what deserves it all.”
“I love this location. the staff was very helpful to me, especially the store Manager. she really took her time to explain to me all the necessary advisements. everyone was also very friendly and the atmosphere was very positive. highly recommend this location, especially the new management. i will definitely be back!”
“I received the best customer service in my life! The employees Fred and Jaylin(I hope I spell it right) went extra 10 miles to help me get everything i wanted, everything i needed and even more! They showed me empathy and care, I cant be happier to visit TMOB on 77Th before the New Years Eve , that made my year for sure! Thank you T-mob, you do a great job choosing the best to represent you!”
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“For OTR drivers, take college points BLVD and left on 14th Avenue to all the way to the end. heres limited space to entry to the building, and you have to backing from blind spot. Staff is quite friendly.”