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“Best little diner around! It was the first visit for my wife and I. Waitress and all the staff we came in contact with were really friendly, and the food was great! We'll be back soon!”
“Thanks for the excellent service. Easy to schedule and very communicative! Screen is perfectly repaired. Appreciated the call asking to move forward the appointment if I was available. Great technician. He was friendly and professional!”
10AM - 7PM
5600 Albemarle Rd # 600, Charlotte
Mobile Phones
“I come here all the time to get different services done to my phone. I come time and time again because Iam never unsatisfied with the services I receive from them.”
“Went to a store in Walmart they couldn't fix it. Came to cell phone repair store Arthur told price wasn't going to be what I wouldn't to see but he could fix it. Arthur checked his data gave me a time when to come back. When I came back the phone looked brand new. Thank you Arthur for coming through in a big way. Give CPR a chance it might just save your device ?????”
“Ommgg I just wanna say how good stephanie was first off she was by her self the biggest rush I have seen at a metro pcs store and for her to be alone and be working so fast and making sure to satisfy her customers is just top tier please please give her raise her work ethic and customer service was marvelous while she ensured to get too everyone and solve all their needs. That store deserves to be hers the way she conquered it. Shoutout too you Stephanie you definitely the star of the store and the best representative I might come back to the service just for the customer service from her.”
10AM - 2PM
8505 Lawyers Rd A, Charlotte
Mobile Phones
“John is hands down the best! I’ve had my iPhone screen fixed by him multiple times and he never disappoints. I literally went during my lunch break and was in and out in about 15 minutes. Super fast, great quality work, and the best prices in Charlotte. John is the MVP!”
“Nate at Verizon deserves serious recognition!
Nate helped me through several purchases over multiple visits, and his patience and dedication were incredible. He assisted me with upgrading my phone, purchasing two watches for my children, and then took the time to connect everything and work through multiple issues right there in the store.
He spent several hours helping me and never once made me feel rushed. He even let me choose the phone numbers for the new devices, which meant a lot to us. Every time I came in, Nathan was fully present, knowledgeable, and genuinely focused on making sure everything was done right.
Customer service like this is rare. Nate went above and beyond, and Verizon is lucky to have him. He deserves best employee award and a promotion for being so helpful and patient.”
“I cannot say enough good things about Smart Phone City and especially Donnie! He is always beyond helpful and truly goes above and beyond every time I come in. I’ve been getting my phones repaired here for years because the service is consistently reliable, the pricing is great, and everyone who works here is friendly, professional, and genuinely cares about their customers. On my last visit, Donnie even gave my little one a small flip phone they had, which absolutely made my little one’s day. It’s thoughtful gestures like that and the consistent quality of work that keeps me coming back. If you need your phone fixed, Smart Phone City is the place to go. Donnie and the entire team are the best!”
“Switching from t-mobile to at&t was a pleasure. This store delivers outstanding customer service. My bill will be very similar to what I was paying, but my family and I will get the newest iPhone 17, plus insurance on my devices with the ability to upgrade every year. This will be the store I recommend to everyone. Great job to the staff and manager in charge!”
“This place gave me amazing customer service! They were the only place of 5 I called that had the screen for my galaxy s21 in stock. I was quoted a comparable price to all other places I called.
They fixed my sons iPhone 11, in 10 minutes and my phone in a couple of hours. When I picked up the phone, I was informed that my screen was not the issue it was something else and they repaired it for me, and were only charging me labor, $100 less than what I was quoted.
The HONESTY of the shop to tell me this instead of just charging me the quoted amount and just leading me to believe the screen was replaced, is admirable and although I hope I won't have the need to return myself, I will definitely send anyone I know needing repairs, right on over there!”
“My first experience here was great. Arnold one of the employees was a great help in choosing a new phone plan. I appreciate the honesty and transparency of the workers and the company. Would definitely recommend”
“Henry is very professional he spend almost 2 hours with me bc I didn't have my account number and transfer pin and he get it for me good service Henry the best bc others store didn't want to help me”
“Lyndsay is Amazing! My husband and I always wait for her to assist us with our cell phone needs. She is not only extremely knowledgeable, but also so very sweet. Always an exceptional experience! ?”
“Starkisha provided excellent customer service! She had such a friendly demeanor and was very patient while helping me try to transfer my data from one phone to another. Although the issue couldn’t be fully fixed that day, she explained the situation clearly and offered to have her manager assist me the next day. I really appreciated her professionalism and kindness.”
