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“John at this Verizon store was phenomenal in customer service and working with us to get our phone transferred over. John’s attitude and patience and determination to do what is best for us as customers puts him head and shoulders above any other customer service we have ever experienced. Thank you, John! YOU ROCK!!”
“I recently switched from straight talk to Verizon and Haley made what I thought would be a really stressful situation so smooth and seamless! She answered all of my questions and walked me through everything. I’ve had a great experience with Verizon since!”
“I was treated so well at this Verizon store when I purchased a new iPhone. Cody was very helpful and professional throughout the entire purchase. I highly recommend them.”
“Amazing Service!!!! I was in need of a new battery and phone screen, and they got it fixed up for me in fifteen minutes tops, all while providing exceptional customer service! I would highly recommend this place to anyone looking for high quality phone repair.”
“Very helpful people came in to check what the issue was with my phone and they got it fixed pretty quickly and told me how to keep the issue from coming back thank you guys”
“Hector was very helpful in finding me the best deal! Staff is overall very friendly and knowledgeable, would definitley recommend this location to anyone looking to switch to AT&T!”
10AM - 8PM
1908 W Main St, Troy
Mobile Phones
“The folks here are way too good. They are goo's to me. This store is truly God's gift to Heaven and Earth. I know that I can always count in them. The finest store in all the land. If I could live there I would. My favorite thing to do there is buy things because they are good at selling things. If I had infinite cash I would spend every penny of it there. One time I had a problem with my phone and they fixed it! Can you believe that? Can't say enough good things about this store!”
“Best customer care. Will always try and figure out your phone situations if possible. Friendly sale reps always willing to help me and other customers when we walk through the door. Store is well kepted.”
10AM - 7PM
6488 Brandt Pike, Huber Heights
Mobile Phones
“Where do I start the service was just unimagineable we had been searching for great deals for a long time and we just happened to have our other phone that we had service from other company and just brought them into the cricket location just to see and OMG the phone was completely compatible with their service we was greeted politely positively by fez and lord this guy was super nice and knowledgeable about all the issues that needed solving and very professional and professional as to go as Fira she was completely positive honest and experienced with the customer s that she was handling also she went step by step to ensure the best customer service I now enjoy cricket services”
“The customer service that was provided to myself and my son between Monday,yesterday and today was top tier. Every associate I dealt with was so kind, understanding, and compassionate. They went above and beyond for my family and they don't know how grateful I am!”
10AM - 5PM
775 W Market St, Troy
Mobile Phones
“What a GREAT experience! Marissa was so knowledgeable and helpful. She was transparent throughout the process and also very friendly. Coop and Alex were there during the entire upgrade and added some additional information to make me feel 100% confident in my switch to Verizon!”
“I've always purchased my phone's here and I always will. I'm going to have to pay them a visit in the next few weeks so I can get another phone service with them.”
“Willie, the store manager was extraordinary. He checked both my phone and my daughters and helped me get my claim approved for a new phone. He stayed on the phone with customer service until they approved it. He was a lifesaver.”
9AM - 8PM
6955 Miller Ln, Dayton
Mobile Phones
“I completely messed up and went back to Chris B. feeling like an idiot. He took the time to help me and fix my problem even though he wasn't making a sale today. I appreciate the time and energy that he took with me. I definitely recommend seeing Chris at this location.”
“I have been to this location twice, but times I had exceptional service. Alexa set us up great, she was kind and knowledgeable. We purchased the phone from Brandt pike location and they were no help for us to set up tge phone”
“Barry was more than helpful and awesome! He helped recommending the best phone for us, along with a great deal and smooth activation. He walked us through issues from our previous carrier and we overall had a more pleasant experience than we have had with any phone store. (Even while dealing with a rowdy 3 year old ) 10/10 will refer friends to this location!”
“Rene helped me out so so much!!! I came in with a problem and she was extremely knowledgeable and helped me fix it! Next time I need a new phone or anything I'm definitely going to this T-Mobile store to see Rene!”
“Jasmine is very professional and she is an obvious technical expert at all the details involved with her job.
I seriously recommend that she is promoted to a position in which she is teaching new recruits for the company.
Further, she has the personality to deal with customers who are having to grasp with the technical details and frustration of learning a new technology.
Cell phones are in a totally different league from when black and white television sets were introduced to the American market in the 1950s.”
“The guy with the sales rep ending in 380 is a complete asset to this store. Superior customer service and Extremely knowledgeable about the product. I had 5 lines to get with new phones, he saved me money and time. Definitely needs a raise At Once. Keep this young man around.”
“I love Walmart (WallyWorld). I like the fact that I can grocery shop and then go to the clothing section to get cute outfits. I can do a little One Stop shopping while I'm there. I don't have to go to two separate places to get whatever errands done that Walmart Super Center can do all in One building. That saves on gas and miles on your engine. ?. I think we need to put up MORE Walmart Super Centers in this city. Like some of them can be in walking distance in a neighborhood. I usually don't have a problem with Walmart. It's the place to be at either grocery shopping for yourself or someone else and then you can go to the other side of the store, you can pick up a nice outfit for an occasion. It's all in one store. No driving a long distance to get errands done. Walmart Super Centers are a One Stop Shopping place. I say they need to build more Walmart Super Centers in my city. I'd vote for that to pass. ?.”
“Employee Deven is courteous, professional and highly knowledgeable. Deven resolved my cell phone billing issue in minutes whereas the employees at the Sidney OH location didn’t even try.Deven is an outstanding representative for T-Mobile. Promote him.”
“Was there to show my mother's POA, so I can pay her bills, I logged in and waited maybe 5 minutes to be called. The CS rep ask me why I was there and she said follow me. She entered me on my mom's account. Easy easy. Thanks!”
“Solomon Byrd made my visit to Spectrum one to remember.
I took my 86 year old dad into Spectrum to replace an aged router. Solomon was engaging, knowledgeable, and authentic. He took the time to explain the new equipment and then went above and beyond by reviewing my dad's bill.
Solomon's efforts saved dad several hundred dollars by eliminating his landline. While the savings is nice, his genuine efforts left a priceless impression on the two of us.
Congratulations on a great hire, Spectrum.”
“I went in this past weekend to get a new phone because unfortunately I lost my phone due to me having it while near water. It’s an associate named Johnathan I think and he was so helpful! I went in twice and he was able to talk to me, guide me through directions and went above and beyond my expectations on getting me a new phone BOTH TIMES! I’m so thankful I met him & he was able to help me! Thank you so much Johnathan and I hope you’re able to keep helping others! He’s such a great person.”
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“I stopped in to get some more information about a trade in and upgrade to a new phone. The rep was very willing to help and explained everything to a T. I didn’t wait at all and couldn’t be happier with the information I received. I have had sales reps try to lead me down the incorrect path before and am always cautious when dealing with them lol. This was definitely not the case here! I would have purchased the new phone that day but they would have had to order it because it was a higher storage capacity and I’d have to wait 2 days. I thanked her for her time and by the end of the day, I had let my lack of patience take over and found the phone at another local store. The rep followed up with me in a couple days to see if I had any questions and I informed her of my hasty decision. She totally understood and thanked me for my time. I was pretty impressed and highly recommend!”