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9AM - 7PM
7779 Day Dr, Parma
Electronics
“Christie is the best. She is very knowledgeable about the phones. Very professional and can take a joke. Very personable and a joy to work. We will highly recommend your store to our family and friends.”
“Kait at the brookpark Rd location in Parma helped me so much that I want T-Mobile to know I'm very grateful she was there today. I'm very uncomfortable with technology and Kait walked me through each step of what I needed so kindly that I actually felt good about using my phone. I need in-person help like that, someone to talk to me like a human being...Kait was perfect.”
8AM - 10PM
6850 Ridge Rd, Parma
Electronics
“Annmarie was so nice and kind when I checked out. She deserves more than the five stars her customer service is top notch she went above and beyond to check the store for an out of stock item for me. Thank you!!”
“I had terrible dealings with T-Mobile customer care over the phone for 10 days over a lot of issues with my account. We started a new phone plan as our present one was being retired, and I was told we qualified for new phones through a promo they had. Over the course of 10 days or more I was given many different answers, and promises, by numerous people and after 10 days or so I was told we didn't qualify for the phones after all and it was a mistake. My account was so messed up by the end of all of this I wanted to cancel everything and go somewhere else. I ended up going to this T-Mobile store in Parma and had the best service and help ever. Frank looked after us at first and was very friendly and helpful but it was something his manager Ramon had to sort out. I want to commend the store manager Ramon. He was the best and extremely helpful. He spent a lot of time with us and sorted out the complete mess I had from customer care. I can't say enough about him and his staff and the service we got. If I could give him 10 stars I would. I will definitely go back to his store instead of dealing with people over the phone.”
10AM - 7PM
1860 Snow Rd, Parma
Electronics
“I tried going to the Aaron's store close to my house on Lorain Rd. in Cleveland since I moved out of Parma Hts. Big mistake. The Aaron's in Parma was the best place to go and I have been their customer for many years. I'll drive the distance to come back to an amazing store with wonderful customer service and delivery.”
Electronics
Electronics
Electronics
“Lexi is great with every customer I have ever seen her assist! She has great customer service, great communication skills, and a very great work ethic. She always has a smile on her face. She seems happy to just help customers. She makes sure to customers get the best deal. She’s not like other workers at the other metro stores. This Metro by T-Mobile store is the best in town. And Lexi makes going inside the store a breeze!”