10AM - 7:30PM
7146 E Independence Blvd B, Charlotte
Mobile Phones
“Huge shoutout to Freddy. Not only did he kindly take me as a walk-in at 3:45 on a Sunday when the shop was closing at 4, but he also repaired my back camera in under 20 minutes. He showed outstanding professionalism, kindness, and genuine respect for me as a customer. From what he shared about himself, it’s clear he takes real pride in his work. If there’s any mobile phone repair business in Charlotte that deserves every customer it gets, it’s this one. Freddy, you’re the man - more people should aspire to provide service like you do. Highly recommend this business.”
“Vanessa was extremely kind, great pace, and very good at communicating. She helped us get in and out and also recommended us some great deals we will be back very soon!!!”
“Javier was great to work with—he multitasked between myself and another customer and added screen protectors for both me and my son. Definitely worth the wait.”
“I was served by Tamar, the salesman, who was the only one in the store. There were de two buyers besides me. He made time for all the customers and did a great job. Thank him very much for a job well done”
“Shout out to Dylan and Noah!
Finally! After over a month spending hours on the phone on several occasions with technical support, even with tier two level support trying desperately to connect my new Apple Watch to cellular service! I even visited a Verizon store in Matthews NC and my problem wasn’t resolved. So on November 4, 2025 I decided to go to the Verizon store here at 9020 Albemarle Rd. in Charlotte NC without an appointment. I was immediately greeted by Dylan and was assured I would be help as he finished with a customer he was assisting. After a few short minutes, Dylan asked how he could assist me. I spent time providing the problem and history that I’ve had since receiving the Apple Watch. Once I revealed I had spoken to tier two support, both Dylan and Noah who overheard me looked at each other. One of them stated if tier two level support didn’t resolve the issue, we certainly may not be able to. I informed them that I’d like them to try and I wouldn’t hold it against them if they were unsuccessful. Between the two of them, they resolved my issue within a reasonable amount of time. I left this store completely satisfied and with my Apple Watch on cellular service and paired to my iPhone! These two gentlemen are more than deserving for promotion and pay raises!”
“Excellent service! My phone was fixed in less than 5 mins! As soon as I walked in, he had the equipment ready and got me in and out in no time. Highly recommend!!”
“I went to different locations and only in this one did the girl tell me that she could try to exchange my things and although it was not guaranteed, she did so.
10 stars if possible”
“Gregory provided the highest level of service, as we switched to AT&T from Verizon. He was very personable, demonstrated outstanding interpersonal skills, and he was highly competent with his understanding of the inner processes of our new cell phones He was also patient and made us comfortable. I would recommend him to anyone. Being in Customer Servive myself for over 50 yrs., I would put him in the top 1% of customer service professionals.”
“Go see Lex! She is AMAZING ?
So knowledgeable, patient, and kind. I've been to numerous stores and she is the best AT&T employee I have ever had the pleasure of working with!! We almost left this company and without knowing, her customer service skills is the reason we didn't take our business elsewhere.”
“Muhammad did a great job today, A+ for him ? He did help me out to restore my service & upgraing to my new device ❤️ efficiently & professional way, I love BOOST, & I highly recommend this place to everyone ❤️ ? ✌️”
10AM - 8PM
6404 Albemarle Rd Ste D, Charlotte
Mobile Phones
“Arrived as soon as they opened, and we were greeted immediately. Had some issues going on with a phone, and while the issue could not be resolved immediately, we still received great customer service. Located off Albemarle Rd. Beside a Fitness Connection with plenty of parking spaces to choose from. It's kind of a sketch area, but no issues at all. Wouldn't mind returning if I ever need to.”
“I would like to thank the representative at Kilbourne store in Charlotte NC for going out of her way in helping me get my photos transferred to my new phone. Thank you again Noris once again”
10AM - 5PM
1720 Windsor Square Dr, Matthews
Mobile Phones
“I came in sad that my phone was not working but left with a smile! Thank you for great customer service and being to fix my phone like new! I even left with a privacy screen protector!”
“I had an amazing experience at Fix A Phone! My son accidentally got the SD card stuck in his Nintendo Switch, and I was worried it couldn’t be fixed. The team was very professional and helpful from the start. They took the time to look at it, explained the issue clearly, and even ordered the part needed to repair it. I really appreciated how friendly and patient they were throughout the whole process. Highly recommend them for any device repairs they truly go above and beyond!”
“Shar is da Star! Incredible and efficient not to mention friendly and kind. After my experience at the Wesley Chapel store, this was truly a turnaround. Come see Shar!!!”
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“I came to this location because the one in Matthews Festival was closed around 3 pm, which I found very strange. I was lucky not to wait long and Mike and Austin helped me out a great deal. I needed to add a line to my plan and do couple of upgrades, and Mike really helped out, then Austin finished the process. Very grateful for great deals and all the perks that were offered! I definitely recommend this location!”