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“There's no way that this store & the Mayfield Heights store are the same company. Tierra was wonderful. She listened without cutting me off. She couldn't solve my problem but got her manager in no time flat who also couldn't help. However she was able to get someone from corporate on the phone with me in minutes. Unfortunately, that guy kept talking over me also but finally put his supervisor, Curtis, on the phone who stopped talking & listened & said oh you're right there shouldn't be a downpayment on anything that's free. Thank you Tiera & Curtis for solving my problem. I hope you both get raises, promotions or at least acknowledged for retaining a 13 year customer. Guess I spoke too soon. Curtis was supposed to call at 4:30 to complete the correction, it's 5:06 & no Curtis. We'll see what next months phone bill looks like.”
“Levi and Joe are great with customer service! Helped with new tablet purchase and was straight forward with everything! Will be coming back for all my Verizon needs!”
“Devon the Assistant Manager, and Tyler are OUTSTANDING. I came in for a storage issue that has been bothering me (for month's) and both of these guys solved it for me in an hour and were more than happy to help. I cannot express in word's how much these 2 helped me with my phone, and did so professionally, respectfully, and with positive attitudes. To the district manager, both of these guy's deserve recognition AND promotion's. I Will DEFINITELY be coming back because of them and their positivity. ???”
“The staff went overly above and beyond. They were all so patient and attentive. Made the necessary recommendation and made it happen, which allowed for me to get a new phone. I entered the store upset, exited with a huge smile on my face. So shout out to store# 2VSL, if it wasn't for them I'd be back in the same predicament at some point with the same headache of a phone that I initially had. Signed the lady with the zfold flip with the black screen lol. Aye T-Mobile that phone need not be sold anymore, that's the second one that I went thru in 1 year due to the screen going black, so I'd recommend taking that one off the list of phones yall sell!!! But other than that, thank all that assisted me during my visit at store# 2VSL.”
“Lissia M.at the T-Mobile in Twinsburgh is beyond Incredible and well versed in her job! Within moments of arriving she assisted me with my account and I’m beyond grateful for her! She had the patience to explain every aspect of my account! Thank you Lissia ? You rock in a beyond 5 stars ⭐️⭐️⭐️⭐️?? kinda way?”
“I bought a new iPhone here in 2022 and got exceptional, individualized service. Three years later I needed a tuneup of the phone and went to the Apple Store out in the suburbs — and they declined to help. So I returned to this store and got exactly the assistance I wanted! THANK YOU”
“Great customer service and excellent experience from Monica! Went in for T-Mobile Tuesday free offer and walked out with the car charging solution for my new IPhone 15 ProMax. She was kind, knowledgeable and took the time to audit my account to ensure I was receiving the best possible service from wireless to Hone Internet. Atmosphere in store was Amazing. Customers were being put first and walking out with a solution to their needs! Great place to visit for EVERYTHING T-Mobile! Thanks again Monica!”
“BEST EVER! I HIGHLY RECCOMEND THIS STORE! MOST HELPFUL AND BEST EXPERIENCE!! BRANDON IS THE BEST! HE HAS BEEN MORE HELPFUL THAN 60+ CUSTOMER SERVICE! THANK YOU AGAIN! GIVE THAT MAN A RAISE! ???”
“The gentleman at the desk knew exactly how to solve the problem I was having requesting a new number for my new phone. My new phone number was still ringing under the old number. He was very knowledgeable and took the time to explain the process and gave me a new number that matched with the new phone. He deserves a raise T- mobile?”
“Easy as can be. Walked in talked to Brett, asked for help on converting my phone from another carrier. Took 10 minutes. I would recommend Brett and this location. Stay away from retail locations.”
8:30AM - 5:30PM
7257 Formby Dr, Solon
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“NIC (Daryl Bunch) is wonderful to work with. Daryl is always quick to help out with updating system information and answering any questions. I highly recommend NIC.”
“Had a great experience today at the store, with Darrius he was very helpful. In my time of need for a quick solution, he was personable, and easy to work with. If you need anything at the store come look for Darrius.”
“Joe P... And Ms Watts went above and beyond to help me with an extremely difficult situation with my phone service.. The team worked diligently worked to fix a problem created by another store I will FOREVER come to this location for my t Mobile needs”
“I went to T mobile store last night. Dave fixed my cell phone issue efficiently. He was extremely professional as well as great manner. I am glad to be his costumer. His boss lady also was very helpful to other customer. Thank you.”
“Made an appointment the same day. Got an associate named Mario. He was beyond helpful and friendly. Got all our questions and the situation that we went in for handled quickly and kindly.”
“Brian and Bryan were so incredibly kind and patient updating my account with multiple users. They even attempted switching over my father’s iPhone to Mandarin. Wonderful service!”
“I had an excellent experience with Spectrum thanks to Bruce, who went above and beyond to make the process smooth and efficient. From the moment I arrived, he was incredibly polite, attentive, and genuinely helpful. What I thought would take much longer was completed in no time—Bruce clearly knows what he’s doing and takes pride in his work.
It’s rare to come across someone so professional and customer-focused. If Bruce worked for me, I’d promote him without hesitation. He’s a true asset to Spectrum, and his exceptional service deserves recognition. Highly recommend both Spectrum and Bruce for their outstanding customer care!”
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“Solid experience upgrading my phone here. Besides waiting a bit because I didn't set an appointment ahead of time, the staff was very informative and helpful.”