Mailbox Centers near Garfield Heights, OH

“Every time I've gone to this UPS Store, I've had a really positive experience. The owner and the people who are working for her are very friendly and helpful, and competent. I had a bunch of presents I needed to ship for the holidays and they wrapped them perfectly and helped ensure that my packages arrived in time. Every time I need to get something shipped, I come here.”

“I've been to this Postal Annex location twice, once to have some paperwork notarized, once to ship some items.Employees are friendly and helpful. Store is clean, and well stocked with mailing supplies, gift items, and cards.Four stars though. for two reasons. One, while they offer USPS shipping, their prices are significantly higher than at the posy office. Two, they don't provide a tracking number when you ship via USPS there.I brought in some items this past Friday evening, to be shipped via USPS. I paid $20, when the post office would have charged about $13. I was not given a tracking number, and told to call in a day or two to get it. My package was only being shipped to a nearby Cleveland suburb, yet the recipient still hasn't received it, and I have no way to track it. Very frustrating!”

“I just wanted to say that Shelly has excellent customer service. Every time l go to the store she is always warm and healthful and smiling. I just needed to let someone know that. Thank you.”

“I used this UPS location on 7 St Clair Ave in Cleveland to pick up, pack and ship an item from Ohio to Boston, MA. Jonathan and the staff here are the experts! Package arrived on time and in great shape. The staff were friendly, I was able to do everything over the phone. I didn't have to leave my office! I would highly recommend them if you have shipping to do in the areaGreat service!”

“We frequent this UPS location often as the staff is friendly and no hassle. Have tried other locations in the area and always regret that choice and come back to the one NR as it never disappoints! 5 stars all around here! Keep up the good work!”

“A few of the reviews say the employees here are rude. I’ve never had a problem and I’m always in and out within a couple minutes. As soon as you walk in the door the staff comes out from the back of the store to assist.”

“I went to this location today after going to the location on Mayfield and Richmond the last two times. The assistant manager helped me and she was nice friendly, helped me return my item. I was happy. Sometimes returning items on Amazon is difficult. Mayfield will not help you. The University Hts store was clean, the mgr was happy to help and I wanted to tipher. Thanks so much!!”

“I went in to return an amazon package (which amazon sent in the manufacturer box) and apparently amazon won't accept it in the manufacturer box. So the store manager Chad worked with me and helped me call Amazon so they would pay for the shipping so I wouldn't have to. He gave me the number, talked me through the process and was so patient and kind. Great customer service! Thank you Chad!”

“I had to get 200 pamphlets copied for a funeral and when I went to pick them up, not only were they beautiful, Maddie went out of her way and folded all 200 for me. It helped me out so much during this stressful time! Thank you Maddie”

“We walked on 2-1-2024, and there were several people coming in with us not including the ones already in the store. The young man behind the counter was so calm, friendly and patient with everyone. While he was copying, faxing, giving Amazon Kiosk instructions, taking in returns, doing math in his head and training a new employee, two guys (assuming owner or management) stood behind the counter yapping with one another. It wasn’t until I asked the young man his name so I that I may write a nice review that the two guys paid any attention! The one guy was quick to give me instructions on how to leave a review on Google! (Take care of your own business, Google has got theirs covered!) Really? You can hear that, but not your employee taking care of 6 people simultaneously. Well the young man, David Gyenga deserves 5 stars! He is a true asset to this business and with his demeanor will be a success anywhere! Owner, manager or whoever you guys were … well, you get 2…if even! I read the other reviews stating rude employees. I’m retired now, but in my life experiences, having owned my own business and having worked in management for others, multiple rude employees at any one business usually stem from poor management.TIPS FOR CUSTOMERS:I have never had an issue with any of the employees at this location. They were always kind to me. Be kind to them, not only are they dealing with rude customers but their owner/ manager may be a jerk too. (We’ve all been there) Always get an Amazon receipt. That’s not a UPS issue but an Amazon one and can usually be corrected through the chat on the app.TIP TO MANAGEMENT/ OWNER: Your employees will show more respect for your business if you do. Geez, help out, maybe train new people so there’s consistency. It will also cut down on employee turnover.IT IS YOUR BUSINESS DUMBA$$! Business owners work too! You haven’t even cracked 3.5 stars! If your business goes down the toilet there be no one blame but yourself!”

“On Monday, 2/26 I called the store because of a dispute I had with an online academy which was withholding a refund after they received the returned shipments on 2/13. Unfortunately, prior to calling I had no way to prove or verify this information because I lost the receipt with the tracking number for both packages. I spoke with a gentleman by the name of Matt. He was extremely kind, patient and caring. He went above and beyond his duties and call of service to help me out in this matter. It was after store closing hours, he kept to his word to give me a call back after he was finished helping all of his in store customers, simply to help me recover the tracking number and details for the returns. He even helped me to verify who signed for the returned shipment. With the recovery of this information, I was able to provide proof of the return and get the aid that I needed. I am extraordinarily thankful to have received such great care which I don’t take for granted in this day and age. Matt is an outstanding manager and employee and I was so pleasantly surprised and thankful for his exceptional customer service. I’d give 10/10 stars if I could! So much so that I willingly looked for days for a customer satisfaction survey to take and inform UPS of the great care I received from Matt, but unfortunately I was not able to locate one. However, going forward, I will continue to return to this UPS store for our family’s shipments and will encourage others to do so as well. I hope Matt stays around, and others like him are onboarded, truly one of a kind! Thank YOU!!”

“The employees at this location are VERY friendly & knowledgable about their craft. You can always expect a smile when you walk in the door & a THANK YOU when you walk out.”

“Staff is always friendly and helpful. Usually its always easy and quick in & out. I use this place for Amazon returns, mailing, faxing, copying, & like the commercials say, "its for every type of ing you have".”

“I have a box here about 3 years. It's perfect for a senior like me .These young people work pretty hard . I've found them to be compassionate and customer service oriented even when overwhelmed!! I've had ALL kinds of things delivered here because im usually not home ?. The only time I had a problem was when my brother died and another business I do business with used this address from my business card to send flowers ?. They were there a week ?. So now the reps CALL ME when I have unusual deliveries. #winning. The owner is Scott. He doesn't smile a lot, but he's a problem solver! Just talk to him about what you need. ? ? ⭐️”