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“I had two small print jobs - 30 booklets with cover in color and black&white inside, and 64 certificates on heavier paper. I can't thank them enough. Excellent quality, timely communication and fast turnaround, coupled with reasonable prices. Can't go wrong here! Also, the booklet stapling was perfect - I had tried a different job somewhere else, and it was not.”
“I've been to this Postal Annex location twice, once to have some paperwork notarized, once to ship some items.Employees are friendly and helpful. Store is clean, and well stocked with mailing supplies, gift items, and cards.Four stars though. for two reasons. One, while they offer USPS shipping, their prices are significantly higher than at the posy office. Two, they don't provide a tracking number when you ship via USPS there.I brought in some items this past Friday evening, to be shipped via USPS. I paid $20, when the post office would have charged about $13. I was not given a tracking number, and told to call in a day or two to get it. My package was only being shipped to a nearby Cleveland suburb, yet the recipient still hasn't received it, and I have no way to track it. Very frustrating!”
“I just wanted to say that Shelly has excellent customer service. Every time l go to the store she is always warm and healthful and smiling. I just needed to let someone know that. Thank you.”
“We only come to this location as the staff is always so friendly, welcoming and helpful! The store is very clean. When we come even if team members are busy with other customers they always acknowledge our presence”
“The store was well organized and clean. The assistant asked what I needed when I walked in the door, escorted me to the self-serve large scanning equipment, and then to my surprise immediately proceeded to perform the 3 scanning jobs herself as I must have appeared unfamiliar with the machines. I really appreciated the young lady's assistance, and she didn't miss a beat as she occasionally stepped away to help other customers as needed. Her name was not on the receipt for my Saturday 3/16 visit at 3:36p, but I couldn't thank her enough for being professional, friendly, and knowledgeable about the proper scanning settings to make sure my architectural scans were legible and complete!”
“After finding out how the first shipment of my boxes arrived via UPS (nearly completely destroyed), I opted to use FedEx after remembering the great experiences I had with shipping items for my previous place of employment in the past.Even though this specific location was a little bit longer of a drive to carry all my items compared to the UPS location, I figured that it was better safe than sorry as I was going to be repeatedly shipping a lot of boxes for the next few foreseeable months at the time.Rachel, Lisa, Laurie, and Don have all taken turns helping me to ship my items with utmost care and professionalism but there was one team member who just happened to be there the most whenever I would come in to ship my items.Rachel was an absolute professional and a delight to talk to at the end of the day after hauling my large shipments over this location.She would move with grace and speed to make sure I had the right type of shipping service for all of my boxes (some had lithium batteries) as well as any additional insurance or extra services I may require (like signature upon delivery and fragile stickers) and always made sure to check with me if anything else was needed.Since I needed to pair the items with their corresponding FedEx shipping labels, she was very fast and accurate in sticking the tracking label close to where my box names were, which I appreciated very much as I needed photographic evidence for the predestination tracking I was doing.I was here several times a week and at one point, almost every day to ship out items daily. I have shipped probably around 80+ boxes in various sizes at this location since my initial visit and am happy to say all of them arrived safely at their destination and in GREAT shape! (Many kudos to the FedEx handling/delivery team as well.)At one point, I didn't have a box for some of the items (swords and camera tripod equipment) and Rachel made a great recommendation for the perfect box the items would need in order to arrive safely at their destination. Needless to say, yes the items did arrive safely and the box itself was ALSO in fantastic shape at the destination!Thank you so much to all of the staff at this location for making my time here absolutely pleasant and handling my items with utmost care and consideration and highly recommend this location for everyone for all your shipping and packing needs.”
“Used the print service for a Canva design- my order was ready SUPER fast, and the employee at the print center was friendly at pickup. Will absolutely use their services again!”
8:30AM - 7PM
8984 Darrow Rd Ste 2, Twinsburg
Shipping Centers
“Employees working at this specific UPS are amazing. They’re friendly, helpful, engaging. Unlike the Hudson, UPS, I was so pleasantly surprised the first time I came to the Twinsburg Uupper yes because they were open a little later than our more local one. We got that right as they were closing and still they were wonderfully kind and helpful. The second time I came it wasn’t your closing but again reach service. Service is so great. I had to make sure I did a review. I’ll go out of my way to go to this UPS because of people are so nice here.”
“We've shipped with Falls Pak & Ship a number of times, and are delighted that they're near our office. Excellent work. Thanks so much, Scott and team!”
“I am so very satisfied with the quality and professionalism of this particular center. Super friendly and accommodating. I made a mistake with my online order and without hesitation they corrected it. Now that's excellent service. Thank you Heather!!”
“This shop is complete with everything you need in shipping and printing. You can track packages with their computers, or look up items. You can use their printers if you don't have one at home. The print shop is big and offers all kind of printing services. Need a box? Boxes come in all sizes and with decorations. Stop in to learn more.”
