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“Joe P... And Ms Watts went above and beyond to help me with an extremely difficult situation with my phone service.. The team worked diligently worked to fix a problem created by another store I will FOREVER come to this location for my t Mobile needs”
“The assistant manager David helped me set my watch up that I got online super helpful and friendly even shared conversation about non work things if your in the area go to this store and see David. Excellent service!”
“Picked up a router in Macedonia around 5Pm Friday, my bad for not getting the dudes name but great service, just had to plug it in when home, employee did everything as I sat there. Nice to see employees that know their job. Thanks, Lee”
“I have worked with various providers over the last couple of years, Easton is by far the best, I recommend them to all of our clients. They have some of the best staff you will ever have the pleasure to work with, they are friendly, professional and quick. Issues/requests that would take other companies weeks to resolve are typically handled in a matter of hours with Easton. I cannot speak highly enough of Easton.”
“I dealt with a sweet young lady named Ava she’s a beautiful lil thing and extremely helpful Ive been to at least a dozen stores tmobile stores in the last year or so and none have offered me the S tier customer service I got dealing with Ava she was able to get me a watch for free and made my bill cheaper. Also did I mean took she’s easy on the eyes?”
“Jasmine was able to return my old equipment and set me up for new internet! We were able to get me the best vaule. I will be back for mobile service hopefully soon!!”
“Brianna was amazing she got me in and out as fast as she could while clearing up something that was mishandled by a non Corporate store. Will def shop at this store in the future for my phone needs. Lesson learned I will never go to another non corporate store again!”
“My Dad and I visited this location to have services corrected and established. Entering the office, I was immediately greeted by MAYA. She was efficient and kind, and warm, and handled every request with diligence. She assisted with every detail concerning updating my Dad’s service, and fixed everything as it pertains to my parents previous service w/Spectrum.I do regret having to leave in a hurry to make another appointment for and w/my Dad, and not completing a service upgrade that she pitched; and that I was highly interested in signing up with her for… Thank you Maya, and forgive me for not returning and finishing with you. ??I recommend this location, and would always visit here for any in office needs, because everyone on the team there were pleasant and well familiar with their company’s products and services!Thank you again Maya!??”
“This location was amazing. As soon as I came in I was greeted and placed in line. Waited 5 minutes to be helped by associate AJ who was so patient. I came to transfer a phone but we had to update. I was there a few hours. When problems occurred no issues were had when we had to call corporate for overrides. Thankful for AJ and the management for assisting with my needs. I'm not a technology girlie so it's very appreciated.”
“Rachel and Ramon were amazing!!!! My phone was off for a fed days and they were wagered to assist me quickly. They’re very efficient and professional! Thanks again!! I highly recommend this location!!”
“I went in to upgrade my iPhone. The employees were really nice and very helpful. I didn't catch the girls name that was helping me but she was very patient and helped me transfer my stuff from my old phone to my new phone. It took forever (lots of crap on my old phone) I left and went to the store really quick and came back and just hung out with the employees until my phone decided it was done haha then she helped me to set my new phone up and made sure it was working before I left. The store gets a lot of people but they were pretty much in and out quickly.”
“Solid experience upgrading my phone here. Besides waiting a bit because I didn't set an appointment ahead of time, the staff was very informative and helpful.”
“There's no way that this store & the Mayfield Heights store are the same company. Tierra was wonderful. She listened without cutting me off. She couldn't solve my problem but got her manager in no time flat who also couldn't help. However she was able to get someone from corporate on the phone with me in minutes. Unfortunately, that guy kept talking over me also but finally put his supervisor, Curtis, on the phone who stopped talking & listened & said oh you're right there shouldn't be a downpayment on anything that's free. Thank you Tiera & Curtis for solving my problem. I hope you both get raises, promotions or at least acknowledged for retaining a 13 year customer. Guess I spoke too soon. Curtis was supposed to call at 4:30 to complete the correction, it's 5:06 & no Curtis. We'll see what next months phone bill looks like.”
“I had zero wait time on a Wednesday at lunch time. Two sales reps greeted me and Layla (I think that's her name) immediately diagnosed the problem with my phone, told me I did NOT need to buy a new phone when I was sure I did, and was very patient with my questions and lack of knowledge. I had absolutely a five star experience and when I do need a new phone, I'll be buying it here.”
“Just left after speaking with Christian. He was polite, professional, and very helpful despite being the only one working in a busy store. Great experience due to his wonderful customer service!”
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“The North Royalton Verizon store is the best store in town. It's way better than the Verizon corporate stores that are in Parma and Strongsville that I visited but had to wait long waiting times just to see a rep and then had bad service. Both those stores just wanted to sell something to you and get you out of the store. Damien at the North Royalton store was excellent. He took the time to find out what my needs were and then directed me to the phones that would best meet my needs. He also was very knowledgeable with the products Verizon has to offer. I also received the best deal on a new phone then any other store around. That's why I bought my phone at this store. I will highly recommend the North Royalton Verizon store to my family and friends when they are in a need for a new phone. Thank you Damien for the excellent service that you provided me when I was at your store.”