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“I was extremely frustrated trying to restore a new phone from a broken one. Matthew couldn’t have been more patient and cooperative working with me. He got my new phone up and running, and made sure my apps were available. Thank you, Matthew for going over and above for me. You are an asset to At&T!”
“Everyone knows dealing with getting or changing phone plans can be stressful. That being said Melvin and Gino were amazing at assisting me with my situation ( it was not an issue caused by T-mobile). These 2 reps did not even make a Commission, by helping me.This is a breath of fresh air not only for dealing with cell phone services, but also gives me hope that customer service can be what it once was. Thank you for great service at your Eastview Mall location.”
“Best Buys are good everywhere, but the Victor, NY store is a very special place. When I had to go to the Henrietta store, after having been to the Victor store many times, that is when I noticed the difference. At Victor you are treated as family, not merely as a consumer. Yes, all Best Buy personal are knowledgable, but at Victor they were willing to spend as much time with you as needed or desired. At Henrietta, I would have had to have paid $40 for a phone set up, at Victor they did it for free, not just once, but as many times as I needed it. Their Geek Squad and staff were totally at my disposable as if I was the only customer in the store. At Victor their entire staff genuinely cared about their customers and making sure they were completely satisfied when they left. Whoever is managing the Victor store must be on a personal crusade to provide excellent service to all of their customers. I must say, I rarely have experienced anything like this in my shopping experiences.”
9AM - 7PM
60 Square Dr, Victor
Mobile Phones
“Today I met the most amazing sales specialist for a Verizon Samsung product. This young man Ryan C helped me with multiple problems that were high level for me regarding my bank and getting back into it and deleting old information from Google for me. He wouldn't quit until he solved all my problems which only took 10 minutes believe it or not! He was stellar. He deserves a raise and a promotion. I will definitely be coming back for this excellent service.”
“Jeremy was fantastic! He listened carefully, explained everything clearly, and made the whole process smooth and stress-free. Professional, friendly, and genuinely helpful.I couldn’t have asked for better service.”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“Who would have thought dealing with a phone issue would ever be an easy and experience?! Let me tell you with Hannah and Don helping it was!!! They are both pleasant, knowledgeable and explain things well. I would totally recommend going here for all your communication needs!”