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“I have used this bank since 2021. It’s a wonderful bank. They do some much for community outreach and to support those in need. They do everything professionally and they keep the bank clean and organized. It’s always a welcoming experience. I would highly recommend using this bank for all your financial needs.”
“I wish I could’ve give these guys 10 stars. I walked in around 5:00pm on 4/1/22 and they young lady who helped me was an absolute delight! Not to mention the courteous staff who made sure to greet me as soon as I arrived. All though my time here was very brief (thank you!!) it left a lasting impression on me that there are still people out there who are still passionate about their line of work. Thank you to the mentor staff for setting my weekend off on a good foot after a long grueling week! Thank you guys again!”
“Christopher Reevers was the most compassionate man. I had a very embarrassing moment & he didn’t even blink an eye instead he gave me the hope that there r still beautiful & caring people in this world. Also Ms. Antoinette Divon was equally as beautiful with a thoughtfulness that let you get through these awful days we live. IF U WANT GREAT SERVICE WITH HUMANITY EVOLVED PLEASE BANK HERE
GREAT PEOPLE & PERFECT SERVICE ♥”
“First time at this branch and any Citizens Bank. Promptly greeted, little wait time and Maureen was great with setting up new accounts. She made sure online access and debit cards worked before we left as well.”
“Absolutely love the Willoughby Branch. Everyone is so friendly and helpful. The assistant manager Jessica. Always assists me and helps me out. The tellers Karen and Maria are always so polite and upbeat. Makes it a welcoming environment.”
“I go to the Concord branch, and everyone is friendly. They are prompt to resolve questions whether in person or on the phone. The branch is clean and easily accessible.”
“I had a great experience at this branch on Monday, 12/18. I went in to cash a check; the teller Anna was very polite and helpful. While at her station, I saw an informational flyer about high rate CDs, which she gave me further information on and contacted a loan officer to assist me further. That’s when I met with Ray, who was efficient, knowledgeable, and very helpful. All in all, I cashed my check and was able to open a 7-month CD in under 15 minutes. Very grateful for this branch.”
“I had a great experience working with the team at the Painesville Credit Union. The staff were friendly, knowledgeable, and easy to work with throughout the entire process. They helped me with a loan for my new car and made everything simple and straightforward. They took the time to answer my questions and explained my options. The whole experience was smooth and stress free. I highly recommend them to anyone looking for a local financial institution that provides a personal customer experience.”
“I have been a customer since the mid 1980’s and have always found the staff at the Wickliffe branch to be kind, helpful and professional! They have been especially good at helping me manage my small business both operationally and in financial advice.”
“The staff at this branch is very helpful, courteous, and always asks if you need anything else. Nothing but a good experience every time I go in for basic banking transactions to more involved matters. From Susan to Jenna to the entire staff they do an excellent job.”
“Debby was an absolute delight. Super friendly and helpful. I went in to open a new account and was in and out in under 30 minutes. Remodel looks amazing as well.”
“Who needs a key?? I just bury my bonesin back yard... I'm only being silly'- I love this place and this picture' when I get back up there I will indeed visit. Take CARE and HAPPY NEW YEAR 2021 !!!”
“I can only praise the Lake County Educational Credit Union and its staff for their care and professionalism in handling all of my dealing with them for the past 30 years. i solidly recommend all of their services and have NEVER had a bad experience with this institution.”
“2 years walked into Erie Bank open an account. Danielle was extremely nice and friendly. I had informed her walked into Huntington Bank in Mentor and talked with branch manager informed wanted to open bank account. She was busy and asked the other assistant and she blew me off. So branch manager took me to counter speak with another person who could open the account. Well he said we are closing in five minutes I can schedule you for next day. I said sure and knew very well was not going to ever step foot into Huntington ever again.
I was treated so awesome at Eire Bank. Danielle took her time, opened up the account and explained in detail of each account that would best for me. She and I talked and just we were friends for a very long time.
Each time I go into the bank I am greeted by everyone and Danielle always says hello to me every time by my first name and this was two years ago I opened up the account. I go in to bank every two or three months to get money or move money around and always been given great advice.
Agents that answer the phone are very courteous always. Anytime I have a question they are able to answer the question and help me or explain how to do this or that and I am one happy customer and always refer everyone to Erie Bank in Mentor.”
“Ms.Milsic was extremely friendly, helpful, informative, accurate and quick. She made opening a new account extremely easy. I really like how self sufficient the account is. Especially at the ATM. Able to set preferences and do simple tasks, like change pin numbers.”
“Enjoy banking at Flagstar Mentor Branch, the staff is always courteous and helpful. Pam goes out of her way to take care of customers and always is so friendly. Wouldn’t bank anywhere else.”
