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“Alvin and the rest of the team here were very helpful and easy to work with. We were able to upgrade our phone, transfer and complete the process without any issues. He also applied the screen protectors on the screens. Appreciate this location and will definitely be returning.Thanks Alvin!”
“I went end to have these guys look check and see if I could save any money on my bill. I hooked up with Kris Vogel and by the time I left I had upgraded to an iPhone 16 Pro and my son and daughter-in-law had upgraded to iPhone 16’s and my bill was gonna be over $100 lessa month. Chris was very patient very thorough and laid everything out out. He did an excellent job he is a five star rep.”
“Paola was a fantastic team member, she immediately helped me upon entering the store, and was incredible patient and helpful when choosing a new phone to upgrade to. She made the process simple and enjoyable. I'd definitely reccomend her for anyone coming to this AT&T store, she is super kind and friendly. Thanks for a great experience in store.”
“Tristan and Cole were fantastic! Knowledgable, professional, and courteous employees. This was by far the best experience we’ve ever had when getting new phones. Highly recommend.”
“All I can say is IMPECCABLE service!! They diagnosed my phone issue accurately, honestly and extremely reasonably priced. I was told exactly when my phone would be ready for pick up and it was ready within a few days!! I'm totally satisfied and appreciate the amazing customer service and work that was done on my phone. These guys are the real deal and they were so very nice!! I highly recommend them and any future problems I'll definitely be back!!!”
11AM - 6PM
90 Concord Commons Pl SW, Concord
Mobile Phones
“Went to other concord location. they weren't able to help came straight to this location and Ariana helped me out with no issues I really appreciate with her taking her time will come back to the location definitely recommend this store. Love her attitude and her ethics and her patience sweet girl she deserves a raise don't lose her cricket.”
“Wan is top-notch!! He was very patient, very professional and has great customer service skills!! We will not go to any other Boost store because of Wan and his knowledge of cell phones and their issues AND Mostly because he knows how to interact with his customers on a personal AND professional level!! Wan is in my opinion a very valuable asset to the Boost family!”
“Definitely best place to go when u need service the women here is very sweet and nice on top of that can answer any questions you have as well anyways thank for your help with switching!”
“I had really bad service in previous carrier and my phone wasn't working properly. I stopped by to see what deals they have and they rep was able to give me a really good deal when I switched”
“Store manger was so helpful , called him back because of the rebate program not working and he took the time to fix it and got me approved for the rebate , he was the only one in the store the day I went and he was super hands on with each customer and very knowledgeable”
“Went to Verizon regarding an issue with my voicemail not alerting me of phone call messages. Tech Specialist, Greg, listened attentively and began troubleshooting the issue. I learned that my VPN needed to be "off" for phone and voicemail. Greg tested the voicemail, but it still was not working properly. He called Verizon tech support, and we learned that approximately one year ago, someone had "call forwarded" my number to a number I did not recognize (wondering if/how my phone was hijacked). Verizon was not able to see who my voicemails were going to, only a local phone number. Verizon was able to confirm that the forwarding number was not a Verizon number. We were told to call *73 which "unforwarded" my voicemail. Greg, thank you for your diligence, patience, and expert assistance to resolve the issue.”
“The lady couldn't help me because the system was down but she was so much more respectful compared to the other boost mobile in kannapolis near family dollar. I paid my bill through the app and I have a receipt from my bank and a text from boost but they are still saying I didn't pay my bill and will not turn my phone back on. I don't know what else to do to get my money back. I someone knows please help me.”
12:30 - 6PM
1480 Concord Pkwy N Unit 50, Concord
Mobile Phones
“Kimberly, Sebastian, Paola was so great with service. I came in with a hot head about
T-Mobile and wanted to leave after 3 years of commitment. But they approached the situation calm, also with the best customer service and tackle the issue. I’m so thankful for them now I can continue more years with T-Mobile.
They deserve ALL STARS. Thanks so much!!”
“It is a good place to buy cell phones at a good price, but the signal is terrible. It has been almost two years old and the signal quality is too slow.
The payment for the service is increasing every time and the service is increasingly decadent.”
“Awesome experience! Went in to switch from another carrier and Amber was FABULOUS. She made the whole experience simple and easy. She deserves a 10 if I could have selected that.”
“Visited the store for phone troubleshooting and received a warm welcome. Arpana offered exceptional support, quickly identifying the problem and providing additional knowledge about phone accessories. She also assisted in setting up an additional line for my soon-to-open business. Great appreciation for the excellent service!”
“I went to the T Mobile inside the mall, needing help with my device. I was greeted by Michelle Burke who was friendly, helpful and troubleshooted my problems quickly and efficiently. I would highly recommend her for your phone needs!”
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“Jamie Scott was so helpful with ordering my new iPhone. Due to my crazy work hours I didn’t want my phone shipped to my home and he helped me order my new iPhone which would be shipped to their store! Thank you so much it was so refreshing having someone actually help me after having a negative experience at another store!!!”