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“Wendy and Jeanine are the best! I opened a business account after much review. Wendy greeted me and shared all the bank had to offer. She was professional, thorough, and kind. Jeanine opened the account for me and displayed the same attributes. I chose this location based on other reviews. However, experiencing the process on my own helped me to appreciate the bank’s consistency in customer service.”
“Josh is fantastic! He had a really busy day and fit us into his schedule to make sure all our assets are properly protected with the correct paperwork. Thank you so much Josh!”
“Wow; just wow. What a breath of fresh air these folks are. Absolutely FANTASTIC personal service. Having dealt with many banks over my life, this branch stands head and shoulders above the rest. First of all, when you call the number, you get an actual person, who is located at that branch. My current credit union branches don't actually have phone numbers; it's just the national line, with the annoying prompts, that never lead to where you want them to. On top of that, they are actually helpful here! I called to ask a question on my account, the manager told me she'd check in on it; and BAM! 2 minutes later I get a call, with a solution. Amazing!
Having the piece of mind that if an issue ever arises with any of my accounts, I can call and get an actual person-- who is willing AND able to help--is priceless. I can't say enough good things about them.
It doesn't hurt that they're friendly, local people. They seem to have mastered the balancing act of having all of the features/perks available at large national banks, but with the truly personalized and top notch customer service of a tiny community bank.
TLDR; I've used a bunch of banks in my lifetime; this one is truly different. Amazing. If you have any doubts/questions, just call. 1 minute on the phone and you'll know you'll be taken care of well here.”
“Fantastic experience with Renee Hayes at the Fuquay Varina branch of Fidelity Bank! Renee was friendly, proactive and very efficient in helping us open a new account. Can’t recommend her highly enough!”
“I am not a customer there anymore, although I used them when probating an estate. I found someone's First Citizen chip card,so I dropped the physical card at the bank.”
“Olivia is an excellent teller. Kind and patient and precise. She made my experience a pleasant one today. I am happy to have stopped at this branch today and was pleasantly surprised by the excellent customer service not only I received but I observed her giving to other customers while she was handling my transaction. Multitasking at its best! Keep up the good work Olivia”
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“Visiting Fuquay-Varina branch to open my new accounts with Ms. Kathy has been a true pleasure. It was swift and very informative. Other branch employees were also helpful with any troubleshooting issues I may have had setting up mobile banking. Even after assisting me with mobile banking issues Ms. Zoi called me to make sure I was all set and if I had any other concerns. What a great start to relocating to North Carolina. Thank you 🙏🏾.”