“Great bank branch, never more than 2 minute wait . Everyone there is very friendly and actually talks like humans rather than corporate robots . The other guide that wrote the bad review calling the manager names sounds like a disgruntled employee, silly review.”
“First time being in this branch. I was asked why do I want to withdraw when I just deposit it last night. My reply was kind of rude by saying is my money I do whatever I want. Which is true and I apologize right after. Marie was professional and didn't reply rudely. Sorry and thank you, Marie, I respect your customer service manners ”
“I’m in the process of buying a new car and I had to get a cashiers check? I didn’t even know what that was, and it was for a lot of money so I was a little nervous from the get go. On top of that, I lost my debit card, I had checks that needed to be deposited, money transferred from one account to another… I was prepared to be there for awhile. Payton helped me out and made the experience not only super smooth, but super fast too! I was in and out in less than 15 minutes, and I didn’t even have to wait for the new card to come in the mail.. Everyone was very friendly and the free candy iced the cake!!!”
“Through an agreement I can use Firefighters Community Credit Union (FFCCU) through shared branching that allows me as a member of a different credit union that's out of town to use FFCCU's services as if I was a member of FFCCU. I have never had a bad experience working with FFCCU and appreciate that they have helped me make large deposits, get money orders, cashier checks, count coins and treated my kids well when they've come in to bank.”
“I have been working with US Bank for my business for over 16 years. The staff at the US Mentor East Branch have always been friendly and efficient. The notary service is incredibly convenient. Very happy with my banking experiences over the years.”
“Teller Lisa Osborne is customer service at its finest. Key Bank, please recognize and reward your greatest asset, your in-person frontline soldiers who represent the brand.”
“I've been a proud member of the Eaton Family for over seven years, and I truly couldn't be happier with the service I've received. Eric has been my go-to person for any questions or loan needs.
He is professional, knowledgeable, responsive, and genuinely cares about helping his members.
I highly recommend working with Eric and the Eaton team!”
“went in to withdrawn cash. waited for a solid 10 mins to be seen. each customer was given time and patience by the tellers and you could tell they really cared! Wish i has this branch in my town!”
“I love this branch! Everyone is extremely nice! I went through the window and ask if we could open an account. Instead of telling us to call the mainline for an appt. she told me to come right in. We were done in 15 min! I called a week later to get another account for my child and got a same day appt. Again, everyone was very professional and nice!”
“⭐⭐⭐⭐⭐ Five Stars Isn’t Enough. This Chase Branch Is on Another Level
From the literal second I crossed the threshold of the door, I was greeted by not one but TWO of the most attentive, upbeat, genuinely kind tellers I’ve ever encountered: Celeste and Oddy (ODDY). And when I say greeted, I mean it felt like a friendly competition of generosity. Before I could even fully step inside, they were asking if I needed help. It was impressive. It was coordinated. It was almost Olympic-level hospitality.
When I mentioned I’d be waiting a few minutes for the people I was meeting, they immediately offered coffee. Not just “there’s coffee over there,” they asked if I wanted some. Then they asked if I wanted cream. Then they made sure everything was just right. I’m not even kidding when I say I don’t usually tip at Starbucks, but I almost wanted to tip these bank tellers. It was that next level.
At one point, one of the coffee cups had the tiniest drip, and before it even had time to think about hitting the floor, another employee swooped in with napkins like it was a perfectly rehearsed Broadway performance. It honestly felt orchestrated. The teamwork. The awareness. The care. Unreal.
Then the manager, whose name I unfortunately didn’t catch but who deserves a huge shout out, came over personally to check on us while we waited. She asked if we needed assistance, offered to notarize documents if necessary, and explained services that could help us without overselling or pushing anything. She was simply present, professional, and kind. On a morning where I had experienced the complete opposite somewhere else, this level of humanity meant more than I can express.
When it came time to complete our transaction, it was seamless and painless. They proactively offered copies of receipts since multiple people were involved, made sure everything was clear, and kept the same warmth the entire time.
If Celeste and Oddy haven’t received a raise recently, they absolutely deserve one. If they have, give them another. Same goes for the manager. This team represents customer service at its absolute peak.
10 out of 10. Unbelievable. If your local Chase branch is operating anywhere below this standard, and let’s be honest that would be hard not to, it might be worth going out of your way to visit this one.
This wasn’t just a bank visit. It was a masterclass in kindness.”
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“Jennifer Reshetar made my first experience at Cardinal Credit Union a great one. Got me an excellent rate on my auto refinance — couldn’t ask for more.”