“I have been coming here about once a month for the past 6 months. There are always a few other customers in the shop each time, to my surprise. They carry a good selection of office and shipping supplies, which are reasonably priced. I was looking at a yearly planner, with a FedEx brand label, that sold for $8, which was actually better than the one I bought from Amazon at the same price.”
“This UPS store is run so well, that I always choose UPS shipping over all other carriers. It is convenient, reasonably priced, and guarantees shipping. I love working with UPS. And the people who work in this store represent UPS well!”
“I went to this location today after going to the location on Mayfield and Richmond the last two times. The assistant manager helped me and she was nice friendly, helped me return my item. I was happy. Sometimes returning items on Amazon is difficult. Mayfield will not help you. The University Hts store was clean, the mgr was happy to help and I wanted to tipher. Thanks so much!!”
8:30AM - 7PM
12600 Rockside Rd, Garfield Heights
Shipping Centers
“Every time I've gone to this UPS Store, I've had a really positive experience. The owner and the people who are working for her are very friendly and helpful, and competent. I had a bunch of presents I needed to ship for the holidays and they wrapped them perfectly and helped ensure that my packages arrived in time. Every time I need to get something shipped, I come here.”
Open 24 hours
2458 Edison Blvd, Twinsburg
Shipping Centers
“Working with Raging Wolf Solutions LLC has been a great experience. They are very professional, efficient and reliable. Their communication is clear, providing accurate load descriptions, which is crucial in our line of work. We highly recommend them for their outstanding service.”
“I went in to return an amazon package (which amazon sent in the manufacturer box) and apparently amazon won't accept it in the manufacturer box. So the store manager Chad worked with me and helped me call Amazon so they would pay for the shipping so I wouldn't have to. He gave me the number, talked me through the process and was so patient and kind. Great customer service! Thank you Chad!”
“I frequently drop off my packages at the UPS Store, and I'm always impressed by their friendly staff and efficient service. They make the process quick and hassle-free, ensuring that my shipments are handled with care. The convenience and professionalism of the UPS Store keep me coming back every time I need to send a package. Highly recommended for anyone looking for reliable shipping services!”
“I had to get 200 pamphlets copied for a funeral and when I went to pick them up, not only were they beautiful, Maddie went out of her way and folded all 200 for me. It helped me out so much during this stressful time! Thank you Maddie”
“Initially I was frustrated because Bryce didn’t understand how I wanted the document stapled. When he tried the first time, it came out incorrect. However, my frustration soon was pushed aside in part by his attitude. Even though I was frustrated that he didn’t or couldn’t print it correctly, he was calm, polite, and tried to understand exactly what I wanted. He asked another associate, Kawanna, for assistance. In the end, he knew how to do it after she explained and my mom’s obituary was perfect. I applaud Bryce for his customer service skills. In fact, the entire team and store manager all were helpful to their customers. Kudos to management and the team for being patient, courteous, and professional.”
“I spoke with a GREAT! Customer Service Representative, at the printing desk- Elisha.She was friendly and professional with all the customers who needed her assistance.She is very knowledgeable, patient, friendly, and gave me additional information about labeling for a project, I am working on.She was encouraging in assisting me with a printing project. Elisha gave me the tools, to get me started, and convinced me to come in and have my printing done by Staples Printing and Marketing team.Elisha spoke in high regard, and confidently about the Printing and Marketing team, and their expertise.”
“The woman who works here is a rock star. I didn't have the cohones to peer at her nametag to do a shoutout. Anyway, she obviously deals with a lotta bs. And yet, she still went out of her way to make my day. :D It's still making me smile. Thank you!!!”
“On Monday, 2/26 I called the store because of a dispute I had with an online academy which was withholding a refund after they received the returned shipments on 2/13. Unfortunately, prior to calling I had no way to prove or verify this information because I lost the receipt with the tracking number for both packages. I spoke with a gentleman by the name of Matt. He was extremely kind, patient and caring. He went above and beyond his duties and call of service to help me out in this matter. It was after store closing hours, he kept to his word to give me a call back after he was finished helping all of his in store customers, simply to help me recover the tracking number and details for the returns. He even helped me to verify who signed for the returned shipment. With the recovery of this information, I was able to provide proof of the return and get the aid that I needed. I am extraordinarily thankful to have received such great care which I don’t take for granted in this day and age. Matt is an outstanding manager and employee and I was so pleasantly surprised and thankful for his exceptional customer service. I’d give 10/10 stars if I could! So much so that I willingly looked for days for a customer satisfaction survey to take and inform UPS of the great care I received from Matt, but unfortunately I was not able to locate one. However, going forward, I will continue to return to this UPS store for our family’s shipments and will encourage others to do so as well. I hope Matt stays around, and others like him are onboarded, truly one of a kind! Thank YOU!!”
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“My live animals arrived healthy on every occasion. They were prompt, but need to up date their tracking system computer program. The poor lady had the hardest time due to faulty computer issues. I reccomend this place.”