“Always extremely helpful and kind! I have dropped packages at this location twice and the employees are great. Wish I got the employees name today but thank you for the help!”
“SHELLY, IS ALWAYS VERY POLITE AND HELPFULL WHENEVER I Visit this location,
Always smiling and greeting customers pleasently.
Shelly should be recognized for her service.”
“Chad helped me with some Amazon returns. He was very friendly, efficient and professional. He answered all my questions and I was really pleased with my experience.”
“Zach was amazing! He quickly figured out the issue with my package and clearly explained everything about the Amazon returns. He completely turned my experience around—thank you! I’ll definitely keep using this location.”
“Love the location and all it offers . New Addition Aaron is Very knowledgeable, friendly, efficient and ALWAYS PROFESSIONAL. Knows the customer by name. A great asset to this establishment. Highly recommend this location.”
“This was my first time using the service, the person that helped me at the desk made it super simple, easy Peezy and it was very convenient. I’ll definitely pass this along that it makes my life easier to use this UPS store to make my Amazon returns.”
“The team at this store was tremendously helpful to me & the company that I work for. Highly recommended. They were quick, professional & friendly when assisting me with my shipping dilema!”
“excellent customer service across the board! from shipping to packing, the UPS Store associates have been very helpful in facilitating and executing any shipping or printing demands!”
“The store manager, Bernard, at the UPS location on Mayfield – 13940 Cedar Road, University Heights, Ohio 44118 truly made my day. His customer service has always been five-star, even before we met in person, but officially meeting him today while handling business there was a breath of fresh air.
Hearing his upbeat energy, experiencing his willingness to help, and seeing that servant-hearted spirit in action—listen, that’s rare. And it matters. Today, tomorrow, and the days to come.
So kudos to you, Bernard, manager at the Cedar Road UPS Store. You are seen, you are appreciated, and your work does not go unnoticed. Keep it up, brother. And I pray your team continues to embody that same uplifting spirit.”
“They performed the service that I needed very quickly and efficiently for a very good price. They had a long line of customers and got through that line expeditiously. They’re doing a great job!”
“Extremely friend staff, I use them all the time for Amazon returns and sales. They even have a station where you can self scan and drop your items in a box to return to avoid the line. Sometimes I feel like I'm the only one who uses it which is a plus for me since it means no waiting, it also does give you a drop off receipt too!”
“Have been a member here for years they've switched owners now for the last few years and they are absolutely amazing the previous owner should be proud these young men and I say young men are amazing Dependable loyal professional they call you by name they know their stuff!!!???❗️❗️❗️??”
“It was CRAZY BUSY in this store today. The 2 ladies at the register were working as fast as they could. They were both helpful and friendly. Sometimes during the holiday rush we have to be a little bit more patient.”