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7:30AM - 7:30PM
9935 Rea Rd Ste D, Charlotte
Mailbox Centers
“I have been a regular customer for over the past 4 years and hands down these guys are the best. Their customer service is outstanding and every time I walk in, they go out of their way to greet me and ask if they can help. They always make my day a little easier. Keep up the excellent work.”
“These UPS Store employees are consistently wonderful to work with and excel in everything from within the print department to ordering supplies to communicating, getting everything done in an accurate and timely manner, and excel all the way up to management.”
“I don’t leave many reviews But it felt it necessary this time! This is by the best Ups store in the charlotte area the owners and staff are very courteous and professional!! I highly recommend them !!”
“Printed off several pictures of a recent trip I took with my family. Jai and his other coworkers really went above and beyond to help me understand what my opinions were for my various pictures and really took the time to make sure I was happy with the end results.Quality of service, speediness, and attention to detail definitely seems to be a common theme for this store. Would highly recommend this store to anyone in the area!”
“I've used this location several times. The staff is always helpful, funny, and the store has all sorts of extra goodies, cups, cards, lovely bags. I enjoy doing business with them.”
“They guys are great! They do a lot of printing of plans for me and today the did some computer work for a PDF file and they got it exactly how I needed it. They are definitely your go to place for large prints and PDF custom work. Thanks UPS Indian Trail!!”
“The customer Service is out standing. The young gentleman Brandon. Couldn't ask for anyone better. Only person there but still went out of his way for extra assistance. ?”
“Shelby was great. I went there to ship a return and the process was quick and easy thanks to Shelby. In the process, I left my phone in the box. Reached out to Shelby via phone call and she put my phone away until I got back. Was very pleased with the customer service exhibited and she had great energy. Thanks Shelby!”
“Just finished visiting this store. Jai went above and beyond to not only help me but multi-task helping other customers at the same time to make sure everyone was helped in a timely manner.Not only was he notarizing for one customer, he was also sending a package out for another, helping a third client return equipment to an internet provider, all while asking what modifications and sizes I needed on the high quality pictures I was printing. He and the other employees in the store really seem to care about the customer experience.I have always had a great experience at this store and will certainly be going back to print photos, notarize future paperwork, and ship packages in the future.Highly recommend this store!”
8:30AM - 6:30PM
2217 Matthews Township Pkwy D, Matthews
Mailbox Centers
“Great customer service
I’m a busy realtor and this store is my office basically
They always help me with all my Open House materials
Awesome team!
Thank you ;)”
“Customer service rep Mike really knows how to treat patrons! He smiles, greets you, asks about your day. It’s so refreshing in a busy world. I appreciate his attitude and his service!”
8:30AM - 6:30PM
3116 Weddington Rd #900, Matthews
Mailbox Centers
“Scheduled my I9 appointment here randomly. I read a bunch of the reviews and immediately thought, “I’ve got to meet this guy, form my own opinion.” He is cool. It was quick and easy. He made conversation. I was done in less than 10 minutes. 5/5 recommend. (Don’t start no ish, won’t be no ish.)”
“Received AMAZING customer service at this UPS location just now! Brittany Thompson you are appreciated!! You made an otherwise slightly stressful experience- seamless— and you did it all with a smile and incredible patience with me- BIG thank you!!”
“I started visiting the Colony Rd. location, a few months ago. I knew instantly, by their demeanors, and the unfriendly way that I was greeted (if at all), that the two middle-aged ladies would be problematic. However, I quickly changed their attitudes, by striking up a friendly conversation. Basically, killed them (no, not laterally) with kindness—haha. It works every single time! I no longer dread going to this convenient location!
UPDATE 8/3/24: New, younger employees. Very friendly and extremely helpful. One young lady went out of her way to assist me with bringing in a very heavy parcel—without me asking for assistance. I do believe that the owner has taken note of the negative reviews, and is making changes to make this a welcoming store.”
“Shout out to the staff at this store. They are always so busy taking packages from customers so my problem was handled with ease and professionalism. I stopped in to ship a package to realize a few hours later there was an item in the box that was not supposed to be in it. Went back to the store and the young lady who helped me graciously looked through all the boxes - found mine and helped me find my missing item!! Thank you for your help!!”
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“The old man is fine. No cordiality, and no patience of entitlement. I don't like him, but he does a good job.Be respectful and mindful and you will receive the same treatment. He actually does smile if you've got a head on your shoulders. The customer isn't always right, that's some dinosaur mentality.Also, 1.70 to print is a lot for you? Go buy a printer. You wouldn't be at a PostNet to print a single sheet of paper if you had the wherewithal to do it yourself, not even a family member or friend you get along with that might have a printer? So many Karens in this area writing reviews.”